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IT IS Telecommunications Senior Manager

Work Experience

CAREER SUMMARY

APR 01 – PRESENT Sabbatical year
Took planned Career break to realise ambition write a novel. Achieved the following planned targets.

Planned, researched and wrote novel within timeframe.
Re-wrote to first and second revision
Sent first three chapters to agent.


APR 00 – APR 01 GT Railway Maintenance Ltd. A £½ bn joint venture between Carillion and Alstom.
INFRASTRUCTURE AND COMMUNICATIONS S MANAGER
Reporting to IS Manager, developed and executed Infrastructure Strategy for Data Networks, Telecommunications both desktop and mobile. Overviewed strategy development for Software Applications Environment. Assisted and supported IS Manager in overall strategy for IT and Comms. Responsible for smooth running of NT Domain: 15 Servers including Email: MS Exchange and Lotus Notes; Intranet & Proxy Servers; SQL Servers; Citrix Thin client/servers. Responsible for the NetWare Tree: 35 Data Servers in NW 5 & NW 3.2 using NDS security. Reported to by NetWare Manager, NT Domain Manager, Business Telecomm Asst & nine Area Contract Business Telecomm Coordinators.

Reduced Business Telecommunications annual expenditure by £300K by Audit and introduction of tighter business processes.
Strict Management of Telecomm and Data Network Agencies to within SLA by ongoing monitoring and exertion of penalties.
Managed Computing Server Environment and System Architecture.
Planned and executed move of Corporate VPN / WAN to new managing agency with at 15% reduction in cost and improved reliability.
Key role in staff recruiting, monitoring and development
Overviewed project for Internet Security and Firewall
Initiated project for relocation of Head office Telecomm and Data Network ensuring future proofing.
Punctual production of IT progress Reports.
UNIX system running SWIFT Finance Database running on Oracle.
Supervised Project to progress desktop environment upgrade and standardisation with consequent improvement in productivity and reduction in overall support costs by 20%.

Feb 00 – Apr 00 GTRM Ltd
BUSINESS TELECOMMUNICATIONS AND DATA NETWORKS MANAGER.
Report to IS Manager with whom prepared Telecommunications Strategy mindful of specific safety constraints within rail industry.
Implemented Telecomm Strategy
Negotiated reduction of Desktop Telecommunications Cost by £20K.
Planned and managed full Audit of all Business Telecommunications.
Re-organised Management of Telecommunications to tighten control of the Telecomm spend.
Investigated convergence of Data and Business Telecomm Networks by ensuring that upgrades to both architectures were consistent with future developments (VoIP).
Evaluated tenders from alternative suppliers for both Telecommunications and Data.
Overviewed and Facilitated the project to upgrade the technology for high volume SMS Messaging.
Upgraded technology for dial-in teleworking access to corporate WAN for (SOHO) Senior and roving staff.
Exploited Thin Client Technology for improved performance and reduced cost for home and remote working.
Project Managed the installation and upgrades of Local Area Networks with benefit for productivity, speed, reliability and a reduction in support costs.

Dec 97 – Feb 00 GT Railway Maintenance Ltd
NETWORK MANAGER
Fully accountable for managing high levels of reliability, performance and security across the Corporate Wide Area Network and 40 Local Area Networks of 1350 Users.

With the IS Manager, increased the network capacity by over 200% whilst reducing by re-negotiation WAN costs by 15%.
Planned and executed move to standardise Corporate Network Protocol to TCP/IP to maximise use of bandwidth and allow for future possibility of change of managing agent.
Planned and enacted Improvements to both WAN architecture and topology and LAN technologies for speed and robustness (99.99% uptime), greater data security and reduced support cost.
Successfully implemented certification of WAN, all LANs and LAN Servers ahead of schedule.
Managed and monitored VPN Service Provider to ensure that Service Level Agreements were met, improving average uptime by 3% and reducing downtimes by 75%.
Explored, costed and implemented Wireless Networking and Fibre Optic technologies when best costed and where appropriate to site configuration and business need.
Project Managed and Deployed additional Local Area Networks and upgraded existing LANs to 100 Mb technology for increased productivity and reliability and reduced support costs.
Project Managed the installation of (Corporate) Lotus Notes Server, Support Handover and and User Training.
Instigated feasibility study for remote access to corporate WAN via internet.

Dec 96 – Dec 97 SEMA
PROJECTS MANAGER for roll out of site Data Networks
Expanded the Wide Area Network with additional 11 Local Area Networks installations with appropriately costed bandwidth.

Rollout of Local Area Networks with standard Server and desktop configurations.
Full Handover Documentation and training to Network Support.
Put forward review of Network and suggestions for improvement to design
Managed WAN Agency to deliver WAN correctly configured and tested connections within timeframe.

Oct 95 – Dec 96 SEMA
SYSTEMS ENGINEER and PROJECT MANAGER
Employed PRINCE methodologies and reporting procedures in the full project life cycle, from the initial feasibility analysis and conceptual design through documentation to implementation, support training and solution enhancement.

Successful installation of the company’s first Pilot Intranet Web Server.
Re-Configuration of Systems backup technology and procedures for improved data security.
Assisted in planned culture change from Technology driven to business driven IT.
Migrated 250 Users to standard desktop with consequent reduction in support time and costs.
Project managed the installation, configuration, integration and support of the company’s first MS Mail Server. into existing mail system.

