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Interim Manager

Work Experience

* general profile: people manager; broad experience in HR, organization development, professional networking; functions in hierarchic and in matrix environments

* more specific:
- activity sectors: ICT, Banking and Insurance, Service Organizations
- function groups: HR, People Management, Marketing, Policy Making, ...
- experience with following marketing segments: individuals (upscale), professions, self-employed and companies
- important assets: scalpel analysis of situations and evolutions; boosting of people motivation, efficiency, effectiveness, and thus productivity and results; cost cutting

Education

* Master in Applied Economic Sciences - UFSIA University - Antwerp/Belgium (1968-72)

* Master in Management Vlerick School - Prof. Dr. A.J. Vlerick Institute of Management - Ghent/Belgium (1979-82)

* Several other function linked education and seminars

Skills

people management
scalpel analysis
PC: Word, Excell, Powerpoint, Internet

Languages

Dutch: mothertongue
French: very good
English: very good
German: good

Other

LOOKING FOR a function in a service sector in which people management and people motivation, together with organizational savoir-faire are important
e.g. management in general, secretary general, HRM, recruitment, change management,
organization optimization, structuring, competence management, ...

PROFILE - general profile:
people manager; broad experience in HR, organization development, professional
networking; functions in hierarchic and in matrix environments
- more specific:
- activity sectors: ICT, Banking and Insurance, Service Organizations
- function groups: HR, People Management, Marketing, Policy Making, ...
- experience with following marketing segments: individuals (upscale), professions,
self-employed and companies
- important assets: scalpel analysis of situations and evolutions; boosting of people
motivation, efficiency, effectiveness, and thus productivity and results; cost cutting

STUDIES Master in Applied Economic Sciences - UFSIA University - Antwerp (1968-72)

Master in Management Vlerick School - Prof. Dr. A.J. Vlerick Institute of Management - Ghent (1979-82)

Several other function linked education and seminars

LANGUAGES Fluent: Dutch (mother tongue) - French - English – German

PROFESSIONAL EXPERIENCE: survey (reversed chronological order)

TOYOTA MOTOR MARKETING EUROPE - Brussels
Competence Centre Manager 2002 - now

JEEVES SYSTEMS GROUP - Brussels 2000 - 2002
Field and Relations Manager

SKILLTEAM - Brussels 2000
Director Support Services

OSIRIS business & upscale consultants - Brussels 1998 - 1999
Partner/Consultant - Development Mission (2 years contract)

CENTRE FOR INDEPENDENT ENTREPRENEURS (NCMV/UNIZO) - Brussels 1996 - 1998
Manager OVMB-Insurances - Development Mission (2 years contract)

DE VADERLANDSCHE/ LA PATRIOTIQUE Insurances & Banking - Antwerp 1994 - 1996
Manager Distribution Development - Savings bank

ASSUBEL Insurances - Brussels 1993 - 1994
National Coordinator - Recruitment of Exclusive Agents

IPPA BANK - Brussels 1991 - 1993
Network Development Manager

GENERALE BANK - Brussels 1982 - 1991
Market Manager & other functions

HONEYWELL BULL – Brussels 1974 - 1982
Sales Promoter Small and Medium Computer Systems & other functions




PROFESSIONAL EXPERIENCE (details) – reversed chronological order

TOYOTA MOTOR MARKETING EUROPE - Brussels 07/2002 - now
Competence Center Manager

- People Management:
people manager in matrix structure of about 135 persons (24 permanent people and 110 contractors): evaluation, career & development, training, communication, recruitment, ...

- Competence Management:
optimal allocation of people to projects, permanent people first; first skeleton

Tangibles:
Investigation (about 50 people interviewed), definition of tasks, planning, start up: evaluation, career & development, training, comunication, recruitment; competence approach, permanent structure needs, ...

