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Business Technology Evangelist & Advocate; people, products

Work Experience

Professional History
Technical Quality Manager - Software Company Jan 2008 - April 2009
Working within Active Global Support as part of Premium Engagements running the Max Attention and Safeguarding programs for premium support customers. Managing, staffing and engaging premium support service execution consultants; working with customer senior management and technical teams to identify and mitigate technical risk with day to day operations or projects.

Senior Consultant for Consulting Company , June 2007 - Dec 2007
Responsibility for the business advocacy and business process representation on an ERP Implementation of Microsoft Dynamics AXAPTA for Finance, Materials Management and Procurement for product supply chain and distribution interfacing with SAP for the Microsoft Global Foundation Services (Formerly MSN) Supply Chain Automation project.

Senior Manager – ERP Development – Telecommunications Carrier, May 2005 – April 2007
Mobile Telecommunications Company; Reports: 3 T-Mobile Managers with three teams of a collective 29 FTE’s; 15 contractors and IBM AMS with a further team of 50 personnel reporting into four managers and one associate. Running SAP Operations (BASIS, Production Support and QA testing) supporting SAP R/3 with EBP (5,000 Bus Pro users); R/3 HRMS (ESS -30k Employees); SAP CRM (1,200 - ISA/CIC); SAP POS-DM (1,300 retail outlets) and SAP BW. Responsible for recruiting, disciplining, managing and mentoring staff, providing guidance and coaching. Leadership and performance management.

Infrastructure Projects Manager - Software Company, Dec 2003 – May 2005,
Marine Terminal Systems Solutions Provider- Wholly owned Subsidiary of Carrix International and IT – Reports:1 project manager. Responsibility for the Functional Review of Terminal Security Surveillance solutions, Management of Paperless Gate System Implementations, Management of 802.11b Phased Array Antennae Implementations, Functional Review and selection of integrated IP-Based APACS, CCTV integration platforms. Engaged in project bidding and quotation cycles, presales, engineering and technical assessment and support.

Infrastructure & Technical Support Manager - Dairy Food Company Nov 2001 - Sep 2003
$500M Food and Agricultural Produce Processor (Saudi Arabia) – Reports : 16 :- Responsibility for the development and operation of a 40 node NOC support 29 sales and 8 manufacturing operations, 800+ users operating on Windows 2000/XP and using bespoke applications and SAP R/3 4.6c, Cisco IP Telephony, MS Exchange connected via Leased Lines, RF Bridged networks, VPN’s, MPLS, and VSAT circuits. Engaged business in requirements planning and development of RFP; Evangelising for ERP Selection. Formed SAP internal project team, engaged external consulting partners. Transitioned business technical infrastructure from BaaN (AIX) to SAP R/3 (TRU64). Developed Gulf War Business Continuity Plan - extended to SAP and DP Disaster Recovery, Developed functional requirements and business case for SAP WM/LES implementation, engaged external consulting partner. Responsible for recruiting, disciplining, managing and mentoring staff, providing guidance and coaching. Leadership and performance management.

Business Applications Manager - Dairy Food Processor - Aug 2000–Nov 2001
$500M Food and Agricultural Produce Processor (Saudi Arabia) – Reports : 4 :- Responsibility for the maintenance and development of 8 manufacturing sites running bespoke administration and process control applications and reporting systems, 200+ users. ERP Evangelist to Operations Executive Management, responsible for team building and creation of working party for SAP R/3 project. Engaged business in requirements planning and development of Quality Management projects related to reporting and documentation control systems. Implemented green-fields infrastructure and upgraded existing resource capability. Full SDLC. Responsible for recruiting, disciplining, managing and mentoring staff, providing guidance and coaching. Leadership and performance management.

IT Manager – Automotive Component Manufacturer - Jan 1999-Aug 2000
$25M Automotive Component Manufacturing Supplier (South Africa) – Reports 2 :- Responsibility for the full IT function including process control, CAD, automation, ERP (Oracle Applications) and bespoke applications design and development. Rescued failed Oracle Applications 10.7 implementation and transition business through migration from OpenVMS and System-34 for Y2K and sustained operational support in compliance with Automotive Industry specifications and compliance requirements. Engaged business in requirements planning and development of various projects related to designing, reporting and control systems. Implemented green-fields infrastructure and upgraded existing resource capability. Responsible for recruiting, disciplining, managing and mentoring staff, providing guidance and coaching. Leadership and performance management. Responsibility for resources engaged in the full SDLC.

Consultant – Healthcare and Provident Fund – Feb 1999-Jan 2000

Systems Administrator – Healthcare and Provident Fund – Sep 1995-Jan 1999
Provident, Income Insurance and Healthcare Managed Funds (South Africa) Reports: 1 Manager leading 14 data processors:- Responsibility for the full IT function including data processing, finance and bespoke applications design and development. Transitioned business from legacy mini-computer environments through to Y2K readiness in compliance with Financial Administrators Board requirements. Engaged business in requirements planning and development of systems renewal related to designing, reporting and control systems, engaged 3rd party consulting and development partner. Implemented green-fields infrastructure and upgraded existing resource capability. Responsible for recruiting, disciplining, managing and mentoring staff, providing guidance and coaching. Leadership and performance management. Responsibility for resources engaged in the full SDLC.

Consultant – Pathology Labs - Oct 1995 - June 1998
Business Analyst – Pathology Labs – Jun 1993-Sep 1995
Consultant - Pathology Labs - Dec 1992 - June 1993
Project Lead - Software Company - Sep 1991 - Nov 1992.
Consultant - Engineering Company - Oct 1991 - Nov 1992
Financial Controller – Mangolds Engineering(South Africa) – Jan 1991- Sep 1991
Financial Administration Officer – Local Government – Jan 1990-Dec1990
Audit Clerk – Accounting & Auditing Company – 1986 - 1989

Education

Bachelor of Commerce (Majors in Information Systems & Industrial Psychology) – Rhodes College University (South Africa)

Skills

Previously worked in the US and EMEA in Government, Bio-Technology, Health, Insurance, Funds, Automotive, Telecommunications, Marine Terminal Logistics, software development and support, online services, Food Manufacturing and wholesale and consumer goods distribution industries
Consultant to executives and governmental, automotive, legal, non-profit, educational, realty, clinical organizations
Proven leadership in the field of IT Operations, Project and Program Management contributing to the development of ‘best in class’ IT service management and delivery.
Proven success in managing multi-million dollar operational budgets, on-time, in-budget with superior operational and managerial excellence
Successfully 'sold' and managed multi-million dollar infrastructural renewals and green-fields implementations supporting the operation of leading ERP packages
Successfully managed teams of up to 30+ personnel simultaneously in technical and functional business roles supporting business process, engineering, data processing and technical support (help desk, Tier 2 and Tier 3).
A proven ability to set a technology vision for organizations; recruiting and managing staff, developing awareness, building consensus, managing multi-million dollar projects, identifying and executing productivity improvements, reducing costs, meeting tight schedules and deadlines, rescuing faltering projects, developing leaders and champions, mentoring promising staff, creating processes and procedures as well as managing multiple projects and initiatives concurrently.
Excellent communicator at all levels within organizations

Languages

English
Basic French
Afrikaans

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