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Experienced International manager Business IT Relationship

Work Experience

BUSINESS & IT SENIOR MANAGEMENT/EXECUTIVE

Over 12 years of management consulting experience, including experience in e-procurement, e-invoicing, interim management for IT & Purchasing departments, e-Learning programs, program management with teams with multi cultural teams in dispersed locations.
Extensive background in managing large teams, with particular experience in translating business requirements into effective and efficient enterprise architectures, organizational strategic development, organizational policies development, legal compliance and due diligence, contract management, employee recruitment and retention, staff development, effectiveness and efficiency programs, mediation and conflict resolution.

Demonstrated success in negotiating win-win compromises, as Interim General Manager mitigated situations to rescue two organizations from bankruptcy (total of 240 FTE), provided new organizational structures, new policies and succession roadmap for the permanent GM for each of the organizations.

GENERIC SKILLS
Deep understanding of IT
Business IT relationship
Transforming business into IT designs
Strategy forming and advice
Program Management
Interim Management
Change Manager
Project Management
Product Management
Knowledge Management
Trainer the trainer
Training & Development
SME (e-procurement/e-invoicing/financing)

PROFESSIONAL EXPERIENCE

QUADREM ¡X Amsterdam, the Netherlands
Quadrem a truly global solutions provider within the of supply chain market with products aimed at ensuring efficiency gains across the entire procurement stack, ranging from catalog procurement and sourcing to electronic invoicing and supply chain financing.
Manager Financial Solutions, 2008 to August 2009
Responsible for product development for all financial solutions within Quadrem, the products that were under my supervision are Electronic Invoicing and Archiving and Supply Chain Financing. I was in charge of maintaining the relationship between our partners, clients, local Tax departments and design new features and roadmaps for existing products. Next to this I am currently the global program manager for several global rollouts with fortune 100 clients.

Key Results:
Translated business requirements into designs that both worked with Quadrem and Partner solutions.
Created a framework for SupplyChain Financing solutions from both Quadrem and our business Partner for both financiers and clients.
Implemented electronic invoicing in 2 countries for one client with verification from the Tax authorities, 4 more countries are pending for Q3 this year
Created new roadmaps for existing products, new marketing materials, two white papers are pending
Global program management during the implementation for clients, currently overseeing 14 countries where implementations are being undertaken.
Fostered a teamwork/open-door environment conducive to positive dialogue across the organization during the implementation of our products with several clients. Clients clearly recognize my contribution within turning the stagnating projects around on both the executive program level and within the technology work-streams.

MICROSOFT. ¡X Amsterdam, the Netherlands
Global IT company.

Senior Principal Strategy Consultant, 2007 to 2008
Within the Information Worker Group of Microsoft I worked on projects related to the Microsoft PeopleReady program. This program was created to demonstrate how technology could utilize technology better during work and home situations. To ensure people understood how this would be effective we created scenarios that demonstrated how a person uses technology during a regular day. Based on these scenarios we formulated the technology framework and designed the solutions for our clients. I personally was actively involved with three major clients in banking(ING), telecom(KPN) and consulting (Deloitte).

Key Results:
Managed implementation projects where scenarios where introduced utilizing our technology, the rules of engagement and obtained new skills.
Co-developed a large number of scenarios and introduced the 'week in the life of '
Created technology frameworks for the clients utilizing Microsoft technology in the existing enterprise framework
Developed and delivered workshops throughout Europe on process and performance improvement using scenarios and other tools and methodology related material.
One of the speakers at TechReady, a Microsoft event where over 5000 employees are introduced to new technologies, workshops and new ways of working.
Worked successfully on two large implementations of the PeopleReady program, 1 I completely managed, the other one I managed one of the work streams.
Writing business cases for clients
Wrote two papers on PeopleReady business
Created in-depth analysis on organizational structures and created a roadmap based on future state scenarios.

CONSULTING. ¡X Schoonhoven, the Netherlands
Management Consulting firm.

Owner and Consultant, 2005 to present
Consulting was created when I resigned from IBM, I was requested to make my previous international experience for local clients. As a consultant I assisted in one startup, and two rescue operations for organizations that were almost bankrupt. These requests came from former PwC auditors that knew my state of service and recognized that I could assist them in the rescue operation. This practice is still operational and very successful. I however, returned to corporate life when I was asked to join Microsoft.

