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Interim Management

Work Experience

An enthusiastic, innovative, customer oriented, Sales and General Manager who creates environments where his peers and subordinates get the best out of themselves. A hands-on problem solver with a high rate of achievement and an appetite for new challenges. Specialises in organic growth.

Established his own business in May 1991 to provide interim management and Coaching services.

Business Consultant Mar 1999 – Present HeadWhay Limited. Managing Director
May 1991 – Mar 1999. Head-On Development. Proprietor

Full time/interim manager/director and coach in sales, marketing, management strategies, training and development. market research and analysis, devising and implementing sales and marketing strategies, team-building and development for clients’ managers and staff. Organising and managing exhibitions, conferences and training programmes for clients.

MOST RECENT ASSIGNMENT HISTORY

Panacea Healthcare Ltd. Sales Director – 3 months

A new business start up offering Aromatherapy treatments through the retail trade.
· Prepared the company’s first marketing plan, for use alongside the Business Plan, to access capital venture funding
· Prepared the strategy for going to market and implemented the first sales approaches
· Recruited and managed the external sales & marketing teams and developed unique propositions and positioning.
Convergence Ltd. Sales & Marketing Consultant – 6 months
A family run Retail IT and POS software development company
· Formulated a marketing plan to grow the company from £450,000 to £5,000,000 over a 5 year period.
· Prepared PR, direct mail and brochure copy and implemented the campaign
· Interviewed new staff for support functions.
· Interfaced with clients at Board level to instigate sales growth.


Worshipful Company of Marketors. Market Researcher – 6 months
A livery company in the City Of London.
· Provide Market Research interviews with foreign national Executives working & living in the City of London.
Scitech Educational Ltd. Co-Author – 6 months and ongoing.
An Educational and Developmental Course & documentation provider
· Writing development documentation for S/NVQ levels 3 to 5 in Sales, Marketing and Customer Service; Team Building & Team Dynamics.
· Recognised for continually hitting company deadlines for 40,000 words of copy material, despite short notice to supply.
Ultralite Video Ltd. UK Sales Manager – 6 months
An Australian film production company with a new product targeted at the direct mail and tourist industries.
· Implemented a strategy for targeting the largest tourist attractions in the UK with a lightweight video package under the guise of “A Postcard On A Video”.
· Formulated the strategy to target the Large UK and European Theme Parks.
· Successfully gained interest with Alton Towers, Madame Tussauds and Chessington World Of Adventures.
Systems Management International plc. Call Centre Manager – 6 months
An IT auditing and help desk provider with sister companies in the UK, USA and Head Office in India
· Planned, implemented and set-up a telemarketing and customer service team to find new business and new markets for Remedy help desk solutions.
· Trained staff in customer service, telemarketing and telephone skills
· Provided Leadership developmental training for the company’s middle managers,
· Set-up and implemented the company appraisal scheme in conjunction with the HR Manager.
· Completely reviewed and re-launched the company’s contracts process. Provided training & development workshops in proposal & report writing.
The Fastener Centre Ltd. Marketing Co-ordinator – 12 months
A Sussex based distributor of industrial fixing & fastening components with operations in the UK and Europe.
· Provide market research for a new product range and justify whether the company should promote the range.
· Identified a potential market in the UK of £75 Million and £2.1 Billion in Europe
· Prepare the marketing plan to implement the product launch
· Deliver the plan through PR, advertising and promotional campaigns.
Richco International (UK) Ltd. Sales & General Manager – 3 years
Manufacturer of plastic fixings, fastenings and cable management products. My main purpose was to make my M.D. look really good! – by exceeding all Company targets.
· Restructuring internal and external sales forces to achieve targeted growth in turnover and profit.
· Leadership and direction for the day to day operations of 13 internal, 6 external salespeople and a network of 14 Distributors.
· Growing the Company from £4.5 - £8.6 Million in 3 years

I have been fortunate to work with a diverse range of businesses both in terms of size and market. These include national and international organisations based in the UK and overseas. My experience spans major business to business markets such as: electrical/electronic components and systems, software and IT services, industrial components and other sales environments.

Examples of major Successes
Some major successes include
· doubling clients’ sales turnover in 1 year – without jeopardising profit;
· increased clients company profile by utilising PR, Key Account Management and improved Customer Service;
· reduced numbers of returned goods, errors and complaints through measurement, reporting and training; reduced staff turnover through training and development.

PREVIOUS EMPLOYMENT

UK Sales Director January 1987 – April 1991. VSI Electronics, Harlow.