Apr 95 – Oct 95 British Rail Business Systems (Contract)
SENIOR IT & NETWORKING SUPPORT
Network, Server and Desktop Support, at head office.
Upgraded User Standardised Desktop Configuration.
Installed all system applications.
Maintained user profiles and security standards.
Troubleshooting and resolving Network, Server and System problems
Upgraded server software and hardware.
Monitored and Managed external Support Agencies for Network and Hardware.
Oct 94 – Feb 95 Outside Clinic, Swindon
IT MANAGER (Consultant)
Project Managed the introduction of Networking Technology and Server Relational Database into head office.
Managed installation of LAN, Servers and Database (back and front ends) all under time and within budget.

Used Business Process Mapping to ensure appropriate application and take up of the right technology.
Installed Applications Software
Ensured integrity of all Network Data through backups systems and procedures.
Produced System, Network and Handover documentation.
Trained Support Staff and Users.

Mar 91 – Sept 94
CONSULTANT, COMPUTER TRAINING
Designed and delivered training courses in Programming, Desktop Applications and Network Installation and Support.

July 89 – Mar 91 Computer Training and Education Centres, (CTEC), Birmingham and Coventry
CENTRE MANAGER
Staff of fifteen Lecturers, four Administrative, a Sales Manager and eight Telesales. Training Centre with fourteen training rooms over two training centres. Reported to the Board. Responsibilities additional to previous position:

Two Training Centres, all Staff and resources and operating procedures.
Development and improvement of Company wide Centre Management Systems and Procedures.
Represent the company at Client and Sales Meetings.
Sept 87 – June 89 CTEC Manchester
CENTRE MANAGER
Staff of eight Lecturers, two Administrative, a Sales Manager and seven Telesales. Training Centre with 6 training rooms. Reporting to Company Directors and production of monthly Status Reports to Directors. Responsibilities included:

The Centre, all staff and computing resources and procedures.
Managing overview of the development of company wide courses by Senior staff.
Time-tabling and Scheduling of all courses.
Project Managed the expansion of the centre within time and budget
Successful Staff recruitment, development, appraisal and discipline.
Quality Management of all training delivered.
Monitoring of third party Hardware & Network maintenance and repair.
Dec 86 – Sept 87 CTEC London
SENIOR LECTURER, Course Development and Delivery of Commercial Training in desktop PC Applications.

Oct 86 – Dec 86 New Technology Training Centre, Cardiff City Council.
CENTRE MANAGER,. Responsible for eight Business Computing Instructors. Designing courses in Office Skills and Technology. Including Computer Programming, Word Processing, Database Management, Spreadsheet Analysis and Computer Awareness courses.

Nov 85 – Oct 86 New Technology Training Centre, Cardiff City Council
INSTRUCTOR NEW TECHNOLOGY, Developing and delivering courses in Office Technology.

Jan 83 – Oct 85 Private College of Careers
LECTURER, Computer Studies. Designed and delivered courses in Business Studies, Word-processing and English as a foreign language.

Education

EDUCATION 1974 – 1976 St. Mary's College, Southampton.
1976 – 1977 University College, Cardiff.
1980 – 1981 Polytechnic of Wales, Pontypridd.
QUALIFICATIONS

Diploma: Statistics (University College Cardiff); 3 A-Levels (Maths, Phys, Chem); 10 O-Levels.

TRAINING UNDERTAKEN

Management Leadership in Management (Sundridge Park Management Training Centre)
Project Management PRINCE 2

Programming Languages: C++, C, Visual Basic, Quick Basic, VBA (Visual Basic for Applications), Superbase4 Basic, Paradox PAL
Operating Systems: DOS, Windows, Novell NetWare, Win NT, UNIX
Desktop: (To Advanced, Macro or Programming levels) Spreadsheets: Lotus, Supercalc, Excel, Quattro Pro for DOS & Windows, Multiplan; Word-processing: AmiPro 3, DisplayWrite 4 , MultiMate, Word for Windows vers 2, 6; WordPerfect 5.1, WordStar 2000, WordStar; Databases: dBase III Plus, dBase IV; Report Star; Paradox for DOS & Windows, SuperBase; MS Access; Graphics: Freelance, Harvard Graphics, MS PowerPoint, Visio.
Email: Lotus Notes Administration, MS Exchange, Outlook
Project Management: MS Project vers 1, 3, and 4 Advanced and VBA

Protocols: TCP/IP, SNA, NetBEUI
Hardware: IBM, Dell, Compaq, Cisco, 3Com, Bay/Netgear
Architectures & Media: LAN/WAN/VPN/DMZ; 10Base2, 10/l00Base-T, Ethernet, UTP, FDDI, ATM, Fast Token Ring, Fiber Optic, IR, Wireless.

Skills

PROFILE
An excellent track record in achieving, strategic business goals. Proactive in delivering cost-effective, high-performance and high quality business solutions in Telecomms, IT and Applications. A results driven and objective oriented Manager achieving business directives through leadership of energised, motivated and focused staff of all levels of business and technical expertise. Persistent and thorough, though pragmatic and flexible in achieving set business goals within timeframe. Reliable, responsive and a loyal team player employing initiative within bounds specified by more senior management or the Board. Core competencies include:

Strategic approach to IT and Telecommunications to Maximise Business Advantage whilst Minimising Cost.
Ensuring that IT serves, is driven by and Integrated into the Business.
Excellent interpersonal and communication skills both written and verbal.
Effective Manager of all IT Resource.
Comprehensive and effective knowledge of IT, Tele- and Data- Communications.
Ability plan and organise IT to meet the changing business priorities.
An able manager of Program and Project Managers.
Thorough and ongoing monitoring and to ensure progression of Information Security, Data Protection and Risk Assessment.

Languages

English

Other

Able, Intellectually and physically Robust and Adaptive.

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