Key Results:
One successful startup for a online supplier for ships provisions.
Two successful rescue operations for almost bankrupt organizations (I was the GM for approx. 1 year with more than 200 FTE's before it was handed over to the new owners)
Created two new organizational structures
Managed two redundancy session, created and negotiated new contracts for all remaining staff
Fostered new ways of working and ensured that employees where committed to deliver to the best of their abilities, and ensured that new management was trusted by both staff and financers.
Successfully completed the transition process to the new owners of both companies.
Ensured operating levels remained within agreed P&L boundaries


IBM BCS (FORMER PWC CONSULTING). ¡X Amsterdam, the Netherlands
Global consulting and IT company.

Senior Consultant, 1998 to 2005

During my seven years with IBM/PwC I worked as a project manager, SME learning & Development and SME e-procurement, lead development teams, acted as an interim manager and held other various positions. Due to my skill set I worked predominantly abroad in English speaking environments where I gained very significant international experience. A detailed description of number of assignments is included as an appendix in this resume.

Key Results:
Interim management for several organizations, predominantly in IT related environments
Created new enterprise designs for clients based on business needs utilizing current technology and technology that these clients planned on implementing
Writing business cases for clients
Writing responses to RFP's
Managing teams up to 250 people(indirect, 60 direct)
International recognized expert on e-procurement related issues across various sectors
Senior consultant for the Coopers and Lybrand Center for performance improvement
Developed training programs for both soft- and technical programs for various clients in global environments.
Trained trainers and senior managers in various curricula, both soft skills and specific job-related skills
Managed implementation projects for e-procurement, performance improvements for departments, e-learning initiatives, learning programs
Guest speaker at several procurement events specially for Ariba


CMG. ¡X Rotterdam, the Netherlands
IT consulting firm.

Database and Client Server Architect, 1995 to 1998
I joined CMG as a Database expert on SQL SEVER and Oracle, I worked on several projects where I was tasked with the design and build on for client server applications as well as leading the migration of legacy systems into the new environment. The main clients I worked with was KLM/NorthWest and Shell. I managed several Database initiatives and trained new prospects to become DBA's.

Key Results:
Developed client server systems for the Airline Industry
Integrated several legacy systems by creating ¡¥middleware type¡¦ databases for exchanging information.
Trained developers and client staff in client server programming and the opportunities of client server technology
SME database design and management
SME client server technology/architecture and deployment




PROFESSIONAL EXPERIENCE (CONTINUED)

CENTRAL COMMODITY BOARD. ¡X The Hague, the Netherlands
Government Agency.

Database and Client Server Architect, 1993 to 1995
Having worked for Nedlloyd Computer Services the Board asked me join them into building a new environment where the latest technology would be utilized and they would be able to provide first class service to organizations depending on the Board. I reviewed and managed the design of new Oracle Apps based applications build by third party consultants and ensured that the design was up to standard and met newly created standards. I created new standards for client server programs and designed and trained other system managers for managing the databases under our supervision. Under the same standards we build a new computer centre that till today still houses the entire IT environment.

Key Results:
Delivered new standards for client server technology/ architecture

Trained developers in client server programming
SME database design and management
SME client server technology/architecture and deployment
Build new computer centre

NEDLLOYD COMPUTER SERVICES. ¡X Rotterdam, the Netherlands
Large transport organization.

Technical Application Manager/ Database Administrator,
1989 to 1993
At Nedlloyd I worked as a technical application manager and database administrator. I managed 6 applications and worked on several new initiatives to improve our competitiveness due to utilizing technology to its full potential. We experimented with GPS tracking, EDI, new client server technologies and several other new initiatives.

Key Results:
Monitored and managed several legacy systems
Developed and monitored several monitoring applications for cluster environments reducing the escalation time till under 1 minute

Managed network applications
Designed database systems.
Create new standards for client server technology


EDUCATION & CERTIFICATIONS
MONTFORT & MILTON KEYNES UNIVERSITY ¡X United Kingdom 1996
Master of Science in Logistics and Informatics, 1996

Activities: Worked as a race instructor for an international operating motorbike raceschool

Certifications:
Certified Ariba Trainer 2000


Professional Development:
Ongoing training and development in areas such VAT/legally complainant invoices, eProcurement, project management, learning and development, knowledge workers/management, integration of social media in the workplace and continuous improvement on my soft-skills.

