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Service Director

Work Experience

Tasked with creating a Euro-wide service division to allow steady growth of Kerridge installations throughout mainland Europe. (During this period the divisional turnover grew from £2 million to £10 million per annum.)
• Implemented a quality control system achieving and maintaining ISO9002.
• Negotiated backing and support contracts with all suppliers thus enabling an escalation procedure from first call through to manufacturer support.
• Developed a strong procurement division for the main group with responsibility for all hardware and operating system purchases.
• Created a pre-sales support team to assist the sales division with product selection and technical issues.
• Implemented a help desk/call centre for 1st and 2nd line support of automotive dealer systems.
• Employed key staff in Holland, Germany and Spain, also opened support centres in those countries.
• Established a Euro-wide logistics network to provide support for a field service team.
• Increased the profile of the Bristol based technical support team to provide high level support to all Kerridge engineering divisions.
• Created a project team to install and support automotive manufacturer’s systems. Which realised revenue of £195K per annum.
• Continued growth of service customer base whilst managing the changing requirements for customer support.

Education

Educated at Hengrove School Bristol
Achieving O level French, Maths, English, Biology and Chemistry
I have attended many occupational courses both technical and in management studies.

Skills

I am a hands on professional with a record of project delivery and business growth, together with good interpersonal relationship skills, and an excellent negotiator with both customers and suppliers.

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