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interimmanager, changemanager

Work Experience

Experience
1996 – ongoing (1-2 days p/w) Coach/Moderator/Assessor
Organize and run vision and strategy setting meetings for (starting) companies and departments.
Design, develop and run programs and workshops to induce behavioral change in individuals and groups.
Develop, organize and run individual assessment centers.
Individual coaching for managers and professionals in both for profit and not for profit organizations.

May 2001 – June 2002 (2-3 days p/w) Shadow manager/Coach
Shadow manager/coach to the technical- and general manager involved in the strategic development of a new CRM application. Developed a new market/customer approach for the product. Coaching on necessary knowledge, competencies and abilities needed for this new approach. Designed a review and reward system fitting the new approach.
Organized and moderated multiple strategic meetings to arrive at a shared vision of this approach and to define product spec’s.

June/July 2001 (1 day p/w) Mediator
Mediating a works conflict for an Arts school. Developed basic concepts that where used as a basis for further talks between parties involved. Resulting in effective cooperation between parties.

January 2001 – may 2001 (4 days p/w) Senior Management Consultant/Moderator
Realization of a strategic change program for the Open Universiteit Nederland. Program management for two workgroups, moderating Metaplan® meeting to determine the content, shape and implementation of the desired changes.

July 2000 – January 2001 (4 days p/w) Senior Management Consultant/Coach
Design, shape and implement countrywide contract management during the commercialization of a branch of the former employment office.
Design and run various workshops, simulations and training events for colleague consultants. Gathered data on the need for more flexible work/compensation conditions. Designed a practical way of implementing the flexible work/compensation plan.
Coaching of in and external colleagues. Designed and executed multiple Metaplan® workshops to deal with strategic and operational planning, problem-analysis and -solving.

1998 – July 2000 (4 days p/w) Senior Management Consultant/Coach
Prepared, started and implemented a major cultural change program as a precursor for a major reorganization for one of the largest Dutch Telecommunications company.
Designed and executed multiple specific events to support the implementation of this cultural change program. Managed several projects aimed to help shape the desired culture. Acted as HRM manager during the design of one of the new units, designing and implementing job descriptions, competence profiles and compensation/benefits levels. Matching present employees to these functions, managed the application process for available vacancies. Coaching and counseling of 50 employees who could not fit into the job structure of the new unit, managed the process of finding them another job within the company.

Designed and moderated teambuilding activities for the various management teams and units. Prepared and moderated multiple policy and strategy setting meetings (woods meetings).

Coaching of managers and employees as individuals or in teams to achieve better individual or group affectivity.

Designed and executed a service improvement project for customer complaints. Working with all involved organizations created a temporary call center to relieve pressure from the existing organization. Arranged for temporary personnel and staff, training and coaching making this organization operational within four weeks. Discontinued the temporary call center after 6 months, anchoring the improvements in the existing line organization.

Coaching an implementation team. Enabling them to implement a new hard- and software tool in such a way that both engineers and managers working with it gain maximum benefits from it. Designed various workshops and training events for the implementation team, management and engineers.

1997 – 1998 (4 days p/w) Senior program manager
Restarting a nearly failed new services introduction for the board of directors to the largest Dutch telecommunications company sales and marketing group. Trouble shooting, work- & process analysis, redesign and re-energizing of organizations/people involved. Setting up Service Level Agreements between all parties involved in the process, negotiating content and signing of SLA’s. Coaching individuals and organizations on how to effectively cope with these changes. This company is making a cultural shift from selling product to providing services and managing customer satisfaction. Together with this cultural shift, it is facing competition for the first time.

1996 – 1997 (4 days p/w) Interim HRM Manager
Design and implementation of job and reward structures for a joint venture of two telecom companies whom, together, will compete with the largest Dutch telecom provider.
During the integration responsible for negotiating and solving labor conflicts. Coaching, training and managing operational HRM officers. Design and implementation of compensation and benefits program. Consulting to, and support of, directors and staff regarding HRM related issues.

1995 - 1996 (5 days p/w) Senior Organization Consultant
Designing, describing and implementing a new organization for the operations organization for the Mobile Network Services of the largest Dutch telecommunication company.
Setting up and (managing of) the execution of the implementation plan consisting of the design to be implemented, impact/risk/environmental analysis, soll/ist analysis as well as all aspects of communication, relocation, Human Resources Management planning (including the generation of job descriptions and the (re)placement of employees), company resource planning, training and education planning and responsibility matrix. Executing project management for multiple consultancy assignments. Managing the project team in which team members originate from various organizations and have diverging skills, knowledge and experience levels. Coaching of individual project team members.

Designed and implemented a company wide written customer reaction treatment procedure on request of the general manager for the largest Dutch telecommunication company.
Designed and implemented a company wide escalation and communication procedure in case of disturbances in their mobile communications networks, for the same company.

