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General or Operations Manager

Work Experience

Brake Brothers – Leicester, October 2004

* Interim Management project to revise and rewrite Goods In procedure based on AS400 system and company policy. Trained and worked with management team & other key staff members to implement new procedure. Project delivered within agreed timescale.


Pets At Home Limited 2001 – 2004

NDC General Manager - Stoke on Trent, October 2002 – July 2004

* Full responsibility of site & operation, including management of 250+ staff, 3rd party transport, MHE, storage systems, health & safety, security, recruitment and training & development
* Formed the basis of the management team and direct reports
* Achieved ongoing service level of 90% to 158 stores
* Working with an average stock investment of £4M v annual sales turnover of £240M
* Assisted with the set up and establishment of new site, staff & systems and closure of two existing depots within 9 month period

Depot Manager – Gloucester, May 2001 – October 2002

* Increased and maintained store service level from 80% to over 85%
* Improved morale and motivation of 150 workforce, in the knowledge of imminent site closure
* Transformed the existing Operations & Shift Managers into a confident & effective team
* Established excellent controls & disciplines in terms of housekeeping, health & safety, timekeeping and attendance


Shawcross & Dickinson Ltd - Logistics Manager 1999 – January 2001

Appointed to manage relocation and rapid growth of company from £6m - £11m turnover, within 15-month period. Major manufacturer & supplier, of stationery products to Staples, Spicers,
WH Smiths, Rymans & Guilbert.

* Successfully implemented sales order processing and integrated planning systems
* Identified strengths & skills of managers and moved them into more appropriate roles
* Saved 25% storage & transport cube utilisation through palletisation redesign
* Reduced own vehicle transport costs through extensive negotiation and vehicle redesign
* Improved warehouse layout and staff structure to absorb 60% physical volume increase


Poly-Lina Ltd - Warehouse & Distribution Manager 1989 - 1999

Rectified staffing and system problems on joining the company in 1989. Developed operation to process £70M + turnover of raw materials and finished goods. Controlling £3M operational budget. Leading UK & European manufacturer of own label disposable household products. Major retailer customer base of Tesco, Asda, Sainsburys & Safeway.

* Improved stock accuracy from 60% to over 98% within 3 months
* Established 3rd party warehouses in France, Holland, Germany & Ireland
* Reduced UK & European transport costs by £350K through consistent negotiation
* Flat structure of the team involved taking a “hands on” approach and close working relationship with Supervisors & Staff., resulting in high morale and numerous internal promotions
* Achieved 20% + productivity increases through restructuring of shift patterns
* Initiated site recycling schemes, saving £30K PA through reduction of landfill costs
* Developed Enfield warehouse into 3rd party operation, generating over £150K revenue PA


Boots The Chemists PLC 1974 – 1989

Common Stockroom Manager (CSR) Bradford 1987 - 1989
Appointed to resolve serious operational and staffing problems. Objective achieved within 6 months. Managing a team of 140 people. Supplying 47 stores in the Yorkshire area with approx. 600K single items per week.

* Improved store service levels from 75% to a consistent 98%
* Productivity increased from 200 to 250 items per hour employed
* Elevated overall unit standing from 17th into top five within one year
* Successfully motivated and developed the management team & workforce
* Redefined roles of the existing Assistant Managers (AM) , developing one into CSR Manager, Plymouth and the other into new direction of Supply Chain Manager

CSR Manager Rochdale 1984 - 1987
First full management appointment. Reporting to the Regional Manager (North), managing a team of over 150 people. Supplying around 50 stores in the Manchester and Lancashire area.

* Developed a highly successful team and operation in first full management role
* Rochdale CSR was extensively used a training site for subsequent units in the network
* Service levels maintained at over 95% from day one
* All Assistant Managers and Supervisors, without exception, were promoted to the next level into other CSR operations

Assistant CSR Manager Spennymoor 1983 - 1984

Assistant CSR Manager Greenwich 1981 - 1983

Store Services Manager Bromley 1980 - 1981

Territorial Merchandising Manager 1978 - 1980

New Stores Merchandiser 1974 - 1978


Post Office Telecommunications 1969 - 1974

Clerical Officer - Regional Headquarters, Vauxhall, Public Relations Office

Education

1994 CPC National Certificate
1991 Open University - Effective Manager
1988 Boots The Chemist 3-week retail management development course
7 'O' levels, including English & Maths
Member of Institute of Logistics & Transport
Computer skills: Word, Excel, warehouse management & RF systems

Skills

 Warehousing systems and materials handling equipment
 Management of 3rd party and own transport
 Implementation of warehouse start-ups in retail and manufacturing sectors
 People management and development of direct reports and teams. Recruitment, induction, training, mentoring & counselling.
 Working under pressure, autonomously & with full responsibility of FMCG operations
 Often used as a “trouble-shooter” throughout career
 Consistent improvement of financial and operational performance

Languages

Basic French

Other

Experienced operational manager, enthusiastic, flexible with open management style, good interpersonal skills.

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