Flexmanager - Chief/Director

Chief/Director

Work Experience

Intrum Justitia
Group IT Service Delivery Manager
Oct 2002 – April 2003
Intrum Justitia Group is one of Europe’s leading Receivables Management Services companies.
Responsible for assuring the continuity of client, server and customer services (Local and Wide Area). Control and direct the team in The Hague and co-ordinates support with in-country support staff and external suppliers. Responsible for operational planning, service monitoring, capacity planning and control of technical changes
• Configuration management (including inventory and version control)
• Monitoring and reporting performance and capacity parameters
• Planning for future capacity and performance requirements
• Provision of backup and recovery tools and procedures
• Assist in the strategy development of IT infrastructure & Customer services for the Intrum Group in Europe.
• Supervising of the team of support staff to deliver IT infrastructure & Customer services in Europe
• Assist Management in the development, implementation and support of agreed service level agreements.
• Introduce and maintain standards for IT infrastructure & Customer services.

MrTed
Director Technical Operations
Aug 2000 – April 2002
An Internet ASP that designs hosts and services Global Recruitment Solutions.
Reporting directly to the CEO I was globally responsible for hosting centers, infrastructure and back-office systems.
• Establish and manage key supplier and service provider relationships.
• Provide strategic vision and evaluation of new technologies and service solutions
• Directing the selection, installation and configuration of high-tech hosting equipment
Firewalls, Load Balancers, App Servers, DB Servers, NT/Linux/Sun/Checkpoint 1 etc.
• Directing performance and stress testing of the hosted application(s)
• Building and managing a team of highly qualified IT employees and contractors
• High-level pre-sales support large accounts (Philips, Schlumberger etc.)
• SLA maintenance and monitoring
• Build and maintain the customer service organization.

Chronosoft Europe BV
Feb 1999 to July 2000
Managing Director
Specialized in Technology Assessment and Interim Management for Small & Medium Business. Assignments varied from 4 weeks to 6 months.

PACKARD BELL NEC EUROPE
1992 to 1999
A manufacturer of Desktops, Notebooks and Servers for the European market with an annual turnover of 1.8 billion US$.

Chief Information Officer
• Managed a staff of 60 in support of over 1000 users with a system that combined 4 AS/400s and 15 client/ server configurations.
• Developed short and long term Information Services strategies, tactical plans and performance targets.
• Operational responsibility for Europe and Asia
• Managed the design, development, implementation and administration of systems for Financials, Distribution, Manufacturing, Call Centers and Human Resources.
• Prepared and submitted departmental budget of US$10M.
• Contract negotiations with suppliers such as Oracle, Descartes. Global 1, Bull, EMC and others usually resulted in discounts between 25 and 30% on contracts worth $1-5M (US).

IT Consultant & Project Director
1989 to 1992
Most consultations during this period were with manufacturing and distribution companies. The main focus of the projects was MRP/ERP implementation and responsibilities ranged from hands-on programming to total project management. Applications included Manufacturing, Production Scheduling, Sales, Inventory Management, Distribution, Quality Control, Purchasing, and Time and Attendance.

REECE
1986 to 1989
Manufacturer of industrial sewing machines.

Warehouse Manager/MIS Manager
Hired as Warehouse Manager but soon was asked to take responsibility for the MIS Department.
Implemented MAPICS for manufacturing, sales and distribution areas.
Implementation completed in five months.

Education

BS Equivalent

Skills

SUMMARY

Fifteen years management experience with multi-national companies managing People,
Projects and Technology. Over 12 years experience in the implementation of MRP/ERP
systems, the design and development of core-business applications, and bringing in
state-of-the-art Information and Communication Technologies to improve business
efficiencies. Successfully built and managed multicultural teams of highly qualified
IT professionals. Bridging the gap between Business and Technology is something that
I have progressively applied over the past 15 years.

Languages

Dutch Native
English Excellent
German Good
French Mediocre

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