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Business Consultant / Project Manager

Work Experience

In the past years, I have obtained experience in scanning organizations using ‘good practices’ in the fields of performance measurement, logistics, and process management. I have also been involved in change programs in which I have worked as project manager, business consultant, or been responsible for the project support (PMO).
I can interpret complex issues fast and have a positive attitude that is aimed at identifying solutions and seizing opportunities. Furthermore, I am social and use this ability to be a good team player.

Management Consultancy (NL)
February 2009 – Present
Business Process Management Consultant
Consultancy activities aimed at process improvement programs. Defining and analyzing the present situation constitute a large part of these activities, in order to get to improvement proposals that will lead the organization to its desired situation. Through application of a clear and proven approach we increase the effectiveness and efficiency of organizations in attaining its objectives.

Client: Teleplan Communications - Telecom (NL)
August 2009 - Present
Business Consultant & Project Manager
In the SWAP project I have been responsible on behalf of KPN Telecom for analysis, design, and implementation of the return processes for hardware at end-customer locations. I have mapped the processes and, in close cooperation with various organizational departments, developed and implemented the process of conditional swapping of defect products at customer locations. I have been involved in this project from initiation up to go-live and subsequent optimization through further improvement initiatives.

Client: Drake & Farrell – Logistics Service Provider (NL)
May 2009 – July 2009
Process Consultant
The client processes the return flow of products for KPN Telecom. In this assignment I have analyzed the current processes and implemented improvements. Besides changes in IT and procedures, I have improved the management reports and made a proposal for forecasting the return flows of products.

Internal Assignment: Development ‘Best Practices in Process Improvements’ (BPPI) methodology
BPPI is a carefully grouped collection of methods, techniques, concepts, and frameworks that are common in organizational science and practice. No single method or technique is suited to take on all possible problems in organizations, Application of for example Business Process Improvement, Lean/SixSigma, Just-In-Time, Activity Based Costing, or Theory of Constraints depends on the circumstances. BPPI signals in which situation a concept is feasible and at which point in the process it should be applied. This results in a practical methodology that can be applied in every situation.

Internal Assignment: Assessment Software Tools in the fields of Business Process Improvement and Enterprise Architecture
Corporate Modeler, ARIS, Mega, etc. These are all tools in the fields of Business Process Improvement and Enterprise Architecture. In the tool assessment I evaluate the tools based on several criteria in order to identify the most feasible tools for specific desired purposes.

Employer: Atos Consulting – Management Consultancy (NL)
October 2008 – November 2008
Business Consultant
Consultancy activities aimed at improvement of the primary operation of organizations in the ‘consumer & industrial markets’.

Client: British Telecom – Telecom (UK)
October 2008 – November 2008
Project Management Office
Development and maintenance of the Project Management Office (PMO) for global cost reduction program. The program comprised a wide range of initiatives and projects in multiple regions.
For the EMEA region I have taken care of the project management. In this role I was responsible for the weekly regional planning and reporting, the controls and communication, document management, and administrative tasks.

Client: Rijksdienst Wegverkeer (RDW) – The Dutch Governmental Agency for Road Traffic – Government (NL)
October 2008
Project Management Approach
Bidding program for the tender of the SAP SRM implementation
I have described the vision and approach of Atos Consulting on Project Management and explained what this would mean specifically for the implementation of the SAP SRM module at RDW.

Employer: Heineken N.V. – Food Industry (NL)
August 2007 – April 2008
Graduate Student at the department Corporate Distribution & Logistics (CDL)
Global internal benchmark study with the goal to identify so-called ‘good practices’ that can improve the process of primary distribution at Heineken.
In light of the new Knowledge Management approach I have developed a questionnaire to map the logistical processes, performance, and used ‘practices’ of the primary distribution process. I have used the SCOR model as a framework for reference. Furthermore, I have facilitated the roll-out of the questionnaire and kept in contact with all respondents in order to make sure everything is clear and the questionnaire remained under their attention. As a next step, I have verified and analyzed the returned questionnaires. By means of statistical analyses I have attempted to identify so-called ‘good practices’ based on significant correlation with good performance. I have adjusted the performance measures for external factors of influence (e.g. differences in wage costs per hour, average number of kilometers per drop, etc.)

Employer: Dawn Foods Europe – Food Industry (NL)
March 2007 – May 2007
Process quality-improvement assignment for the Master Elective ‘Business Process Excellence’.
Description
In a team with three colleague students we have applied the Total Productive Maintenance methodology to identify the ‘waste’ that is formed during the process and the causes leading to this ‘waste’.
Our team has designed measurement lists to identify the locations where a lot of ‘waste’ is caused. Next to that, we have undertaken an experiment to evaluate the objectivity in the process of the ‘spotters’. The ‘spotters’ where given one minute to identify the muffins they would normally judge to be waste out of a group of 250 muffins. On the basis of this investigation Dawn Foods has, among other things, evaluated the cost / quality balance that it wants to maintain.

Education

Present: CPIM (Certified in Production & Inventory Mgt) Education - APICS

2009: Implementation Training Lombardi BPMS – YouGet

2009: Fundamentals of Business Process Management –

2009: Training BPM/EA tools BWISE, MEGA, CM, ARIS -

2006 - 2008: Rotterdam School of Management (Erasmus University)
MSc in Business Administration – Master Supply Chain
Management

2002 - 2007: Rotterdam School of Management (Erasmus University)
BSc in International Business Administration

1995 - 2002: Christian Comprehensive School ‘De Goudse Waarden’
Secondary Education providing access to undergraduate studies

Skills

Enthousiasm & Flexibility
Analytical and solution-oriented way of thinking
Structured approach and systematic way of working
Project Management Support, Prince2
TPM, ToC, Lean/Six Sigma, BPPI

Languages

Nederlands: Mother Tongue
English: Fluent
Spanish: Moderate/Good
German: Moderate

Other

METHODS & TECHNIQUES:
Zachman, Catalyst, Archimate, Project Management Support, Prince2, Workflow Modeling, BPMN, TPM, ToC, Lean/Six Sigma, SCOR, eTOM, BPPI, Data collection & analysis, Statistical Analysis, Benchmark techniques, Basel II

SOFTWARE:
SPSS, Arena 9.0 (Simulation Software), Casewise Corporate Modeler, ARIS Toolset, MAVIM, MEGA Suite, iGrafx, Lombardi Teamworks, Engage!

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