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Interim Programme Manager / Stakeholder Manager

Work Experience

PROFILE
Heavyweight programme manager. Effective in solving complex commercial and technical problems and managing change on time within budget with a sensitive and diplomatic approach. Stakeholder management par excellence. Solid track record in high profile IT, telco, government and banking sectors. Ex Logica. Registered Prince 2 Practitioner.

CAREER HISTORY
Independent Interim manager 2003-present

· Post Office Ltd Banking (‘POL’) – Interim Change Manager: Led a rescue programme for the Banking Board after serious user difficulties with PIN pads. Ran the high-profile enhancement programme across 16,000 branches and turned around major opposition from disability groups. The Disability Rights Commission acknowledged the wisdom of the approach and the RNIB changed from campaigning against the Post Office to co-branding.

· Helped POL to a smooth introduction of Chip and PIN at 36,000 counter positions. Member of the Chip and PIN Disability Working Group on behalf of POL. Successfully handed back to business-as-usual processes at end of programme. POL is a Prince 2 user and is the UK’s largest high street bank in terms of numbers of branches and cash handled.

· Managed high profile access issues including customer communications, branch access, counter service, parking and planning consent. Involved internal stakeholders including the Executive Committee, and the consumer watchdog, the Regulator, Members of Parliament and disability groups. Significant improvements in DDA accessibility of counter services.

Logica Consulting – the London-based management consultancy 2000-2002

Senior Consultant, Interim Consulting Director in London office.

· Ran the largest ever change to the UK’s phone numbering system, ‘The Big Number’. Over 11 million numbers changed. The £22M programme involved all the UK phone companies. Acclaimed by the Regulator as a technical and public education success. BBC TV stated “They said there would be chaos – but there wasn’t”.

· Managed the Secretariat for twenty telcos in the Operators Group. Enabled effective cross-industry lobbying to take place.

· Monitored and facilitated the negotiations between BT and ten UK telcos for determining wholesale line rentals, worth millions. The records were used successfully by the phone companies to take their case to OFTEL.

Logica UK – the leading global software and services company 1984-2000

Principal Consultant responsible for advising clients on communications infrastructures and managing multi-national development programmes:

· Advised Ove Arup, Reuters, St Regis, BT Broadcast, Lloyds Registrars and others on communications strategies and implementation. Advice always accepted. One client was told that a customer crisis was imminent and shown how to avert it; a major hole was found in a disaster recovery plan for another.

· Devised architecture for a start-up Czech phone company. Showed how a mix of bespoke and off the shelf software could meet a tight budget.

· Set up interconnected usability laboratories in London, Tokyo, Geneva and New York. Enabled customer centred product design for a multinational.

· Set up and ran multi-lingual team in Brussels to help transform the working practices of Advisory Committees of the European Commission; included European Monetary Committee, the Public Procurement Group, EUROSTAT, and the Advisory Committee for the Co-ordination of the Internal Market .

· Ran research on the impact of new technologies in four companies and five universities across Europe. Became the first national applications demonstrator of ISDN between France and Japan. UK’s first ever use of broadband ISDN.

· Advised Indian government on project management and interconnecting universities by satellite; with the British Council and the United Nations DP.

Logica VTS Ltd – supplier of word processing equipment 1978-1984

· Managed the development of a word processor, the ICL DRS8801. Voted in a Marplan poll as ICL’s most popular product with its customers. Won for Logica the Queen’s Award to Industry for Technological Innovation.

Xerox Research – Rank Xerox Development Laboratory 1972-1978
Principal Engineer: Developed and patented photocopier/laser printer technologies.

International Computers Limited – ICL’s Development laboratory 1969-1972
Development Engineer: Optical Character Recognition.

Education

Registered PRINCE 2 Practitioner
ITIL Foundation Certificate
Fellow of the Institution of Electrical Engineers (FIEE).
Chartered Electrical Engineer (C. Eng)
FEANI Registered European Engineer (Eur. Ing)
Founder Member of the Telecottage Association.
B.Sc in Electrical & Electronic Engineering at University of Leeds.

Skills

Project management, programme management, crisis management, stakeholder management, diplomacy, PRINCE 2, problem solving, negotiation and facilitation

Languages

English (mother tongue)

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