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Business Consultant/Project Manager

Work Experience

(2002 - present) Amsterdam, Netherlands
Consultant/Funding Partner
* Developed training materials and delivered strategy workshop for managers of 25 SMEs – PHARE program.
* Organized and contracted a network of companies to win EU-funded projects in Poland/Eastern Europe - a number of tenders in progress.
* Performed workflow analysis and re-design for a new e-Customer center implementation at a major bank in Switzerland.
* Reviewed and repositioned product portfolio for a start up wireless telecom software and services’ company in Italy.

(2000 - 2002) Lucent Technologies, Hilversum, Netherlands
Director Services Offers Business Partners EMEA (Europe, MiddleEast & Africa)
* Services revenue increased from $ 300 k to $ 4.4 M;
* Achieved 100%. participation of Business Partners in Services Support Program.
Major tasks and responsibilities:
Developed services’ sales strategy for Indirect Channel and managed country introductions.
Agreed services sales plan 2001 with country MDs.
Delivered services sales training for Channel Managers in 4 major countries.
Lead special bids projects and customer escalations.
Negotiated and implemented SLAs, operational agreements and pricing with with Lucent’s services and technical support business units.
Co-developed and lead rollout of Services Support Program in EMEA.
Developed and lead the introduction of “services audit” as a part of Business Partner selection and contracting.

(1998 - 2000) Lucent Technologies (Global Service Providers), Hilversum, Netherlands
EMEA Market Management Director (GSP Services & Systems)
* Services’ revenue increasd by 30-40% on yearly basis;
* Services inclusion rate (in sale offers) tripled;
* Network Operation Services more than doubled after reintroduction.
Major tasks and responsibilities:
Yearly services’ sales planning and quarterly reporting.
Monthly funnel review calls with country’s Services Directors.
Hired and supervised 3 dedicated services sales managers.
Lead consolidation project of Lucent’s all service offers (more than 120 different offers from 5 different services BUs) into one comprehensive portfolio and managed its launch at CEBIT, project completed on time within 8 months.
Project Leader NOC (Network Operation Centre) services repositioning and rollout, completed on time within 6 months:
Lead the ENOC (European Network Operation Centre) business case approved by the EMEA Leadership Team;
Developed NOC services offer including service descriptions; SLAs; value proposition and pricing;
Developed and introduced interactive NOC sales tool (buy v. outsource);
Delivered a complete set of sales ware.
Project Leader ‘TSUNAMI’ for Services BU integration; organizational re-design and change management plan to consolidate 5 different services organizations into 1 Business Unit; recomendations approved by the Senior Leadership Team EMEA and implemented worldwide.

(1996 - 1998) Lucent Technologies (Business Communications Systems), Vienna, Austria
Regional Marketing Manager Central and Eastern Europe (CEE)
* Introduced “sales-driven” marketing planning and processes;
* Introduced first integrated (direct and indirect channels) lead generation campaign resulting in $ 1,5 M incremental revenue.
Major tasks and responsibilities:
Hired and coached a team of 14 associates in 7 countries.
Lead regional and in-country sales events.
Supervised regional product rollouts to sales channels and customers.
Created and managed the first regional CEE Bell Labs road show which resulted in both incremental sales and signing up new Indirect Channel partners.
Ensured marketing teams’ active participation in sales planning and funnel reviews.
Supervised support and recruitment of Indirect Channel.
Project Leader for EMEA Intranet for the Indirect Channel; project deliverables included webdesign, content creation, access level plan, helpdesk support (operational procedures, hiring & training personnel, technical specs, vendor selection); project completed on time.
Project Leader for EMEA marketing and sales automation; project deliverables included technical and operational specs, vendor selection and procurement for hardware and software, installation & testing, user training and documentation; project implemented succesfully in 14 countries.

(1995 – 1996) Unisource Nederland, The Hague, Netherlands
Project Manager / Management Consultant
* Conducted an operational and business audit of cabling services unit of Unisource.
* Developed recommendations and restructuring plan approved by the management.
* Acted as Project Manager and team leader of 12 associates from several departments.

(1994 - 1995) Freelance Consultant, The Hague, Netherlands
Management Consultant
* Developed business plan for a tyre recycling plant in Ukraine.

(1993 - 1994) IBD Group, The Hague, The Netherlands
Management Consultant
* Developed business plan for a marble processing company in Donetsk, Ukraine, accepted for financing by the European Bank for Reconstruction and Development (EBRD).
* Conducted a strategic partner search in Poland for a major Dutch dairy firm.
Major tasks and responsibilities:
Responsible for acquisition, project development and project management.
Sales offers and sales visits to customers (2 assignments won).
Produced several tender proposals (some in partnership with KPMG and Ernst&Young).

Education

(1990 – 1992) Rotterdam School of Management, Rotterdam, The Netherlands.
Master of Business Administration (MBA)
(1989 – 1990) L\'Institut d\'Etudes Européennes, Brussels, Belgium.
1-year postgraduates program; focus on European economy.
(1982 - 1988) University of Economics, Budapest, Hungary.
Master of Arts in Economics (M.Sc.)

Skills

Business process reengineering, change management, project management, IT systems implementation, strategy development & implementation, marketing plans and programs, (sales)channel programs.
Eastern Europe, East-West business culture, cross-country projects, multicultural business environment.
general computer skills: Microsoft Office, M Planner

Languages

Polish mother tongue
English fluent
Dutch fluent
Hungarian good
Russian fair
French good
German passive

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