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Management & Consultancy

Work Experience

I am a 3-lingual Belgian ICT (freelance) professional with 11 years of (analysis - OO/UML - development / testing / support / project management) ICT experience in domains such as CRM / Accounting / e-HRM / Intra - Internet and building ASP (application service provider) solutions for medium to very large organizations.

Past Projects:
HRgatekeeper - e-HRM project (EasyToRecruit) – 24 months

For HRgatekeeper: helping with various start-up issues (business planning, recruitment, purchase, etc.), business development, defining Project & Development methodology. Day –to-day project follow-up, testing & assistance with the implementation at the customer’s sites. Pre- and after sales. I designed & set-up the Configuration Management, Version Control (besides a number of strictly defined rules we use Visual Source Safe) and Quality Assurance.

Co-functional, logical & technical analysis & design from the ground up as an e-HRM Application Service Provider application based on the latest Internet standards, using OOAD & UML. EasyToRecruit is designed to be super flexible and to be highly customizable. It is based on CRM principles (One-To-One) as advocated by Peppers & Rogers…

OS = Windows 2000 Server, DB = Microsoft SQL 2000; Programming languages are ASP (Active Server Pages) + Visual Basic 6.0.

HTML 4.0, DHTML, also XML is heavily used for internal configuration settings, view displays & reports, Export/Import Features + storage (instead of having to create several tables having each a different format).

Assisting development - where possible - in the form of testing & trouble shouting (programming) in Active Server Pages & Transact SQL. (MS-SQL Server 2000).


ExpertEyes - Knowledge Distribution Tool (The Information Grapevine) – 12 months

Project Management of testing and implementation process. Co-analyzing Knowledge Management needs.

Fully internet based ASP (Application Service Provider) solution. The technical development was outsourced to Seasoft (acquired by the I.R.I.S group in 2000). Database = Microsoft SQL 7.0, WIN NT4, HTML 4.0 & DHTML. Programming language = Active Server Pages (ASP) 2.0 with Visual Basic 6.0.


ExpertEyes - Website Development + creation of dynamic jobsite – 12 months

Project Management of testing & implementation process. The technical development was outsourced to Tectrade (partially acquired by the Omega Pharma group in 2000).

Database Microsoft SQL 7.0, WIN NT4, HTML 4.0 & DHTML. Programmed in Active Server Pages 2.0.

Later on, I analyzed & designed (ERD + programming) the dynamic jobsite for easy publishing of jobs & other related news.



ExpertEyes - CRM-implementation (G2) -18 months

G2 is a CRM product (developed in C++) originally from a small company in Atlanta (US), I has been acquired by Software Artistry in 1999, which has been later on acquired by Tivoli Systems and been regrouped in IBM’s CRM suite.

Project Management of testing & implementation process + support to end users + troubleshooting. Responsible for customization & export/imports.
Implementation of CTI (Computer Telephony Integration).

Database Sybase SQL Anywhere.


ExpertEyes - CTI integration (Meridian/ASCOM) & PABX – 18 months

- Configuration of PABX using the ASCOM software suite.
- Implementation of Agora ‘Call Centre Scripting Tool’ for Sales Representatives


ExpertEyes - Customer Support Tool (Track-IT) – 36 months

Co-development, analysis and support for a Customer Support Tool (used by technical service engineers). Creation of Reporting & Statistics.

Extraction of information into a fast knowledge retrieval tool (text based knowledge mining) called Folio from Open Market.

Language Powerbuilder 5.x & Object Foundation. Database Sybase SQL-Anywhere.


ExpertEyes - Support for tools + course lectures (SQA, Rational Rose, G2, Object Foundation) – 12 months

Followed courses on SQA, Rational Rose, G2 (CRM/SFA Package) & Object Foundation
Gave technical support to end users & Administrators
Also gave coursed on Rational Rose.


Banksys - CRM-implementation & integration with back office processes (SFA application in PowerBuilder + bridge in MS-FoxPro) – 18 months

Co-Analysis & Development for SFA application for sales reps.

Programming language Powerbuilder 5.x, Database Oracle 7.x (PL/SQL)

Fully responsible for ‘bridge’ batch monitor application with all kinds of batch programs
- Synchronization between SQL Watcom databases (portables of sales reps) and Oracle database;
- Integration with MS-mail & scheduling;
- Reports & Statistics + Data Exchange with various systems (VAX/VMS)
- Extensive PL/SQL programming & performance tuning…

Programming language MS-FoxPro, PL/SQL (Oracle 7.x)

Duyvejonck Belaen - Accounting Application & Add ons (ComptaPlus) - 48 months

Co-Analysis & Development for various add-ons (invoice, stock management, etc.) for accounting application (ComptaPlus) developed in MS-FoxPro.

