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Manager

Work Experience

Experience:

During the last three years I have worked at Getronics - during this time I have carried out a number of roles including Project Manager, Business Analyst and the last 18 months as Manager Return Centre, a department with technical specialists and a department with administration officers.

Currently I work for Getronics as department manager were I oversee two different kinds of departments and the mission was to restructure both departments and investigate the possibilities in outsourcing the administration department. The technical department was reduced by 30%, this was done by gains in efficiency, outsourcing or terminating tasks. The administration department was reduced 36% through more efficiency, discipline and process improvement. The second phase currently at hand is totally outsourcing the operational tasks. This last phase will result in an annual financial gain of approx. 75K euro.

Simultaneously (day a week) I work on a Six Sigma project, where I measuring and analysing the process the field operations within Getronics On site services.

Prior the Getronics I worked at Telfort Amsterdam as a business analyst and project manager for the billing department and the last project concerned the implementation of premium SMS services.

Formerly, I worked in Administration roles in Non-Profit and profit organisations such as hospitals and government agencies and international companies.

Education

Bachelor degree

Skills

People management,
proces improvement,
business analysis,
operational management,
project management,
Six sigma business improvement

Languages

Dutch, English

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