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Programme Director - Executive Manager

Work Experience

Cliff is is a professional manager, accustomed to assuming executive responsibility for delivering change through line management and through major programmes and projects. Cliff has delivered successful change management assignments in a variety of environments including; Teleco R&D, end-to-end service Logistics, PC Manufacturing,Pharmaceuticals, Utilities, and Public sectors. Equally comfortable managing global and local organisations, Cliff has extensive practical experience of directing and managing a wide range of change including technology infrastructure, organisational mergers, multi-cultural initiatives, business process change, outsourcing and performance improvement.

Cliff is a lively individual who brings energy and enthusiasm to his assignments and is acustomed to delivering significant results to the clients he works with.

Certified Prince 2, MSP, programme manager and gained vast experienc in workshop facilitation.

Programme Director (Business Intergration)

Negotiate contract and service level agreement from initial bid through due dilligence to final signature between Logicom (Intergated Logistics Company) and Gateway Computers of America for the provision of a complete end-to-end service logistice provision within the EMEA market place. Further managed inplimentation phase and rrgainised the transition of all processes and systems to an outsourced service including vendor managed inventory services, third party software provision and upgrades and the control of COA for Microsoft. Managed seamless transfer of service provision from Fujitsu to Unisys, oversaw systems infrastructure upgrade and process redesigne to be fit for purpose. Migration of call centre and CRM from in-house to outsourced including restructuring the feedback loop to the US when Gateway decided to exit the EMEA market place as a manufacturer. Restructured billing systems to include a full loop service provision and produced KPI's at every level to support performance to SLA claim

Education

Degree and post graduate qualified BSc,MBA and LLB, Further education includes Prince 2 cirtification, Programme manager, and other methodologies, CMM implimentor and OGC Risk management. Tom Peters, Leadership challenge (Kouses & Posner) and other management & leadership courses. Six sigma and fifth disciplin.

Skills

Project management and the management of multiple projects and programme management to enable the process fo achange to be integrated with the strategic requirements of the business, Risk assessment, maitigation planning and containment along with overall risk management, supply chain management negotiation and contract management. Project leadership, mentor and coach along with organisational and people performance improvement.

Languages

English
Turkish (Moderate)
French & German (tourist)

Other

Cliff has worked cross functionally within organisations in end-to-end full lifecycle projects with full P&L responsibility for many blue chip organisations

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