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Programme Manager

Work Experience

Professional Experience

Feb 2001 to July 2001 Genie Internet, Kingston-Upon-Thames
Position: Senior Project Manager
Responsible for the programme management of major change and integration project within Genie Mobile Internet, which involved outsourcing the Genie ISP services to BT Internet to enable Genie to offer low cost Internet access and broadband (DSL) access to the Genie Portal, this involved:
· The integration of the Genie and BT Internet infrastructure for ISP services.
· Updating the Genie website registration process to include a splash screen to introduce the new BT Internet ISP service.
· The development of knowledge base and FAQ for the new ISP service using Siebel eCRM.
· Moving the dial-up services for accessing the ISP services from Genie to BT Internet.
· Development of online product marketing advertisements and updating the current product information on the Genie CD.
· The migration of the Genie ISP customer billing accounts into Geneva.
· Updating outlook with both BT Internet and Genie account information, using the BT Internet dialup number.
· Updating the Genie Firewall to allow BT Internet access to Genie Mail servers.
· Defining how the Genie Helpdesk at the Alness Call Centre and BT Internet Helpdesk at Leeds Call Centre would operate the new BT Internet ISP service.
· End to End testing of the new ISP service for the Genie and BT Internet infrastructure.

July 2000 to Jan 2001 BT Syncordia Solutions, Ipswich
Position: Programme Manager
Responsible for the delivery of the BTSS business transformation project which involved total enterprise application integration (EAI), using prince 2 and matrix management to manage the project teams involved the re-engineering of the BTSS infrastructure and the development of central data warehouse (BFG). The automation of the business processes using Siebel eCRM, the migration of customer information from the legacy systems to the data warehouse. Migrating the billing information from the Gloss financial and Oracle financial applications into the Geneva billing application. This involved a high degree of system integration with the data warehouse using XML. Integration testing of the BTSS infrastructure for Billing applications, web applications and the data centres.

Value of Projects: £5.5m No. of People Managed: 18

Jan 2000 to July 2000 Logica UK Limited
Position: European Programme Manager
Responsible for producing and delivering the strategy for the Genie Mobile Internet (GMI) Portal start-up across Europe, this included the development of WebPages using Java, HTML and Broadvision One-To-One Commerce to develop multilingual web content. Using prince 2 and matrix management to manage project teams.

The implementation of the Geneva billing application, which was selected to handle mobile phone bills for both post and pre-paid mobile phones, The Geneva billing application interfaced directly with the BT Cellnet wholesale rating system ABS, which produces files containing CDR’s (call records) into event files as defined in Geneva, the Rating Engine subsequently loads these event files into Geneva for processing. The End to End testing of the Genie Portal applications by a dedicated testing team using Win Runner and Load Runner.

The project is for a new International WAP, GSM, GPRS and ISP start-up being launched by Genie Mobile Internet in Partnership with BT European ISP and Telecom Partners, which involved integration of the UK, Netherlands, French, Spanish, Italian and German portals.

Value of Projects: £7.5m No. of People Managed: 22

Professional Experience Continued

Oct 1998 to Dec 1999 World Telecom Plc, Fulham, London
Position: Programme Manager
Responsible for defining and delivering the business change strategy for automating sales activities, this defined the requirements for re-engineering of the e-business architecture that provided scalability and portability to allow the integration of the current products and the introduction of new products within the World Telecom. Also responsible for defining how business processes would be re-engineered to automate the customer relationship processes (eCRM) in the call centre business units i.e. call centre agents, customer services, fulfilment, sales, and marketing.

The operational phases of the project which were:
· Defining the requirements for the new e-business architecture for the business units within World Telecom, this involved the re-design of the current IT architecture and customer relationship business processes within the key business areas.
· The relocation of the call centre and infrastructure to a new building.
· The implementation of the calculus solutions Opera CCB package, which was selected to handle both post and pre-paid calling cards and partner programmes.
· The integration of Sun Accounts into the Calculus Opera Telco billing package.
· The migration of 550,000 customer accounts from the Cable and Wireless mainframe and 36,000 American Express customers into customer management data warehouse
· Defining the marketing strategy for the target business areas for the direct marketing mail shots for new global calling cards. Preparation of direct marketing materials.
· Managing the development and implementation the three tier client server e-commerce customer management system with CTI and IVR interfaces and integrating this with Siebel, eCRM, using NT 4.0, Broadvision, IIS, Sequel Server 7.0, ASP, XML, HTML and Java.
· Integration testing of the new infrastructure and user acceptance of the call centre application using Win Runner.
· The development of the interactive web pages, there were two e-business streams on the website:
1. Business to Consumer: Customers would be able to order the Cable and Wireless Global Calling Card via the World Telecom GCS web site.
2. Business to Business: World Telecom resellers could order GCS calling cards directly from the World Telecom extranet site.

