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Interim Facilities & Hotel Manager

Work Experience

Professional experience

2006 – present
DZchangemanagement Interim BV , Leusden :Managing Partner

Independent consulting company in the field of interim facilities, hospitality & real estate management, process management (interior design, construction and relocation) and procurement.

Nov 2009 - August 2010
Da Vinci Clinic , Eindhoven; Project manager interior design
Private medical surgery clinic
• coordinating the development of the interior design concept


April 2008 – February 2010
Waarborgfonds Sociale Woningbouw, Huizen; Procesmanager Re-location a.i.
Independent institute in the field of financing of real estate for the public sector ( housing corporations )
• Managing total re-location project including :
o Inventory of all working processes, policies and procedures
o Developing of a facility and ICT support model
o Developing program of requirements for the interior design based on a new corporate identity and strategic focus
o Developing program of requirements for the building and coordinating the search of the ideal building in cooperation with DTZ Zadelhoff
o Preparation and execution of the move, to be planned for October 2009.


March 2007 – September 2008
De Lage Landen International B.V., Eindhoven; European Facilities & Real Estate Manager a.i.
Service provider in the field of leasing and financing.

 Leading the Facilities & Real Estate Management Operations in Europe.
 Managed reorganisation and change of the facilities team in Eindhoven
 Developed global support strategy for Facilities en Real Estate Management.
 Direct report: Director General Affairs of Executive Board.


2006 – 2007
Svitzer Salvage B.V., IJmuiden; Strategic Consultant & Proces Manager a.i.
International salvage operation
 Development of corporate branding, interior concept and functional programme for new European HQ.
 Coordination of the adjustment of the new interior and facility processes to the new working processes.
 Coordination of the move to new building
 Direct report: CEO

2005 – 2006
Lyondell Chemical Company, Rotterdam; European Facilities Manager
Third largest chemical company of USA.

 Reporting into Global Director Facilities & Real Estate in USA
 Developed Corporate FM/RE strategic support plan
 Preparation and implemention of European FM tender services
 Budget management
 Relocation/move management
 Construction and project management
 Assisting in development and implementation of Corporate Travel Policy (hotels/airlines, car rental and travel agents)

2004 - 2005
Royal Numico N.V., WTC Schiphol; Manager Corporate Facilities (project contract)

Dutch multinational in Baby Food and Clinical Nutrition.

 Reporting into Sr. VP HR Global and CEO
 Project & construction management new HQ, WTC
 Corporate FM/RE strategic support plan
 Budget and service management
 Relocation/move management

Achievements:

 Developed concept European strategy for Facilities en Real Estate Management
 Built new HQ office (8.500 m2) for 350 fte\'s, with an interior which supports the new culture of Numico and its core values. Coordination of move to new office at WTC.
 Implementation of Facilities Service Desk, including all related processes and procedures/ one stop shopping principle
 Developed Product and Services Guide
 Implementation of European tender contracts in larger Numico sites in Europe/as part of corporate costs saving program

1999 – 2003
Symantec Ltd, Leiden; Senior Manager Facilities & Real Estate , EMEA
American multinational in the field of Internet Security.

 Strategic Facilities & Real Estate management EMEA
 Budget management EMEA
 Facilities & Real Estate support management EMEA (31 offices in 22 countries)
 Management of Health, Safety and Security for EMEA
 Management of 4 regional facilities managers
 Relocation/move management
 Management of outsourcing processes/vendor management
 Management of Business Continuity Program



Achievements:

 Realised 24 new offices (22 countries) in a period of 4 years/including move management of all offices
 Consolidated 12 offices during period of 4 years
 Successful support in acquisitions of companies
 Realized 2x Symantec Operating Centers (bunkers)
 Coordinated all Real Estate transaction with DTZ Zadelhoff
 Built up an efficient and professional facilities service structure to support the activities of Symantec\'s core business and growth strategy
 Transformed facilities management team from working in a reactive to a pro-active and advising style/better planning
 Improved cost registration for purpose of budgeting
 Optimized communication structure between other internal support departments (IT/ Telecom/HR/Procurement and Finance accounting)
 Compiled Relocation handbook (project management new offices)
 Implemented SLA for facilities related services and products
 Implemented access control system for all offices in EMEA
 Developed a standard for office layout, furniture and fittings
 Coordinated implementation of Site Security Policy
 Coordinated desktop drills for Business Continuity Program

.1998 – 1999 QAD Europe B.V., Hoofddorp; Manager Facilities & HR EMEA
American multinational in the field of ERP software solution.

 Strategic Facilities & Real Estate management EMEA
 Budget management (9 offices in 9 countries)
 Relocation/move management
 Interim responsibility for human resources EMEA
 Real estate management EMEA
 Health, safety and security EMEA
 Participated in Y2K team
 Travel and procurement EMEA

Achievements

 Implemented efficient facilities support structure in Europe
 Realized 4 new offices in 4 countries (during1st 8 months)
 Disposal of 4 offices during last 4 months/consolidation
 Supported the implementation of the EMEA Travel Policy
 Successful support in acquisitions
 Implemented European facilities services contracts









1995 – 1998 Compuware Europe B.V., Amsterdam; Facilities Manager Amsterdam
American multinational in field of software

 Management of facilities department for one building (size 12000 m2 with 600 employees)
 Facilities Support management
 Project management
 Relocation/move management
 Budget management
 Purchasing management

Achievements

 Relocation of organisation from 3 small buildings to one large building (5000m2)
 Establishing of professional facilities team/set standards
 Expansion of present building from 5.000 m2 to 8000 m2
 Creating of call center and training center
 Expansion of present building from 8.000m2 – 10.000 m2
 Expansion of present building from 10.000 m2 – 12.000m2


1991 – 1995 Sodexho Catering, Nieuwegein; Overall Catering Manager
Contract catering company
 Management of 4 catering units
 Project management of party\'s
 Purchasing management
 Departmental HR management
 Budget management and cost control


1990 – 1991 Hotel Dikker & Thijs, Amsterdam;
Food & Beverage Manager/Assistant GM
4 star hotel.
 Management of operations (restaurant, rooms, partycatering)
 Direct supervision of team of 38 fte\'s
 Budget management and cost control
 Duty management

1989 – 1990 Innsite Hotel Services, Nieuwegein; Assistant Sales Manager
Producer of Front Office reservation software for hotel sector.

 Coordination of sales activities for Holland
 Account/ relationship management

1988 – 1989 Hilton Hotel, Amsterdam; Banqueting Supervisor
5 star hotel.
Planning, organising and executing party catering and seminars/events.

Education

Education

1993 – 1995 ISWIBW, Nieuwegein, Holland
HBO, Higher Human Resources Management

1984 – 1988 Thames University, Londen, UK
BA, Hotel Management

Supplementary courses and trainings

2002 Remote Management
2001 MS Project
1999 Change Management
1998 Situational Leadership
1996 Conflict Management

Languages

Fluent in English and Dutch
Good in German

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