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Manager Business Intelligence

Work Experience

Professional Summary.

Has extensive experience in IT, mainly in customer/prospect oriented management functions. As Unit Manager Business Intelligence unit at CTG Belgium, has been revenue responsible for a unit of 25 employees.

As Unit Manager responsible for:
- Unit Management: creating and executing a long term strategic plan and translating it into yearly business plans, including service development (combining expertise in certain areas to service offerings with more added value).
- Pre-Sales Support: business development & pre-sales support together with sales executives.
- Delivery: as Project Manager on fixed price (Business Intelligence) projects in national and international environments.

Main skills include vision creation, management execution and people management.

Characteristics: energetic & drive, forward looking, customer focused, easy to communicate with, can think out of the box, able to delegate and empower, very resilient

Professional experience:

Employer : CTG
Position : Service & Solution Unit Manager Customer & Business Intelligence
Period : 2003 - Today

Job description:

Manager Service & Solution unit Business Intelligence. This included providing pre-sales assistance and occasional project management. Currently the BI unit includes 25 people.
Job included:

Unit Management:
Responsible for revenue of the department ( BI long term vision in strategic plan and yearly business plans, Service & Solution Development)

Pre-sales/Proposal manager responsible as technical sales and lead generator for BI related
sales opportunities (responsible for creating and delivering proposals, both fixed price and in time & material. Prospects/customers are across all industries (Manufacturing, Life Sciences, Telco, Financial Services, and Government).

Project Management on the following projects:

1. J&J/NCS (Life Sciences): Dashboard Automation (2006
Project Manager on Management Dashboard Automation project which visualized performance indicators (global project, working together with both US and European). Responsible for coordination, communication and delivery according to plan.

Project included Requirements study, Architectural design & modeling, Setting Up Cognos environment, Automating data feed, Customized Reporting

2. J&J/NCS (Life Sciences): Dashboard Technology selection (2005)
Project Manager and leading Business Analist on tool selection for Dashboard automation tools used for IT

Digipolis (Local Government): Projects Data Mart Tax Collection Department City of Antwerp (2003, 2004, 2005)
Project Manager on fixed price project Datamart Phase 4. Responsible for coordination, communication and delivery according to plan.

Project included: Requirements study, Modeling, Automating data feed, Customized Reporting

3. Concentra (Media): BI tool Technology selection (2005)
Project Manager and leading Business Analist on tool selection for BI front-end tools
Project included: Requirements study, Workshops, Evaluation of tools.

Nynas (Petrochemical)
Project Manager

Technical environment: Win 95, Win NT

Job description:
Project Manager on a standardization project concerning defining and implementing common definitions of business terms and practices at Nynas Bitumen Europe.
Project included:
- Standardization of Order Entry and Invoice System Selection and Implementation in 2 countries (Belgium and UK),
- Assessment of central reporting functionality

Employer : CTG
Position : Pre-Sales Consultant Data Warehouse
Period : 05/2000 – 12/2002

Job description:
- Responsible for offers for DWH projects
- Provide Sales Support on sales visits regarding CRM/DWH
- Develop Presentations
- Develop marketing collateral
- Contacts with vendors.

Employer : Exact Holding, the Netherlands

Positions:

- Project Manager Sales Force Automation and Customer Service Automation (the Netherlands)
Technical environment: Windows 95, Lotus 4.x
Responsible for development and implementation of customer workflow systems based on Lotus Notes) for all divisions of Exact Software.
Implementation of general accepted standard customer workflow systems, in all 50 companies of Exact worldwide.

- Manager Quality Assurance (international environement: Belgium, Germany, the Netherlands)
Technical environment: Dos, Windows
Responsible for the Quality Assurance team of 8 collaborators and for the quality of several commercial, financial and logistic product lines for Dos/Windows
Creating and integratino of test-teams (management level)
Writing and implementing quality and release standards
Introduction of a pilot phase including a pilot team
Introduction of structured testing with help of scenario's
Introduction test training.
Motivation of team in a changing environment
Introduction of a structured workflow process.

- Product Development Manager (Germany)
Technical environment: Dos, Windows
Job description:
Responsible for the creation of a development- and test-team (5 collaborators), incl. the corresponding workflow systems.
Motivation of team in a changing environment
Introduction of customer / re-seller involved in development process
Introduction of the defect handling / change request system.

- Project Manager Logistics (Belgium)
Job description:
Responsible for the development and implementation of a new ordering / invoicing system
Introduction of standard license procedures

- Support Manager (Belgium)
Technical environment: Dos, Windows
Job description:
Responsible for Helpdesk team providing assistance to customers and resellers
Implementation of workflow structures in Helpdesk.

Support (Consult / training) manager (Belgium)
Technical environment: Dos, Windows
Job description:
Responsible for helpdesk, consultants and training-team (7 people). They are responsible for the customer services for financial and logistic (ERP) applications for (international) companies.

Position : Support Consultant (the Netherlands)
Technical environment: ERP, Exact
Job description:
Giving support (in Dutch and French), training, consultancy (for Exact software > commercial financial and logistic applications ERP)

- Project Assistant
Technical environment: Dos
Job description:
Development of a financial application for the private market
Introduction of a new logistic packaging system.

Education

Degree : Master’s Degree in Business Economics
School : Erasmus University, the Netherlands
Year : 1988

Degree : Degree in Marketing
School : Enschede School of Higher Economic studies (HEAO)
Year : 1984

Skills

Characteristics
energetic & drive, forward looking, customer focused, easy
to communicate with, can think out of the box, able to delegate and empower, very resilient.

Technical skills:
Business Intelligence Concepts
Data Warehouse Concepts
CRM Concepts
Corporate Performance Concepts
ETL Concepts
ITIL Concepts

Courses
2001: Requirements Mapping for Siebel eBusiness Applications (April 9 –12 2001)
2001: Project Management, CTG
2000: Logical Database Design, IT Works (Rick Van der Lans)
2000: Design of the New Generation Data Warehouses, IT Works (Rick Van der Lans)
2000: DWH Concepts
2000: CRM Concepts
1990: Exact Software

Personal skills:
2005: ACE Sales training
2005: Public Speaking
2004: Negotiation Skills
2003: Situational Coaching
1998: Course executive management, Financial Academy, the Netherlands

Languages

Dutch: native
English: excellent
French: good
German: good

Other

Industries:
Life Sciences
Marketing
Petrochemical
Media
Government

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