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Change Manager, coaching, international expert

Work Experience

International Expert 01/2005 ¡V today
Managed European project as Team leader in multicultural environment ¡V technical assistance, institutional and capacity building, organisation of high level training and evaluation of program (Balkan and Central Asia).
Human Factors Consulting Manager (Sema Belgium) 09/1999 - 12/2004
Designed and implemented successfully change management in continental Europe, North Africa and in Eastern countries.
Reframed projects, managed projects in crisis as trouble-shooter and problem solver, managed conflicts.
Coordinated activities of international and local experts in large projects.
Introduced successfully participative change in designing the organisation of an agency of promotion of SME in North Africa in starting phase. (Strategy, business processes, structure chart, job description, procedures, information system)
Representative in international bodies and on group level.
Reorganised public administration with participative approach (economy, sme, employment, tourism)
[reduced lead time of 25% and maintained the performance with 50% of work force]
Structured and transferred the strategic vision of employment platform to operational level, networking.
Designed and implemented a methodology for evaluation recognised as best practice in European research projects.
Consultant (Capgemini) 12/1992 - 09/1999
Transferred time management and industrial payroll on SAP HR in 12 month.
Reduced cost of 26% of the European Commission inventory.
Positioned Capgemini. (Belgium) on Human Resources Enterprise Resources Planning Packages.
Organised IT and developed statistics under time constraint for government program. (Social security)
Designed the organisation of de information centres in the frame of European cooperation with the State Commission of Sciences and Technology of China.
Defined business models in telecommunication, public finance and human resources management for design and implementation of IT solutions.
Inspector (Office National de l¡¦Emploi) 01/1979 - 12/1992
Introduced office automation and departmental information system in time frame at 2/3 of budget (31 sites, 1000 actors)
Increased payment collection of 33%, met 1 billion BEF objective.
Created a methodological framework for global activity analysis of local offices.
Academic Activities
Lecturer
University of Littoral Côte d¡¦Opale. (France)05/2002 - today
European Master/DESS Consulting & Executive Management.
University of Liège and Free University of Brussels. (Belgium) 12/2002 - today
DES in Ergonomics. Management methods and practices ¡V The art of Change.
Scientific collaborator Free University of Brussels. (Belgium) 09/1994 - today
Department of psychology and human resources management (professor René Patesson).
Assistant
Solvay Business School - Public Management Program. 01/2001 - 05/2002
ULB ¡V Economy ¡V Management Information System. 12/1996 - 09/1998

Education

Degree in Business Management, Computing and Human Sciences
Free University of Brussels

Skills

Skilled in analysis, synthesis, diagnosis and implementation.
Proven people skills, able to relate, engage and gain commitment to the core vision and values.
ć Project management, mission direction in multi-cultural team environment.
ć Crisis management, conflict and problem solving.
ć Excellent animator of seminar, training, focus and working groups.
ć High adaptability, creative, innovator, persuasive, flexible and passionate.
ć Multi-disciplinary education and vision.
ć Designer of an original approach for change management successfully implemented in continental Europe, North Africa and in Eastern European countries.
ć Experienced in large organisations in both the public and private sector.
ć National and international career.

Languages

French, English, Dutch.

Other

Patesson R., (1996) Resistance to change in information technology environment. Neuchâtel (PAN), Work and organisation psychology vol.2 N¢X 1-2, 114-124.
(running) The art of change. Collection of articles from lecturers of European Master/DESS Consulting & Executive Management. University of littoral of Boulogne sur mer.

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