JEEVES SYSTEMS GROUP - Brussels 10/2000 - 06/2002
Field and Relations Manager

- Human Capital Management/People management
- search, selection and recruitment of new personnel
- follow up of our Consultants, Field System Engineers, and administrative people; satisfaction of the customers; regular evaluation talks with the above mentioned (about 60 people); organization of internal personnel events
- follow up of projects and of competences
- Development of Marketing Master Plan 2002-2004 and Marketing Plan for 2002
- Member of the Management Review Meeting
- Legal coordinator

Tangibles:
- effective recruitment of about 20 collaborators: via web, free lance, internal and external referral techniques, and advertising
- installation of open mentality in the relation between collaborators and Jeeves: enhanced evaluation process (4 evaluation follow up meeting with all personnel), open communication, self-management and participation in new assignments; welcome dossier, non-technical education, ... winner of the Chambers Trophy Sports Award of Vlaams-Brabant
- control of salary cost and introduction of fiscal friendly remuneration
- first steps of informal and formal information of Arbeidsreglement, Intern Reglement, Insurance Policies, Car Policy


SKILLTEAM 01/2000 - 09/2000
Director Support Services Department

Optimization & growth of the Department; Services: Roll out/Deployment, Help Desk remote & on site, System Support; over 140 persons; Direct Chief of 3 Competence Center Managers.

Tangibles:
- turn around stabilized, idleness minimized, better organization, structure, prospection & sales
- all personnel passed on evaluation and evolution interview for the first time
- for about 200 Mn. new contracts
- 15 new collaborators (net increase)


OSIRIS business & upscale consultants 02/1998 - 12/1999
Partner/Consultant (2 years contract)

- advice and assistance towards companies and entrepreneurs (SME, self-employed, professions)
- advice and assistance for money investments
- insurances, credit, money investment for companies


Tangibles:
commissions doubled



CENTRE FOR INDEPENDANT ENTREPRENEURS (NCMV-UNIZO) 02/1996 - 01/1998
Manager OVMB-Insurance – Development Mission (2 years contract)

- increase in turnover and in productivity
- improvement of operation, organization and interpersonal relations

Tangibles:
- increase in commissions by 50 % by the end of ’96
- new infrastructure and EDP; personnel development; productivity up with 45 %
- stabilized and motivating working relations


DE VADERLANDSCHE - H.Q. Antwerp 11/1994 - 01/1996
Manager Distribution Development - Savings-Bank - Retail

- Reorganization of the Savings-Bank; Business Plan.
- Responsible of the increase in the number of branch offices.

Tangibles:
Attraction of 94 new independent bank agents, from which half of them were existing branch offices from other banks.


ASSUBEL - H.Q. Brussels 03/1993 - 10/1994
National Coordinator - Recruitment of Exclusive Agents - Retail

- In charge of developing and organizing the recruitment of 340 Exclusive Agents (1994-1996).
- Assimilation of all life insurance products
- Conception and implementation of new policy Recruitment of Agents

Tangibles:
From February to June 1994: 64 qualified agents engaged.

IPPA BANK - H.Q. Brussels 11/1991 - 02/1993
Network Development Manager - Retail

- Develop the commercial Retail Network to increase impact and effectiveness
- Member of the strategic cell

Tangibles:
- Analysis existing network, evaluation and possible solutions for improved efficiency (volume and profitability).
- Select A+ agencies; screening agencies and office personnel; Local Marketing Plan.

GENERALE BANK - H.Q. Brussels 09/1982 - 10/1991

Responsible Small and Medium Sized Enterprises Segment (Leuven) 90-91
- Planning and implementation of the new small and medium enterprises (S.M.E.) approach
- Organization of the commercial S.M.E. cell
- Management Clients' Portfolios; Money Desk
- Account Manager of about 30 clients

Tangibles:
Marked successes for winning over companies and private customers from competition

Market Manager - National (H.Q. Brussels) 89-90
- Responsible for Micro Segmentation Companies in the Relation Marketing Department
- Participation determination of Strategy for 3 and 5 years.

Tangibles:
Development of a base frame for company niche-policy on basis of life cycle, size and activity sector

Assistant Marketing Advisor - National (H.Q. Brussels) 86-89
- Detect and develop priority market segments in the Strategic Department Companies
- Development policies and action plans for, among others, the following segments:
Large Companies, Starters, Franchising, Associations, ...
- Assistance in restructuring "ASBL Jeunes Entreprises"

Tangibles:
- Successful and well-noted handling of the Starters' Segment
- Creating favorable circumstances for the revival of "Jeunes Entreprises"

Quantitative Researcher - National (H.Q. Brussels) Strategic Department Companies 85-86
- In charge of studying internal and external sources of information and of the databanks,
as well as the study of efficiency per location
- Coordination with other Departments such as Organization and Informatics, Management Control,...

Tangibles:
Fine tuning internal segmentation for audit and commercial purposes; advanced conclusions
for new Informatics Applications.