Integrating scanning devices, cashiers and weighing equipment for automatic input.


Duyvejonck Belaen & ExpertEyes - Training lectures - 48 months

From 1993 - 1995
· MS-DOS 5.0
· MS-Windows 3.11
· MS-Works 3.0

From 1997-1998
· Rational Rose 4.x


Reymen Data Center & Duyvejonck Belaen - Marketing Activities – 8 months


From 1990 - 1991
· Telemarketing / Telesales (selling CBT training materials for IBM S/36 & AS/400).
· Designing Marketing plan for new product (Baby AS-400).

1995; Various marketing activities for launching new branch office.


Free-lance journalist for Het Volk (Belgian National Newspaper)

1993-1994 Writing articles for the regional section (Mid Flanders).

Education

Graduate in applied Information Technology (A1) at the I.H. BME, Ghent. 1986-1988.
Graduate in Marketing (A1) at the I.H. BME, Ghent. 1988-1990.
One year Tax Law (A1) at the HITEK, Kortrijk (1992-1993, four evenings a week).
Degree ‘Master in Industrial Management’, completed with distinction at EMS = Ehsal Management School in Brussels, 1998-2000. A two-year evening course program. 1st Year Project Management and the 2nd year General Management.

Skills

Analysis & Design (ERD / OOAD / UML)
Development (Powerbuilder, MS-FoxPro, MS-Visual Studio, MS-Source Safe, MS-Office, Active Server Pages, HTML, JavaSript, XML, SQL Server ,Oracle, Sybase)
Project management (PMI & QRPD)
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Other courses:
Siebel (CRM) session / Customer Support Module ½ day on 2001-08-23 Axias (Antwerp)
Building eXperience Developer Conference - Visual Studio.Net All Sessions ½ day on 2001-06-14 Microsoft (Londerzeel)
Miscrosoft .NET presentation 1 evening session on 2001-06-12 SAI (Antwerp)
XSymposium:- legal issues for ASP providers (SLA)- technology overview ½ day on 2001-06-06 SDB (Kontich)
Leadership & Continuous learning 1 day on 2001-05-19 Jonge Kamer Gent Artevelde (Ghent)
HR-XML seminar 1 full day on 2001-04-06 HR-XML.org (London)
Data webhouse and analysing information comming from the Internet 1 evening session on 2001-02-22 SAI (Antwerp)
State-of-the art of Database Systems 1 evening session on 2001-02-15 SAI (Ghent)
Hoe tevreden bent u over uw site? Uw intranet? ½ day, 2001-01-26 IMAQA (Brussels)
SOAP van Web services to B2B 1 evening session on 2001-01-23 SAI (Antwerp)
LIRIS meeting – research results on IT ½ day, 2000-12-11 KUL (Brussels)
XML & UML 1 day, 2000-11-14 SAI (Antwerp)
MSDN: Developing End-to-End Business-to-Business Applications with BizTalk Server 2000 ½ day, 2000-10-12 Brussels / Microsoft
MSDN: SQL Server 2000 Overview: The New Features ½ day, 2000-10-05 Schelle / Microsoft
MSDN Special: Building enterprise solutions using the Microsoft.NET Enterprise Servers ½ day, 2000-09-11 Antwerp / Microsoft
Application Service Providers 1 day, 2000-06-21 Antwerp / Microsoft
Balanced Score Card & EIS 1 day, 2000-03-27 Vlerick Management School Leuven/Gent (Gent)
Close encounters with Europe 1 evening session Ernst & Young Academy (Gent)
Public Key Infrastructures 1 day, 2000-03-16 IT-Works (Diegem)
Stress Management 1 evening session1999-11-22 Acknowledge (Lembeke)
MAT (Meridian Administration Tool) 2 days finished on 1999-11-16 Ascom (Evere)
Mastering Visual Interdev 6.0 4 days completed on 1999-10-21 FleXcom (Mechelen)
Congress “The Learning Society” (HRM) 1 day on 1999-09-29 Sheraton Airport (Zaventem)
(PABX) Agora Server & Service Administrator 3 days finished on 1999-09-20 Ascom (Evere)
Emotional Intelligence 7 evenings starting on 1999-05-03 Abdij van Drongen (Gent)
TMAB & Software AutomationDatabase driven intranet applications ½ day on 1999-05-25 Software Automation (Brussel)