Coaching and training of (junior) consultants for both own company and client organizations during organization analysis, change management and implementation assignments.
Developing and implementing a standard implementation approach and a consultancy skills training.

1994 – 1995 Moderator
Moderated an interactive system design project for an information system on request of the Home Office.

1993 - 1994 Business Consultant
Reporting to the general manager responsible for business process re-engineering activities for the Nijmegen site.
Re-engineering the pipeline management in order to improve level of fill, implementing the improvements.

1992-1993 Ad interim Property Management & Services Manager
Designed a reorganization in order to reduce both headcount and cost.
Successful, with minimal impact on the service level of the department, implemented this reorganization.
Designed and implemented a works conditions policy for the Nijmegen site.
Special consultant to the Organization Development Committee of the Workscounsil.

1987-1992 Organization Development Consultant
Working from the central Human Resources and Organization group specialized in optimizing organizational, business and social processes in organizations in Galway (Ireland), Ayr (Scotland), Kaufbeuren (Germany) and Nijmegen (The Netherlands).

Development and implementation of the People Development Program, using the assessment center methodology both on the job and in assessment centers to establish the presence and/or development of effective behavior.
Organizing Increasing Organization Effectiveness workshops.
Implementation and development of the High Performance Work center concept (self managing task groups) for the Repair center Organization.

1984-1987 Test System Support Manager
Responsible for repair and maintenance of all hard- and software used in the processes of the repair organization.

1981-1984 Marine Equipment Manager
Responsible for all engineers and equipment used in survey projects worldwide.

1980-1981 Electronics Engineer
Responsible for maintaining and operating of electronic positioning equipment on- and offshore in the Canadian Arctic and the North Sea.

1979-1980 NCO Communications
Royal Dutch Army, Employed as scientific specialist in the development and testing of experimental systems and ammunitions.

1977-1979 Electronics Engineer
Employed by various companies during a practical year;
· Fugro B.V., Leidschendam, Development of analog and digital measuring equipment.
· Royal Dutch Airforce, Gilze Rijen, Maintenance and repair of aircraft electronics.
· Kibbutz Metzer, Israël, Maintenance and repair of electrical and electronic equipment of a plastic factory.

Education

The professional as coach – De Baak, Noordwijk
Post academic management course " Non-rational and dysfunctional processes in organizations" - Erasmus University, Rotterdam
H.B.O. Electronics and Telecommunications Engineering (equivalent to B.Sc.)
M.B.O. Electronics and Telecommunications Engineering
L.B.O. Mechanical and Electric Engineering
Member of Platform Professional Coaching De Baak
Member of the Dutch Order of Professional Coaches (NOBCO)
Certified user of Core Qualities and Enneagram instruments of Human-
Certified People Development Program Assessor, Profiler en Moderator – Digital Equipment
Certified METAPLAN® moderator (Structured way of running meetings/problem solving
Certified user of Jossey Bass Pfeiffer instruments
Certified user of the Creative Projects instruments – Bike MediaLab.
Certified user of Core Qualities and the Core Quadrant instruments – Bike MediaLab.
Certified trainer/counselor/coach – Digital Equipment
Development of Change Resources
Consulting Skills
Positive power and influencing skills
Action Centered Leadership
Authority Leadership and Organization
Administrative Organization Skills
People Management
People Development
Financial Management
Business Planning
Problem Solving & Decision Making
Analytical Trouble Shooting
Project Management

Skills

Culture, attitude and behavioral change, People-. HRM, Change-, Project- and Operations man-agement. Management of teams, departments, organizations and projects. Coaching, assess-ment, Product development and implementation, design and run interactive workshops and train-ing.
Analytic, customer-, people- and problem oriented towards effective solutions.
Creative and active working towards the not so obvious, combining knowledge from different fields, develop a shared vision. All-round, people oriented, lateral thinker.
Creating lasting change that is anchored within the organization.

Languages

Dutch : Fluent both spoken and written
English : Fluent both spoken and written
German : Good spoken, basic written
Portuguese: Basic both spoken and written

Other

Member of Platform Professional Coaching De Baak
Member of the Dutch Order of Professional Coaches (NOBCO)
Certified user of Core Qualities and Enneagram instruments of Human-
Certified People Development Program Assessor, Profiler en Moderator – Digital Equipment
Certified METAPLAN® moderator (Structured way of running meetings/problem solving
Certified user of Jossey Bass Pfeiffer instruments
Certified user of the Creative Projects instruments – Bike MediaLab.
Certified user of Core Qualities and the Core Quadrant instruments – Bike MediaLab.
Certified trainer/counselor/coach – Digital Equipment

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