Value of Projects: £15m No. of People Managed: 35

Sep 1997 to Oct 1998 BBC White Ladies Road, Bristol
Position: Senior Project Manager
Developed and managed the year 2000 compliance project for the BBC regional offices from Birmingham to the Channel Islands, using prince 2 and matrix management to manage project teams. This involved an audit of all broadcast systems, applications, and software used the BBC local radio stations and TV centres from Birmingham to the channel islands.

Value of Project: £11m No. of People Managed: 40

May 1997 to Sep 1997 I.S. Integration, Preston (Associate consultant)
Position: Programme Manager
Responsible for developing the programme management framework based on the prince 2 methodology at United Utilities at Warrington that defined the how United Utilities managed the supply of IT services from Vertex Data Sciences Limited (Vertex). The programme management framework defined and set-up the control procedures for the management all future work outsourced to facilities management company. This involved the following functional areas:
· The mechanisms by which approval was given for Vertex to start new major development programmes that would encompassed a number of major projects.
· The establishment of contractual relationship between United Utilities and Vertex.
· The implementation of Prince 2 and the CCTA programme management methodologies within Vertex to control the development programmes.
· Setting up the controls for monitoring and controlling the capital expenditure on the budgets for new applications, these ranged from 3 million to 50 million.
· The development of SLA principles that would be used to control service level agreements between Vertex and United Utilities.

Value of Project: £1.5m No of People Managed: 5

Professional Experience Continued

Jun 1996 to April 1997 Ernst & Young Management Consultants, Dublin, Ireland (Associate consultant)
Position: Senior Project Manager
Responsible for managing projects on client sites on the following projects:
Managed the development a change project for the automation of product and sales for the publishers HarperCollins in Glasgow. This involved the integration the current product and customer information from the existing Legacy Systems into an Oracle database used by the HarperCollins web site. This involved defining how the existing Legacy Systems managed the product and customer information. The Project had to produce the following information:
· A logical and physical design for all of the applications used to produce product and customer information.
· To review the business process’s being used within these applications to produce product and customer information.
· Produce a definition of requirements and the technical systems options for new Intranet application for product and customer that would be available to HarperCollins sites in the UK, Ireland, U.S.A., South Africa and Australia.
· Development and delivery of testing strategy for end to end testing of the website and supporting applications.
· The development of Web interfaces for three business streams on the website:
1 Business to Consumer: Customers would be able to search the book catalogue and purchase books via the secure transactional processing on the HarperCollins Internet site.
2 Business to Business: Bookshops would be able to purchase books or place orders directly from the HarperCollins extranet site.
3. HarperCollins sites in UK, Ireland, U.S.A., South Africa and Australia could access all product and customer data via the HarperCollins intranet.

Value of Project: £1.5m No of People Managed: 5

Produced a strategy on management reporting that defined how the current management reports application at EBS Bank in Dublin and business processed could be improved by migrating from current legacy reporting applications to a company wide Intranet reporting application. This involved reviewing the current business procedures used to produce the management reports, to establish where improvements can be made. To examine, and report upon the information currently reported upon for an organisation of type/size. This involved identifying and defining the current data collections and assessing the current technology. This included assessing the current IS facilities and to conducting review of current information technology including Lan, Wan, Client
Server, the Millennium General Ledger and MVS mainframe applications that were developed in house. The deliverables for the review were:
· To produce a process model of reporting activity, including source information to determine the cycle time of report preparation and consideration, the non-value added activity in the reporting function, and the cost of reporting.
· To produce an overall management reporting strategy that detailed the business process objectives, identifying the critical success factors, performance measures, performance targets and recommendations for re-design of key areas of the technology architecture.
· The review findings were that as none of systems were integrated and all of the information for the management reports were downloaded into excel spreadsheets and then manually updated.
· The reports recommendations were to automate the management reports by developing an intranet management reporting application and an EIS tool to produce management reports rather the using an excel spreadsheet. Also to extend to the data warehousing scope to cover all aspects of EBS business.

