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Operational and Revenue Manager Hospitality

Work Experience

2013-Current Management Consultancy Amsterdam
Owner
Management Consultancy specializes in setting up hotels and organizations and while doing this, implements a strong and customized revenue management culture. This includes, amongst other, creating job descriptions, writing policies and procedures, writing pre-opening critical paths, setting out strategies – all keeping the revenue/distribution streams in check and implemented within the organization.

Some Examples Current & Past Assignments
• Artyzen Hotels & Resorts
Complete set-up of organization, departments, job descriptions, organizational structure, policies and procedures, writing Sales & Marketing plans, setting-up revenue management strategies
• Paramount Hotels & Resorts
Complete set-up of organization, Design Guidelines, word bank, job descriptions, organizational structure, policies and procedures
• European Hotels Private Collection
Re-organization of the reservations, revenue and meeting & events department
• Conservatorium Hotel Amsterdam –
Complete set-up of organization, departments, job descriptions, organizational structure, policies and procedures, writing Sales & Marketing plans, setting-up revenue management strategies

Previous Experience (contracted)
2009-2010 Bryant Park Hotel New York
Director of Revenue Management and Reservations
• Re-organization Reservations Department, 12 FTE
• Responsible for overall room revenue budget, revenue en reservations department
• Creating solid forecasts to direct business into specific market segments
• Write and implement operational policies and procedures
• Create strategy for different distribution channels
• Create accurate pricing strategy
•
2006-2009 Grand Hospitality New York
Revenue Manager / Reservations & Guest Services manager
• Responsible for setting the budget and create strategy to obtain the budget
• Managing Revenue, Reservations and Guest Services team (25 FTE)
• Restructuring revenue and reservations team

2003 -2006 Intercontinental The Barclay New York
Duty Manager / Assistant Reservations Manager / Revenue Analyst
• Managing entire hotel operation and front desk (21 FTE)
• Managing night staff, end responsibility during the night (687 rooms)
• Handling all guest complaints and resolve them to guest satisfaction

Education

• Bachelor Degree - International Hospitality Management Leeuwarden (1999-2003)
• Cornell University New York– Revenue Management modules (2009)
• Starwood Revenue Management Academy (2008-2009)
• Multiple management courses e.g. “Service Excellence”, “Train the Trainer”, “Union Management”, “Service Recovery” etc.
• BHV Certified

Skills

Keywords for me would be organizational, creative and operational jack of all trades – I have a true passion for setting up and re-organizing organizations/office management; I am very orderly, can see the bigger picture, am aware of the financial impact on procedures and can adjust these procedures where necessary to benefit the organization both operational as financial.

Languages

Dutch native
English fluent

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