Publications:
Grace Deckers,: Learning Management Systemen, e-Learning Strategy, International Management Forum, 2002
Quadrem blog at Intelligent Supply Management 2008/2009

Languages:
Dutch Native
English Fluent
German Good


ASSIGNMENT HISTORY

BTO PROCUREMENT. ¡X Goodyear Dunlop, EU/US

EU Project Management/SME, 02-2004 to 09-2005
IBM has taken over all procurement work in the EU for one of the largest tire manufactures globally. Within this project I took the responsibility for the enablement of all procurement tools (e.g. Ariba), methodologies, and processes related to the used technology in the targeted countries. Part of the responsibility is managing the roll-out for all catalogues, the supplier adoption strategy, the commodity strategy and all functional enhancements to both the systems and processes. To ensure that this work complies to all local work and legal related dependencies there is a team in place in most of the targeted countries in the EU.

Key Results:
Managed successfully the integration of client and IBM procurement teams
Managed the training delivery for all target countries
Managed the delivery for catalogues, the commodity strategy and the supplier adoption program
Managed successfully the enhancements to the client solution

UTILITY ORGANISATION. UK

EU Project Management/SME, 05-2003 to 08-2003
During the implementation of Ariba, the client requested to replace the in-house training development and delivery to be replaced by IBM. I was requested to head this team and to develop and deliver training courses throughout the UK at several client sites. I managed the team that delivered the material, assisted during the development, created the training schedule and managed two trainers and also delivered the courses. The training was to be concluded by first week of August and we deliver our final training session that week.

Key Results:
Managed successfully the development of the training material
Managed successfully the delivery for all training courses
Managed and team of trainers and delivered the train the trainer courses
Received consistently high ratings for the training delivery

PWC. Global

eLearning initiatives , 05-2000 to 08-2005
In a global economy with dispersed user communities and constantly changing environments effective and efficient learning initiatives assist in delivering consistent messaging and cost effective change programs. The usage of technology and traditional delivery of courses and information sessions was seen as one of the key differentiators by many of our clients. After analyses of the market we concluded that the technology present at that time was only partly meeting the demands that we envisioned for our clients. Based on this I was requested to find an existing vendor that would partner with PwC to develop a hosted eLearning environment that would benefit both our organizations and our clients. I selected the partner and managed the functional and technical design and development for the new solution.


Key Results:
Selected a strong partner for the delivery of our hosted solution
Fostered the great working relation between PwC and Technomedia
Designed and managed the delivery of the new features
Sold and rollout of the solution to several of our clients.
Assisted clients in creating new learning environments and curricula for their respected businesses
Designed and Developed training programs for clients

PWC. Global

eProcurement initiatives , 05-2000 to 08-2005
As the EMEA training managers and one of the key SME's on eProcurement in EMEA I was involved in large number of projects in roles ranging from Interim management, Auditor, SME, client engagement manager and trainer. I oversaw and delivered the training for all PwC consultants in EMEA and worked with project managers and team members in resolving project related issues. Next to this I was often asked by clients to deliver workshops and undertake other tasks to assist in delivering successful implementations. Some of the biggest clients I have been involved with were Unilever, Aventis, Goodyear Dunlop.


This is an extract for some of the projects that I delivered over the years with IBM/PwC, upon requested a detailed overview can be provided for all projects undertaken during my career.

Education

Logistics and Informatics Montfort University UK

Skills

„_ Deep understanding of IT
„_ Business IT relationship
„_ Transforming business into IT designs
„_ Strategy forming and advice
„_ Program Management
„_ Interim Management „_ Change Manager
„_ Project Management
„_ Product Management
„_ Knowledge Management
„_ Trainer the trainer
„_ Training & Development
„_ SME (e-procurement/e-invoicing/Supply Chain financing)

Languages

English good
Dutch Good

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