MSDN Chapters: SQL Server & MSDE 1 evening 1999-05-19 Microsoft / Decascoop (Gent)
MSDN Chapter: DHTML & XML 1 evening 1999-03-11 Microsoft / Decascoop (Gent)
MS Technet:- MS Site Server 2.0- MS Security overview (NT5) ½ day on 1999-03-11 Microsoft / Decascoop (Gent)
Ecoman Business Game 2 days ended on 1999-03-07 Ehsal Management School (Brussel)
MS SQL Server 7.0 – Overview ½ day on 1999-02-27 Cronos (Kontich)
Dynamic Web sites for one-to-one marketing 1 afternoon on 1999-02-25 SAI (BBL Warande, Brussel)
Adobe Photoshop 5.0 3 days starting on 1999-02-15 Centrum voor Grafische Documentatie (Higro Campus Mariakerke – Gent)
Intranets and Extranets into practice 2 days starting on 1999-01-19 IT Works (Sofitel Brussels Airport)
Project Management part or the course ‘Master in Industrial Management’ 1999-10-01 to 1999-04-01 (1 evening per week 18:00 – 21:30) Ehsal Management School (Brussel)
MSDN Chapter: Visual Interdev 6.0 1 evening on 1999-11-23 Microsoft (Kinepolis, Brussel)
Java applications: “Is the coffee ready?” ½ day on 1998-11-22 SAI (BBL Warande, Brussel)
Transaction Processors: “State of the Art”. ½ day on 1998-10-15 SAI (BBL Warande, Brussel)
Netscape Solution Expert- Course 1 day on 1998-09-29 Netscape (Diegem – Brussels)
INTERNET-workshop 1 Saturday on 1998-06-16 Alcatel (Antwerpen)
MS SQL Server 7.0 (Concepts, PLATO, Optimising Applications for SQL Server) 1 day on 1998-06-03 Microsoft Benelux Developers Conference (Brussel)
Windows NT 4 Server 20 evenings, each time 3 hours (starting on 1998-02-19) Sint Amandus Instituut (Gent)
Component Based Development ½ day during Software Automation, 1998-04-30 Hallen Kortrijk
Corepoint Field Sales (G2) CRM-tool, advanced training 5 days, finished on 1998-04-25 Corepoint Technologies/ IBM (Atlanta, Georgia & Indianapolis, Indiana)
Process Engineer Suite& Deliverables Manager 10 days, finished on 1997-12-19 LBMS/Platinum (US, Houston/Texas)
Building Object Oriented Applications in Powerbuilder 5.x 3 days, finished on 1997-06-13 13/06/97 Case Consult/USWeb CKS (Gent)
Object Foundation for Powerbuilder 5.x 3 days, finished on 1997-05-16 Case Consult/USWeb CKS (Gent)
Rational Rose modelling tool 2 days, finished on 1997-05-13 Case Consult/USWeb CKS (Waterloo)
Mastering DataWindows (Powerbuilder 5.x) 2 days, finished on 1997-03-24 Case Consult/USWeb CKS (Waterloo)
SQA Testing Tool – Advanced 2 days, finished on 1997-03-20 Case Consult/USWeb CKS (Waterloo)
Windows ’95 1 day 1996-12-16 SoftwareEfficiency (BDC Esplanade Brussels)
Fasttrack to Powerbuilder (5.x) 3 days, finished on 1996-11-26 PowerSoft/Sybase (Zaventem)
Oracle 7 for Application Developers 1 day on 1996-09-26 Banksys nv/sa, by Oracle Education Centre (Evere)
Relational Logical Architecturing & Conceptual Data Modelling 1 day on 1996-09-16 Internal course Banksys nv/sa (Evere)
PL/SQL and Procedural Database Option 3 days, finished on 1996-03-16 Oracle Education Centre (Zaventem)
Course ‘Le Français perfectionnement’ 8 Saturdays finished on 1995-12-02 VDAB Gent (Talencentrum Wondelgem)
Clipper perfection 4 Saturdays finished on 1995-05-06 VDAB Gent
Practical course Novell Netware 3 Saturdays finished on 1994-05-07 VDAB Kortrijk (Wevelgem)
Applied Telematica 2 Saturdays, finished on 1994-03-05 VDAB Kortrijk (Wevelgem)
Object Oriented Methods 2 Saturdays, finished on 1999-02-94 VDAB Kortrijk (i.s.m. P.I.H. Kortrijk)
C-Language, introduction and perfection 3 weeks, ended on 1991-02-21 VDAB Kortrijk (Wevelgem)

Languages

English, Dutch, French

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