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Interim manager

Work Experience

Aiwa Europe Ltd

Leading Japanese Manufacturer of Audio-visual Products distributing to European Retailers such as Dixons; Carrefour; & Metro.
T/O Euro 600m pa, 200 employees. Subsidiary of Sony Corporation ¡V T/O Euro 15 Billion pa.

European Sales Operations Manager 2000 to Oct 2002

Seconded to European Supply Chain & Customer Services Management in addition to UK responsibilities. Annual Budget of Euro 50m; 36 employees based in 5 countries.

Company Secretary (UK) 1999 to Oct 2002

Responsible for legal compliance & commercial contracts. Became Board Member.

General Manager (UK) 1998 to Oct 2002

Responsible for Supply Chain; HR; Facility; Quality & P/L management Annual Turnover £120m; 31 employees

Sales Operations Manager (UK) 1992 to 1998

Managed UK logistics & Customer Services. Successfully outsourced Logistics to 3rd party Provider.

Sales Administration Manager (UK) 1990 to 1992

Managed Sales Administration Dept. 6 employees

Education

Qualifications MBA (Expected to graduate in 2003) - Open University
Professional Diploma in Management
A Levels in Mathematics; English; and History

Memberships Chartered Management Institute (MCMI)
Institute of Logistics and Transport (MILT

Skills

Organisational
„h Key Project Member of European Matrix Management system set up to successfully change from a country based to a pan European Organisation.
„h Project Leader for successful implementation of BS EN ISO 9002 & BS EN ISO 14001 in 1997 & 1999 respectively.
„h Successfully outsourced a number of Departments, (e.g. Logistics; Customer Relations; After Sales Service etc.), to allow Company to focus on core competencies ¡V Sales and Marketing.

Interpersonal
„h Implemented Investors in People in 1998; accreditation retained at re-assessment in 2001.
„h Recruited, trained, and managed a culturally diverse team in Europe. Successfully operated management by objectives with targets, development, and appraisals.
„h Experienced in negotiating at all levels from shop floor to Board level

Commercial & financial
„h Managed and successfully controlled within Budget the largest Cost Centres within Company
„h Negotiated and managed all major Contracts, (including termination when necessary).
„h Reduced European Supply Chain expenditure year on year
„h Reduced UK ¡§Cost of Sales¡¨ from 15.2% to 11.1% between 1998 & 2001

Operational
„h Implemented Service Level Agreements for Outsourced Providers that linked reward to performance ¡V resulted in improved service levels at no extra cost
„h Managed Project to Evaluate all Customer Services Procedures in Europe ¡V resulted in harmonisation of all European Procedures
„h Relocated to Netherlands for 1 year to successfully Project Manage the implementation of European Distribution Centre to replace 5 country based Warehouses. The Project incorporated considerable Change management involving the re-structuring of subsidiaries in Netherlands; France; Germany; and Poland. It required considerable skills in negotiation, cultural sensitivity, strategy, budget control, and prioritisation.
„h Operational
„h Project Management
„h Supply Chain Development/ Optimisation
„h Business Restructuring
„h Outsourcing
„h Process Control
„h Planning
„h Quality Environment

„h Interpersonal
„h People Management
„h Leadership
„h Multi ¡Vcultural Team Building
„h Customer Relationship Management

„h Commercial
„h Budget Development & Management
„h Contract Management
„h Negotiation

Languages

English

Other

General Manager with pan European experience in operational & project management. Wide ranging skills developed in a fast moving consumer goods environment with proven ability in organisational, interpersonal, & commercial areas.
Extensive multi-cultural experience in Supply Chain; Customer Services; Quality; and Change Management.

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