National Responsible for the G2000 Automatic Counter 84-85
- Draft criteria locations, security regulations, introduce consistent image
- Coordinate launches

Tangibles:
Test concluded with evaluation of the operation of the computer network
This was later taken into account in the new architecture

Banking training in the Generale Bank (2 years) 82-84

HONEYWELL BULL COMPUTERS - H.Q. Brussels 04/1974 – 08/1982

Market Analyst 1982
- In charge of indicative market studies and policy recommendations for computer marketing
(solution selling approach); initiate new strategy
Sales Promoter 78-82
- Responsible for internal and external promotion for small and mid range computers in Belgium
and Luxemburg
Sales Engineer 75-78
- Prospection, sales and management of customers in part of East Flanders, the provinces
of Antwerp and Limburg
Systems Engineer 74-75
- Assistance starting up computer at site, analysis and programming

Full Training in Informatics (EDP/IT) at the Honeywell Bull Training Center 1974



* * *
Further:

Married - 5 children - °26.06 50 - present salary, 5000 Euro + benefits (a.o. car, insurances), can be discussed


* * *
ADDITIONAL INFORMATION

ADDITIONAL TRAINING
- military service as Intelligence Officer – training at General Staff level (10/72 - 12/73) - Candidate Majoor
- complete training in EDP/IT in the Honeywell Bull Training Center in Brussels (04/74-03/75) and on the field:
. hardware : technologies, telecommunication
. software : operating systems, utilities, Cobol, Fortran
. packages : accountancy, wages, production, Financial Model Processor
. other : analysis (méthode Bisad of prof. Warnier), programming, project management, databases.
- Sales Training (Techniques de Vente et Relation Humaines, and, Bourses et Salons) by Erich Krauthammer of the Institute Gustav Käser-Genève (1975)
- "Le marketing bancaire à destination des PME" by prof. Michel Badoc of the European Financial Marketing Institute (EFMI) in Jouy-en-Josas/Paris (06/1988)
- "Strategies for Product Differentiation" by Prof. Ph. Kotler in Antwerp (03/1990)
- "Customer Driven Distribution Systems" by Prof. Stern in the Management Center Europe in Brussels (06/1992)
- further: L.E.A.P. (Leader Education Action Program), P.P.S. (Participative Problem Solving - method General Motors), ...
- Personnel Management (evening courses) - 2000
- Seminar e-HRM - IIR - 2001
- Seminar "Legal Matters of electronic mail" - Price Waterhouse Coopers - 2001

JOBS DURING STUDIES:
- in Belgium: a.o. International Machinery Corporation, Pharmacie Centrale de Belgique
- abroad: "Alte Leipziger Lebensversicherungen" in Frankfurt/Main (A.I.E.S.E.C.)

COURSES GIVEN
- host speaker in the "Starters"-program at the "Instituut voor Management" of Prof. Vlerick: ‘Micro-informatics (PC’s) and decision making’
- CMO-Waasland: "Selecting a computer", and "Commercial and financial problems of a Starter - Business Plan".

MILITAIRY SERVICE
Air Force Commander – Candidate Major (Air Base Kleine Brogel)
Ridder in de Kroonorde, Officier in de Kroonorde.

OTHER ACTIVITIES
- former member of Jaycees Belgium (Junior Citizens), section Waasland: vice-president, member of several working committees, co-initiator and responsible for the financial matters of the project ‘ LP - The fairy-tales of Queen Fabiola’ (golden and platinum disk), for the needy children in Belgium;
received in audience by Their Majesties King Baudouin and Queen Fabiola at the Palace in Laeken
- former member of the board of the Alumni Junior Management/Executive MBA at the Institute of Management of Prof. Vlerick;
- former member and member of the board of the «Circle of Active Reserve-Officers » (Kleine Brogel);
- various interventions on « The problems in the selection and introduction of EDP/IT in SME»: management, importance of information, sense and nonsense of the computer, how it works, application software, the market, the selection process, how to negotiate, how to finance, legal and contractual aspects, safety, … »

PRACTICAL EXPERIENCE ON COMPUTERS
- complete training on Informatics (EDP/IT) at the Training Center of Honeywell Bull in Brussels (04/74-03/75) and on the field (cfr. supra)
- training and use of IT within Honeywell Bull and other companies
- professional career within Honeywell Bull
- practical experience on PC: DOS, Windows, Office, Internet, e-mail, Excell, LotusNotes, …

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