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Manager

Work Experience

1984 – 2004 United States Army
Information Systems Support / Webmaster / Security Manager

Provided sole technical support for an eight building, 120 users, three-server location on the Defense Recruiting Services Network. This position required liberal knowledge of all aspects of network and systems operations. Due to the nature of the data and information exchanged the requirement for an extremely secure computing environment was a priority.

Managed all helpdesk operations for the local operations and served in an advisory and support role for the enterprise support team.

Conversant in the following technologies or product lines;

Nortel Cisco
Network Associates Computer Associates
WLAN Symantec
CAMPUS WAN
LAN PIX
MS Office (ALL) Macromedia (ALL)
Adobe (ALL) TCP/IP
Novell (4.11 – 5.5) MS Servers (3.11 – 2000)
Exchange (to 2000) IT Budgets
IT Infrastructure design Infrastructure Maint.
Strategic Planning IS Security
Defense Grade Security Policy Authorship


Designed and installed the network from scratch, integrating it into the existing campus network of Fort Benning to bridge connectivity to each of the eight separate buildings. Well versed in network technologies and implementations to include cabling requirements, bridge and switch technologies. Familiar with Cisco, HP, and Nortel networking products.

This position required a high level of competence in user workstation maintenance, in both hardware and software troubleshooting. Experienced in supporting operating systems to an expert level include Windows 3.11, Windows 95/98, Windows 2000 Professional, and Windows XP Professional. Network operating systems include Microsoft networking and Novell Client Administration.

Served as technical lead for the design and implementation of a mobile shooting gallery for Army Recruiting. Designed the technical requirements for the system and coordinated with component vendors on the design of the components. Assembled and fielded the solution in three generational forms.

Served on initial concept design team for the use of an online game for recruiting purposes. Resulting in the “Army Game” for the U.S. Army Recruiting Command. Providing technical consultation for maximizing the use of current technologies in recruiting. This included the design of wired and wireless kiosks for collection of prospect contact information in both targeted and large crowd venues.

Primary Webmaster for two Intranet and one Internet site for the command. Macromedia products were the prime tools used in this functional area. Accessibility compliance standards for websites are another arena of familiarity.

Lead Technician for the installation of a web camera solution connected to the Recruiter Services Network by a secure wireless connection spanning one mile.

Consulted for the Defense Advanced Research Projects Agency on integration of current technologies into battlefield information exchange systems.

Education

· Bachelor of Arts in Business Administration, St. Leo University, Florida U.S.A. (2003)
· Basic leadership development course, U.S. Army, (160 Hrs.) (1986)
· Advanced leadership development course, U.S. Army, (240 Hrs.) (1988)
· Instructors training course, U.S. Army, (120 Hrs.) (1994)
· Small group facilitation / conflict resolution course, U.S. Army, (40 Hrs.) (1998)
· Equal opportunity representative course, U.S. Army, (80 Hrs.) (1999)

Skills

· Management of teams up to 150 personnel in a variety of settings and conditions in a results oriented global environment.
· Extensive experience in recruitment operations in general and technical markets. (the last 6 years with the U.S. Army Recruiting Command)
· Maintaining high standards across teams in environments where there is a low tolerance for defects or mistakes.
· A proven track record of forming top winning teams.
· Professional development of team members that insure that the leaders of tomorrow are prepared for the challenges of advancement.
· Goal oriented coaching and mentoring for subordinates and peers.
· Advisory capacity to board level on strategic initiatives and daily operating procedures.
· Budget management and advisory committee experience for both operational and production budgets.
· Logistics and transportation management skills practiced on a daily basis.
· Translation of regulatory and statutory mandate into operating policy and procedures.
· Aware of and capable of developing and instituting security guidelines for the protection of corporate assets and personnel.
· Experienced in liaison roles with internal and external departments or agencies. Both in the public and private sector.
· Well-versed and experienced in public speaking, presentations, and press relations.
· IT literate to a high degree with experience in Information Systems Management Roles.
· Production management in both lean and bulk production environments.
· Design, equipping, and start-up of new work facilities. Both manufacturing and office spaces.
· Vendor and material supplier negotiation roles in both manufacturing and service industries.
· Performance and leadership development counseling of subordinates.
· Very high level of customer focused service management experience. Customer facing skills exercised on a daily basis.
· A decade of dealing with freight and personnel movement for large-scale global deployments. (Airborne and Seaborne)
· Public relations and e-commerce management operations.

Other

Achievements:

· Nationally recognized for coaching and training abilities in formation of teams.
· Responsible for the conceptual development of three major initiatives with market wide impact.
· Mediated and resolved numerous highly sensitive employee relation issues that resulted in a six year run of litigation free operations.
· Designed, equipped and implemented a brand new production and testing facility. Resulting in a significant growth in quality and quantity of production.
· Served in an advisory role to multiple national governmental committees and departments.
· Formulated and redesigned regulatory guidance for production operations in all “like” U.S. Defense Department facilities.
· Chaired a national governmental development team for the U.S. Department of Defense.
· Served in an advisory to the Infantry Battle Space Lab, Defense Advanced Research Program Agency and the Naval Surface Warfare Center Small Arms Team.

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