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Consultant Interim Manager

Work Experience

Experiences Hotel Business mostly as managing director Novotel France, Holland & Belgium and Switzerland. Period 1976 - 1989

Call Center Business :
• Direct Marketing Network (part of HCN) Period 1989 – 1994 as Deputy Manager / responsible for all call centre activities. Start up.
• Teleperformance Nederland. As Managing Director, Founder and Share Holder. Period 1994 -2006.
• Teleperformance Belgium Interim Managing Director Period 1997 – 1998
• Consultant for IPG (call center market leader) Brussels 2006 – 2007
• Consultant for Silverstreet (sms provider) Oosterhout 2007 – now
• Consultant for YourVoice, Flexibell Tilburg 2007 – now
• Consultant Acquisitie 5CA Technical Helpdesk Buenos Aires 2008 –now
• Consultant Acquisitie Topshore Tanger 2008 - now

Education

Education VWO
Economics (not graduated)
Hotel Administration HBO

Skills

Specific Experiences Start up call centres, Budgeting, , Take-overs and merges, Pan European and Multilingual helpdesks, Technical helpdesks, Sales Helpdesks, Customer Care, DRTV, Governmental helpdesks, Service helpdesks, Outbound telemarketing, SLA’s, ACD, Predictive dialing, SMS & MMS marketing, Premium SMS, Offshore etc.

Languages

Languages Dutch, English, French & German

Other

Project Clients Telfort, Versatel, Tele2, Plantronics, European Commission, PCM, Rabobank, OTTO, Klingel, ABN Amrobank, Casema, Orange, Wanadoo, Yves Rocher, Local Governement, Zilveren Kruis, Reed Elsevier, Compuserve, Alcatel, Lucent, La Redoute, Edition Atlas, Mandemakers Groep, Robein Leven, Ryan Air, IBM, Renault, Center Parcs, Telecommerce, DHL, Reader’s Digest, Gouden Gids, Shell, Essent, Nuon, Debitel, PinkRoccade, GSM Express, The Phone House, KWF, Interpolis, Via Networks, Telenet, Base, Belgacom, Citibank, Gameloft, Concepttronic, Electronic Arts,Jabra, Local Billing, Trendnet, Nero, Foodz, etc.

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