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Technical Account Manager - Program/Project Manager

Work Experience

March 2003 – Present Managing Consultant – Consulting - IT Services:
Current project and responsibilities:
· “Managing Consultant” for Netstart Nederland B.V.: UWV account, Public Sector
· Business Development and Technical Project Lead for IP address management (using Network Engagement Methodology).
Core strengths include:
· Technical Project/Program Management & Business Development
· Professional People Management
· Enterprise Management Consulting
· Project Management and Consulting in areas of Network Operating Systems & PC Server solutions

1999 – February 2003 People & Business Management – Lucent Technologies
Responsibilities:
· Senior Manager, Services Solutions Support for the Benelux & Nordics region.
· Managing Consultant, responsible for Services business management and development for Internet Services Providers and the Enterprise market in the area of Networking.

Achievements:
· Created the team, hiring and motivating 4 Bid Managers.
· FY-02, successful bidding activity with a Win Rate of 43% in volume.
· Acting Director, responsible for 7 “Senior Managers, Services Solutions Support”.
· Opportunity Qualification and Risks assessment prior to answering complex Services tenders
· Streamlined and designed organisational business processes (Business Case process, Internal processes for supporting Global Business Partners Organisation…)
· Overall Program Management & Business Development for the Mannesmann-ipulsys account. Farming the account over 15 months.
· Provided hierarchical and functional HR management for teams of 9 to 18 Network Systems and Security consultants.

1999 Enterprise Management Consultant - International Network Services
Responsibilities:
· Provided Enterprise Management Consulting for Internet Services Providers and the Dutch Enterprise market.

Achievements:
· Assessed and designed the Enterprise Management Architecture for chello Broadband.
· Represented chello Broadband in Vendor selection phase.
· Assessed and designed the Enterprise Management Architecture of ipulsys, then took the lead of the overall Program.

1997 – 1999 Network Management Escalation Engineer - 3Com
Responsibilities:
· Acting as 2nd level Escalation Engineer, troubleshooting cases escalated by field engineers from various European countries.

Achievements:
· Troubleshooting of several Network Management issues during two years.
· Taught SNMP/RMON concepts to first line new hired.
· Represented Europe in weekly Worldwide Escalation conference calls with Network Management divisions.

1990 – 1997 Presales Support, IT Consultant, Project Manager – Allium
Responsibilities:
· Providing 2nd line Presales support focusing on major accounts.
· Providing PM and Professional Services on Local Area Networks, PC Servers Hardware, Network Operating systems, and relevant Network Management platforms.

Achievements:
· Managed several bids and responses to Invitation To Tender on “Network Operating Systems”, ”Network Management Systems”, and was responsible for Business Development.
· Presented various technical IT vendor exhibitions (HP Masters: OpenView/NT, IBM Software Expo: Tivoli Netfinity Server, INTEROP: Managewise, various Microsoft & Compaq Road Shows - France nationwide).
· Project managed combined Vendor Presales team activities - Microsoft and Compaq (tender of French National Tax Company).
· Sold multi-sites network solutions rollout to Major Accounts (Câbles Pirelli, Ready Mixed Concrete…)
· Performed various audits and presales activities on IT solutions, and won several Invitation to tenders (L’OREAL, Air Liquide, LAFARGE Fondue International, French Ministry of Justice, C.N.A.V., French Ministry of Health, CAMAVIC...)
· Performed technical Project Management of various IT Solutions (Norton Rose, Fenwick…).

Education

· 1988 - 1989 Postgraduate degree: Specialized High Studies degree in “Technical Sales” (D.E.S.S., Ecole Supérieure de Commerce, Montpellier).
· 1986 - 1988 Master’s degree in Computer Science- Paris VIII University.
· 1986 - 1988: Conservatoire National des Arts et Métiers: course credits in "Information Systems Study, and Optimizations Methodologies”, “Operational Research” “Office Automation” “Techniques of Enterprises Organisation”

Skills

Soft Skills Trainings
· OGC-APMG, following PRINCE2 certification programme.
· PMI, “Project Management 1 & 2”.
· I.N.S., “Network Engagement Methodology”.
· “Management Essentials” Sunnyvale C.A.
· “Consultative Skills 1 & 2”, Malta.
· “Question Based Selling” Thomas A. Freese, Lisbon.
· “The 7 Habits of highly effective people” Phoenix, AZ.
· “Project Management” PMI, Amsterdam.
· “Customer Care Training”, London.
· “Selling Services”, Paris.

Languages

· Fluent in French and English.
· Learning Dutch (starting level 2 at Horizon College), German: Basic

Other

Technical trainings and Accreditations
· CISCO, “Cisco Enterprise Management Solutions” (Solaris & NT, Brussels August 1999)
· Various internal trainings: Cisco curriculum, and other technical trainings.
· HEWLETT PACKARD, “HP OpenView NNM 6.X/5.X” - UNIX/NT (Brussels, January 1998)
· NETWORK GENERAL, “Troubleshooting with the Sniffer Network Analyzer” (Bussum, 1997).
· SUN, “Unix for Solaris users”, “Solaris 2.X System Administration” (Brussels, October 1997)
· LEARNING TREE INTERNATIONAL, “Network Administration” (SNMP and RMON concepts), “High Throughputs Networks” (FDDI, Fast Ethernet, ATM), “Networks Interconnection” (Bridges and router, 1996)).
· MICROSOFT, DOS, Windows NT 3.5x, NT 4.0 MCP level. Windows 2000: Hands-on only.
· NOVELL, Certified NetWare Engineer 3.xx & 4.10 (Paris, CNE January 1993 & June 1995)
· COMPAQ, Accredited Systems Engineer (Paris, ASE March 1993)

Systems/Vendor products awareness
· High level knowledge of Micromuse “Netcool Omnibus”, “Reporter” and “Impact” tools, and Seagate/Veritas “Nervecenter”.
· 3COM, Transcend Enterprise Manager Unix platforms (v 4.2.x) & Windows platforms (v 6.x, v NT1.0).
· 3COM, general knowledge of TRAFFIX Manager, Lansentry, 3COM Superstack hubs & switches, CoreBuilder 5000, and ATM Vlan Manager.
· General knowledge of HP-UX 10.x and IBM AIX 4.1, SUN SNM, IBM NetView 6000, IBM TME 10 Netfinity Server, NOVELL Managewise, Microsoft SMS, and Intel Landesk Manager.

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