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Interim manager

Work Experience

- Change manager: support and coaching of management teams and ceo’s in a culture change program, targeted to improve results by a better focus on customers and sales efficiency. Coaching of project managers. Contributions to further development of the program, implementation and tools.
- Chief Commercial Officer: Responsible for a team of 75 FTE (including five managers). Successful implementation of projects and changes aimed at a more professional management team, business planning, efficiency and focus on sales. Interim CEO while CEO was on a four month sabbatical.
- Sr. Project manager, project management and multi cultural cooperation: realisation of International Cash Management. Development of a service level agreement (internal marketing, ICT and training). On an international level presidency of project group for development of and agreement on service levels and added value for customers. The multi bank service level is operational.
- Vice president Correspondent Banking: responsible for negotiating cross border payment services (selling and buying). Customers were regional and global banks in the USA, Canada, United Kingdom, Ireland and South Africa. Also responsible for Japan, Australia, New Zealand and Scandinavia. Results: important new customers (Japan and USA), customer retention, quality improvement and cost savings.
- Sr. manager Marketing Communication: chief editor of two customer magazines (millions of copies). Responsible for marketing communication (advertising, commercials, brochures, direct marketing etc.) for financial products. Responsible for development and realisation of new brochure line as part of new house style.
- Product manager Marketing: development and maintenance of i.e. edi (electronic data interchange), direct service applications, documentary credits, payments including cheques, foreign currency and electronic transfers.
Member of task force with the assignment to reduce costs of cross border fund transfers with one third. Results: introduction of a cheaper alternative offered through electronic banking.
- Interim manager: several assignments i.e. setup of credit control for retail and wholesale and manager retail. In the last position as manager retail responsible for developing a marketing plan and a personal plan (training, hiring and firing), also contributed to the overall strategic plan.
- Product manager:(sub)project manager, responsible for the development and introduction of new financial products, including tools for the sales force. Responsible for marketing communication of the product line and involved in Direct Marketing, List management and ICT and insourcing.
Account executive Responsible for contacts with advertising agencies, printing offices and a number of divisions within the organisation. Contributed to introduction of a new distribution channel.

Education

Mediation, The Lime Tree
Program for Executive Development (½ EMBA, Institute for Management Development, Lausanne)
NIMA C (marketing, positioned at MBA level), SRM
Business administration, Erasmus University/Open University (3 years)
HEAO CE (Bachelor), Fontys Hogeschool Eindhoven
Art teacher, Tehatex, Möllerinstituut, Tilburg (1 year)
Athenaeum A, Lyceum Augustinianum, Eindhoven
Training Network CEO’s V, Nyenrode Institute
Result oriented management and coaching skills, A&D Consult
Project management, Kern Konsult
Several banking courses, NIBE
Dealing with export transactions, Fenedex
Business and Institution finance
Commercial and didactic skills, Bureau Zuidema
Several courses i.e. Banking Services, International Relationship Management, Management Practice, Rabobank
Middle Management, ISW

Skills

Problem analysis, empathy, teamwork, inspiring manager, coach, energetic, enthusiast, communication skills, customer oriented, result oriented, inquisitive mind.

Languages

Dutch and English: excellent level
French
German

Other

- Good at bringing structure, initiate processes and procedures, shape and facilitate (not being process oriented!);
- Mediatior, good at creating support, involvement, trust;
- Listening skills, picking up signals, empathy, coaching;
- Driven, tenacious, result oriented;
- Analysis of situations, figures and decision making based on analysis;
- Project management;
- A keen eye for new directions. Consequent and tenacious in implementing new initiatives, even when based on headlines;
- As for the role of director, relevant results are, implementation of policy planning (based on INK model), writing and facilitating strategic plan with both managers and board, sharp initiatives in the mortgage market with proven success. Qualities portrayed are in the field of judgement, process monitoring and conceptual skills to bring matters to a higher level.

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