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Facilities & Project Manager

Work Experience

1986 - 2002 15 years with Merrill Lynch Investment Managers, London EC4 (previously Mercury Asset Management Group plc) performing the following key roles:

2000 - 2002 Project Manager: Premises Refurbishment and Staff Reorganisation
Successfully managed the timely and cost effective refurbishment of an additional building and the refurbishment of 10 floors within existing buildings for which I received a “distinction” in my latest appraisal.
Negotiated and published an ongoing “Moves and Refurbishment Programme” spanning 18 months, over 100 move dates and 2,250 staff moves.
Directed the Project Team, architects, designers and construction companies to ensure that all targets were met and business requirements accounted for.
Monitored the readiness of all facilities, services, furniture, IT and telecomms systems which ensured a seamless transition into each of the new floors.

1999 - 2002 Project Manager: Business Continuity Planning, EMEA Region
Implemented a Business Continuity Program for over 2,000 staff (spanning 3 London and 5 overseas locations) achieving a high profile across the region.
Negotiated excellent terms with an external supplier for a Recovery Site which met the exclusive needs of the business.
Defined a proven organisation structure and reporting lines for the Business Continuity functions, including the management of a Crisis Command Centre and the identification of tools and systems to support the program.
Effectively introduced processes to regularly test, evaluate and enhance the recovery site facilities.

1994 - 1999 Mail & Distribution Services Manager
Headhunted to streamline and manage the provision of post, couriers, messengers, telex, fax, electronic mail and switchboard services to 3 London offices in line with business requirements.
Instigated the introduction of new procedures and PC technology for over 40 staff which greatly enhanced the provision of services.
Successfully negotiated with vendors such as courier companies, mailing houses and other providers of goods and services and ensured that the Group received optimum and cost effective services;
Effectively controlled a budget of £2 million and provided management reporting.

1993 - 1994 PC Support Team Manager
Managed a team of 9 staff who provided PC software and electronic mail consultancy and support to 1,500 users world-wide.
Effectively controlled a hotline support desk and scheduled and prioritised workloads in order to meet Service Level Agreements.

Debbie Stock cont.d

Worked with external consultants to create a range of PC training courses which increased PC expertise within the business.
Managed all aspects of staff recruitment, development and appraisals including the setting of targets and objectives for team members.

1989 - 1993 Senior Office Systems Trainer
Successfully introduced a formal training program to launch a new mainframe electronic mail and telex system to over 1,500 members of staff worldwide.
Produced comprehensive course material and conducted formal training sessions, the success of which is still talked about today!
Tailored the system and introduced procedures to ensure effective use of its features. These procedures have since been transitioned to 2 subsequent email systems due to their success.
Controlled the administration of the email system and improved system performance by implementing and testing modifications.

1986 - 1989 Group Secretarial Co-ordinator
Supervised 100 secretaries in order to ensure a first class secretarial service to 300+ fund managers and directors within the investment business.
Successfully devised and implemented new secretarial procedures and launched a comprehensive secretarial guide.
Managed all aspects of the secretarial workforce including recruitment, training, counselling, performance appraisals, annual salary review and budgets.
Co-ordination of secretarial absences and administration of temporary staff which minimised disruption in service to executives.

Education

1986 Open University Business School. Personnel Selection & Interviewing.
1975 Pitman's College, London WC2. Shorthand & Typing Diploma.
1968 - 1974 Minchenden School, London N14. ‘O’ Levels: English Language, English Literature, Mathematics, French, Spanish, Geography, Art.

Skills

Experienced and versatile People, Project and Facilities Manager with highly developed organisational, interpersonal, IT and troubleshooting skills, looking to utilise the following expertise:
Ability to motivate and obtain the commitment of teams of up to 100 staff to ensure a high level of customer service.
Rapid appreciation of new roles and business areas leading to efficient, timely and cost effective results.
Proven track record in devising, implementing and communicating new procedures to enhance the provision of services.
Able to work autonomously and under pressure for a dynamic organisation in both high visibility and challenging roles.

Other

PC Literacy: Excellent keyboard skills plus broad knowledge of MS Outlook, Word, Excel, Powerpoint, Windows, Internet and DOS. Also, knowledge of database and project management tools.

Courses: Senior Management & Team Building Skills, Purchase Negotiation, Project & Matrix Management, Train the Trainer, Securities Markets Appreciation, Mailroom Performance, Leadership & Survival Course.

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