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Management Professional Services / Business Intelligence

Work Experience

Experience 2002 – present
Freelance Sr. ConsultantFreelance activities for ISM Application AG, a distributor for Enterprise Performance Management and Balanced Scorecard software.
- Consulting customers and implement software to improve there business performance management.
- Development of Product Implementation Roadmaps (QA).
- Pre-sales activities.

2000 – 2002 Gentia Software AG / ISM The Netherlands
Director Professional Services Continental Europe
Gentia Software AG / ISM, a distributor for Gentia, Proclarity and ISM Applications for top 500 companies within Continental Europe.
- Developed strategy to redesign the Service Department towards a leading integrated strategic management Solution provider within the Business Intelligence area.
- Services development, resource- and project-management (see project experience for details).
- Developed and Implemented Roadmaps and procedures to improve communication, efficiency and sales.
- Developed Concepts and Proven Solutions for complex processes within Multinationals.

1997 – 2000 Gentia Software International The Netherlands
Director Professional Services International
Gentia Software, a leading OLAP, EPM products and first Balanced Scorecard Software provider for top 500 companies worldwide. Reported as director of the International Service department directly to the Senior Management Team.
- Services development, resource- and overall project-management (see project experience for details).
- Managed 35 high-qualified Business Consultants in 8 countries.
- Close collaboration with local distributor’ service departments worldwide and mayor Consultancy companies.
- Collaboration with Big Five Partners (PWC, KPMG, Deloitte, Arthur Andersen) on Balanced Scorecard projects.
- Increased Continental Europe Sales from sales $ 0.5 million to $ 2 million (of total $ 5 million).
- Increased average ROI of International Services from 5% to 30+ % within 6 months.
- Increased average consultancy rate with 40%.

1993 – 1996 Green Tree Cooperation Ltd South East Asia
Partner
- Partner within a consortium of an international group of experts.
- Responsible for EDP and procedures.
- Consult and guide private investors into wholesale currency market, commodities and international banking.

1991 – 1993 DCA BV The Netherlands
Owner, managing director
- Functional design and implementation of complex applications for larger transportation, customs and warehousing companies (e.g. Van Ommeren and Intexo).
- Project management.

1992 – 1993 CHV BV The Netherlands
Owner, CFO
- Financial management for a company specialized in organizing, design and execution of exhibitions, festivities, etcetera.

1989 –1990 Wave Automation The Netherlands
Owner, Managing Director
- Acquired regional distributorship of ICL hard- and software.
- Consultancy regarding hard- and software.

1984 –1989 Comdes Group The Netherlands
Technical Manager
- Technical and Functional MRP analysis for numerous projects worldwide
- Project management on multiple international projects (Europe, Latin America and USA)

1983 –1984 BAS Vlijmen BV The Netherlands
System Developer
- Development, assembler, of DOS and BIOS for POS systems.

Education

§ Atheneum B, The Netherlands (diploma, 1983).
§ AMBI (certificates, 1985).
§ Technical- & Functional-design (certificate, 1985).
§ Project Management & Communication skills (certificate, 1986).
§ Accounting.
§ Balanced Scorecard (by Robert S. Kaplan, 1999, Brussels)

Skills

§ Quality Assurance Processes.
§ Solid experience with Budgeting, Forecasting and Planning.
§ Extensive OLAP & EPM products knowledge (Gentia, Proclarity).
§ MS Analysis Server
§ Proclarity§ MS Office Products, Visio.
§ Numerous 3rd and 4th generation programming/development languages and tools.

Languages

Dutch and English - fluently;
German and French - elementary.

Other

1997 – 2002 Balanced Scorecard, EPM & MIS projects
Involved in multiple projects at managerial level regarding the implementation of Balanced Scorecard and/or Management Information Systems. Accustomed to work with high-level consultants and communicating at senior-management and board-level of top 500 companies worldwide.
The Finance and Insurance sector has been the main target. Part of the day-to-day activities:
- P&L responsibility;
- Services development, resource- and project-management;
- Working with third parties/partners (KPMG, PWC, Deloitte, Arthur Andersen, Getronics, IBM).
Achieved strong growth, high ROI and a reliable customer-base by sound management and the integration of a Quality Assurance Process within the Professional Services Department.
Overall responsibility (budget and estimates) regarding all Overseas projects which were handled by local offices (London, Paris, Singapore, Barcelona, Johannesburg and Seoul).
Next to the responsibility for all budgets and estimates, directly involved with all mentioned projects below at project management level. In several cases also involved at architectural/design level.

Balanced Scorecard & EPM Projects:
Cargobull AG, Draka (Amsterdam), DVV (Brussels), EDON (Zwolle), Fortis Banking (Utrecht),
Infineon AG (Munich) – Major Scorecard project ($ 2 million) at board- and SMT-level. Intermediate between PWC and customer regarding roll-out and issues.
Heineken Corporate (Amsterdam), Hewlett-Packard Nederland BV, Hillside Aluminum (South Africa), Mercator & Noordstar (Antwerp), Siemens Transportation Systems AG.

MIS Projects:
ANWB – Financial Reporting, Complains registrationAMEV/Interlloyd – Financial Consolidation & Reporting
Amsterdam Airport Schiphol – Value Based Management, Financial Reporting and Registration Flight Movements
Avery Dennison – Financial and customer information
Banque International Luxembourgh – Financial Consolidation and Reporting
CGU – Claims Policies, Life Production, Risk control
S.A. El Aguila Grupo Heineken – Financial consolidation, Budgeting and Forecasting – Multi million $ project. Together with the CFO of Heineken Spain and Arthur Anderson designed an analysis- and budget report-system which played a major role in the merger between S.A. El Aguila and Cruzcampo (the joined venture achieved 45% of the country’ beer market)
Fortis Insurance – Financial consolidation and Budgeting
Getronics Business Solutions – Partner training and accreditation.
Heineken Export Group - Financial consolidation and Budgeting
Intergamma – Consolidation of Financial and Branch information
Medtronic – Customer relation management system
Pioneer Europe – Inventory Control, planning & forecasting (Seihan)Toplease – Audit & CRM
Volkwagen - Inventory Control, planning & forecasting
Karstadt – Stock- and Branch-analysis

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