A specialist distributor of semiconductors with a t/o in excess of £8M. I was the top sales producer every year I was with the Company, quadrupling sales during that period and maintaining a 27% margin. Implementation of the sales and marketing strategy, which included a Key Account focus. Training and development of internal and external sales staff. Direct P&L responsibility for day-to-day operations for 13 external & 10 internal salespeople.

Field Sales Engineer October 1984 – December 1986. Steatite Group, Birmingham.

Growth of customer base in the South of England covering an area of all counties below the M4. My greatest successes came from a targeted approach – selecting and working with only those customers that could deliver enough sales turnover and profit to hit my targets. Power Products Manager responsible for sales & marketing a range of highly technical components across the UK . This required me to be trained to the same level as the Manufacturers engineers and understand all the technicalities of the products, allowing our Company to become a specialist distributor for the product category as a whole.

Calibration & Repair November 1983 – October 1984. ACS, Portsmouth.
Engineer

Calibration and repair of electronic test equipment, including DMM’s, scopes, meters, bridges, etc. This work required me to learn the intricacies of all kinds of test equipment and have the ability to fault-find and repair to component level. Due to my basic training in the Navy I was one of only 3 engineers who could work on old valve based products and this meant that I often had to commission and service equipment at the client’s premises.

Radar Test Engineer January 1983 – September 1983. Marconi, Portsmouth.

Setting to work, repair and commissioning of weapons radar systems. The work here involved testing, fault-finding and repair of populated pcb’s, sub-units, units and systems to component level. My successes here included improving times to production by adopting strategies not always apparent by the specifications of the work sheets; a common sense approach to systems fault-finding rather than just theory based; having an overall understanding of radar systems despite having only parts of the system to work with.


Electronics Technician February 1977 – February 1983. Royal Navy

Maintenance and repair of ships radar & sonar systems.
Leading Hand in charge of welfare of 27 ratings. Leading Hand in charge of a damage control station. The Navy recognised my leadership skills within my 1st week in the service and promoted me immediately to Deputy Class Leader for the initial 13 weeks of training, despite being one of the youngest recruits. On my 2nd posting I was the only rating from 25 who could work unassisted on any of the squadron’s radar systems despite being one of the most junior rates. This meant that my senior rates and supervisors could spend their time with less able ratings than myself.

Education

GCE O Level Physics, Biology, English Language & Cookery.
CSE Level Maths, Geography, Welsh Language.
City & Guilds 3 Electronics, Royal Navy.
ICS Diploma Electronics.
Diploma Business performance coaching (Newcastle Business College)
Fellow Institute of Sales and Marketing Managers.
Member Institute of Direct Marketing
Intermediate Award England RFU
Referee England RFU, 15 a side.
PADI Open Water Diver


VOCATIONAL TRAINING

Leadership Royal Navy
Selling Skills Structured Training, Tack, ERC Training, John Fenton Assoc.
Management Training Harper Craven, Frost & Sullivan, Team Concepts.
Sales Management Harper Craven.
Selling with Style Motorola, Team Concepts.
Financial Services Lincoln National Assurance Company, Norwich Union.
Customer Service Skills Tack Training, Wilson Learning.
Accounting for small
Businesses Southdown College.
Avnet Stars Wilson Learning.
Coaching Award Royal Navy.
Preliminary Award England RFU.
Intermediate Award England RFU.
Working with Koreans Frost & Sullivan.
Relationship Marketing Chartered Institute of Marketing.
Speaking Spanish Southdown College.
Key Account
Management INSIGHT people & marketing, Cranfield University.
Field Application Eng. Hewlett Packard, Toshiba

Skills

Engineering, problem solving, Training, developing and coaching

Languages

English, Welsh and basic Spanish

Other

HOBBIES AND INTERESTS

Learning! - I crave knowledge and I love sharing it with others to get the best out of people. I have a passion for developing people and creating environments that help them to reach their maximum potential in all that they wish to achieve.

I am Deputy Chairman of the Business Club within the Chamber of Commerce in Portsmouth and South East Hampshire and this allows me to share my knowledge and experience with other business managers as well as contributing to the well being of the community.

I would like to study for two degree courses that interest me, a B.Sc. (Hons.) in Applied Coaching Studies through De Montfort University, and a Masters Degree in People Development either through Reading, East Anglia or Brighton Universities. As my time is usually at a premium I have undertaken private study at my own pace through pursuing the suggested reading-lists for these courses.

I love sport of all kinds and rugby in particular. I have played and coached at Club and County levels and I am currently a Coaching Adviser to Nomads RFC, when I have the time!

Having grown up in the Valleys of South Wales, I often feel the urge to get away from the cities and back to the countryside. I spend spare time strolling through green fields, running up hills or trekking along rugged coastlines and I find that this helps me to focus, as well as keeping me fit!

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