Value of Project: £2.2m No of People Managed: 8

Jun 1995 to May 1996 Barclays Bank, Poole, Dorset. (Associate consultant)
Position: Programme Manager
Responsible the management of a major business change re-engineering programme within Barclays Bank, using prince and matrix management to manage the project teams. This involved assessments, evaluating core business and the future business direction. Responsible for the technical aspects, surveys, training, reporting and analysis of this transition and change management project

Value of Project: £25m No of People Managed: 120

Professional Experience Continued

Jan 1995 to May 1995 Computer Science Corporation Europe, Brussels. (Associate consultant)
Position: Project Manager
Developed and managed the business change strategy for Levi Strauss Europe, this involved the implementation of a human resources system. This involved identifying the interfaces to the existing human resources systems. Also to identifying any changes that would be needed to human resources organisational infrastructure and IT systems to allow the new human resources system to be integrated into the head office of Levi Strauss Europe and into the manufacturing sites throughout Europe.

Provision of project management related consultancy relating to the rollout of the new human resources systems into 20 sites across Europe.

Value of Project: £2.2m No of People Managed: 10

June 1994 to Dec 1994 Abbey National Treasury Services, Baker St, London
Position: Project Manager
Developed and managed the Bank of England Financial Reporting Project this involved defining the business requirements for the financial reporting and analysis application. The financial reports were downloaded from the International Banking Systems (IBS) running on an IBM mainframe and then migrated into Sybase to enable the financial data to be analysed and the regulatory reports produced.

Value of Project: £3.5m No of People Managed: 18

Sep 1993 to June 1994 Mercury Communications, Billing and Consumer Division, Bletchley.
Position: Programme Manager
Managed a business change project for design, development and integration of the Dataview Telcoms Billing Project into the production site at Bletchley, using prince to control the projects development life cycle. The project involved the re-engineering of MVS CICS billing application purchased from Bell Sygma in Canada, and converting it for use in the English market. This also involved the redesign of the Oracle 7.1 client server front end that produced automated electronic bills for customers.

Value of Project: £25m No of People Managed: 135

June 1992 to Aug 1993 Computer Science Corporation, Farwaniya, Kuwait
Position: Telecommunications Project Manager
Co-ordinated and managed of the development of the new Police/Emergency services call centre for car accident and incident logging for the Ministry of the Interior in Kuwait. The call centre had CTI interfaces into the Nortel Meridian PBX. This also involved upgrading of the mobile telcoms network in Kuwait to replace Nortel base stations damaged or destroyed in the Gulf War.

Value of Project: £3.8m No of People Managed: 8

May 1989 to May 1992 AMEC Design & Management Ltd, Southampton, Hants
Position: Information Systems Manager
Responsible for setting up new Information Systems department of 35 people, with responsibility for operations, development, hardware, network’s and systems.

Annual Budget: £1.5m No of People Managed: 35

May 1987 to Apr 1989 SD Sicon, Camberley, Surrey
Position: Project Manager
Responsible for managing projects on client sites. on the following projects:
· Materials handling application for a BNFL piping project at Elstree Computers Limited, Borehamwood, Herts.
· The specification, design and development of an Oracle 6.0 management information system (MIS) for the Artificial Intelligence Project at the Admiralty Research Establishment, Portsdown.

Value of Project: £8m No of People Managed: 12

Professional Experience Continued

May 1985 to Apr 1987 Independent Broadcasting Authority, Crawley, Hants
Position: Project Manager
Responsibility for the management of the develop phases of the Direct Broadcasting Satellite Project, this later became part of the B Sky B Satellite programme.

Value of Project: £8m No of People Managed: 14

Jun 1978 - Apr 1985 Marconi Defence Systems, Stanmore, Middx.
Position: Team Leader
Involved in leading a project team in the design and development of the Lsat Satellite, Scott ship to Satellite communications and the European communications Satellite.

Jan 1976 - Jun 1978 Racal - Decca Defence systems, Hersham, Middx.
Position: Project Engineer
Responsible for co-ordinating the manufacture/assembly of marine radar systems.

Sep 1972 - Dec 1976 Westland Helicopters, Weston-Super-Mare, Avon
Position: Project Engineer
Responsible for co-ordinating the refurbishment of helicopters at Western-Super-Mare.

Education

1969 - 1972 South Shields Marine & Technical College, South Shields, Tyne & Wear
June 1972. Higher National Diploma Electrical Engineering (HND)

1996 to Present Open University, Milton Keynes.
Master of Business Administration

Skills

programme managemnet, change management, business process re-engineering, banking, e-banks, e-commerce, telecoms, strategy, mobile commerce, portals, isp, wap, 3g, e-crm, e-business, user self help websites, knowledge bases and e-service.

Languages

English

Other

Memberships : Associate Member of the Institute of Management Consultants

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