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Business IT Project Implementation Manager

Work Experience

Sr. Project Implementation Manager EMEA - DHL, Brussels Nov 2006 – End 2008
• Implementation of business process optimalisation program for Nokia Siemens Networks in 62 countries in Europe, Middle East & Africa (€2,3Mln contract) to meet cost savings targets
• Day-2-day managing customer & DHL multi-functional team (6 direct/18 indirect FTE) including project reporting to board members and customer management
• Initiate and manage business case, business requirements, project scope and translate into IT and process requirements delivered project document (PID)
• Program implementation of processes in work streams: warehousing, transport, call centre, central billing, program management, IT service and support organisation
• Roll out of a complete web based system for spare parts management and connect to Nokia Siemens infrastructure

IT Project manager - DHL, Brussels
July 2006 – Nov 2006
• Manage Citrix migration project of (120) logistic systems to a new Citrix platform with project team (5 FTE) for warehousing and DHL EMEA call center (200 users)
• Manage migration project from Lotus Notes to MS Outlook including user training
• Integration project of DHL logistic systems and customer systems (Singapore and Finland)
• Define and implement new ‘best practice’ support model for Service Management processes (Service Delivery & Service Support) according ITIL standards and DHL guidelines including SLA reporting.
• Migration of service management processes of 6 locations in Brussels to Czech republic

Project manager Marketing - TNT Mail
July 2005 – July 2006
• Implementation Web filtering tool, Fax Services via Exchange, Smart VPN connectivity including delivery of marketing products for 15.000 users within TNT
• Managing technical project leader & 4 system engineers for implementation of required infrastructure

Project manager - Sanoma Publications
Mar 2003 – Jul 2005
• Internet Sales Media shop implementation; shop with 2200 products to a new platform SAP Internet Sales with direct connection to SAP CRM to product and customer information and SAP R/3 for financial fulfilment. Managing 3 SAP consultants: ABAP, SAP CRM consultants for customizing and fitting the requested functionality.
• Digitalizing the image & text workflow; migration from a paper to a digital workflow with a digital planning & workflow system (PlanSystem) for process optimisation
• Migration project Quark express to Adobe InDesign; Migration of design software and process implementation of high resolution workflow, upfront scanning, implementing Color management, implementing Certified PDF workflow and supply to press agency

Project manager/ Business analyst - KLM Facility Services
Feb 2002 - Feb 2003
• Business process optimalisation of facility processes
• Functional design and implementation of service and incident ITIL processes of facility services and IT system implementation (Peregrine Systems)
• Manage process and system training for 200 end users

Project manager/ Business analyst - KLM E- Business
Oct 2000 – Oct 2001
• Internet Sales Incentive program; online loyalty program for Frequent Flyers (CRM)
• Business to Employee; building a separate intranet for 26.000 KLM employees for employee self service (extranet) including flight reservation module
• Web analytics for KLM.com; set up management information for 60 websites
• Customer Relationship Management; building a Basic Customer Database for CRM
• One-to-One Marketing & Personalization


Business analyst - EndeMol TV
Jan 2000 – Oct 2000
• Business process redesign for the production process of producing television shows (from “Idea to TV') and implement process optimalizations

Project coordinator - General Electric Bayer Silicones, Germany
Jan 1999 – Dec 1999

Logistics Analyst - Canon Europe NV Distribution Center
Sep 1997 – Nov 1998

Education

Qualifications / affiliations
2004 Advanced Project Management (Logica Academy)
2001 Prince2 Foundation / ITIL Foundation
1993-1996 Master in Marketing & Logistics Management
University of Amsterdam

1989-1993 Bachelor in Marketing Management
Hogeschool InHolland

IT Skills
MS Project, Outlook, Powerpoint, Visio, Word, Excel

Implementation knowledge for:
Oracle Transport Management, SAP CRM, Citrix, Sharepoint, LotusNotes/ Outlook, Peregrine Asset Center, Adobe InDesign, Websense

Skills

Skills & Competences
• International Business & IT Project manager in Internet, Marketing and Logistics
• Ability to translate business needs into process optimization and IT projects
• Highly motivated and dedicated person with flair, team player, result driven & analytical skills
• 10 years hands-on experience as business IT project manager in scope definition and customer facing responsibility for budget, time and quality

Languages

Languages
Dutch (native)
English & German (fluently)
French & Spanish (basic)

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