beschikbaar?

TIP: soortgelijke CVs vinden

teammanager and coach

Work Experience

09/2008 – 03/2009
Het CAK
Den Haag

Administration for AWBZ (Health)
Team leader a.i.

- General team management
- Restructuring team and processes
- Starting a new kind of responsibility
- Making the team ready for a new future

05/2008 – 09/2008
Het CAK
Den Haag

Administration for AWBZ (Health)
Advisor / team leader a.i.

- Advising about individual en collective development of an electronic mail distribution team
- General team management
- Developing a teampolicy
- Developing a longterm strategy

01/2008 – ...
xx
Pijnacker

Trainer, coach, advisor, interim management
Owner

Responsible for the entire business.

09/2006 – 04/2008
Zorgverzekeraar DSW
Schiedam

Health insurance
Coordinator / Trainer / Developer

- Starting the business department Knowledge Management and Organization Development
- Developing company education policy (DSW Academy)
- Training knowledge about Health insurance
- Organizing intern and extern training programs
- Advising about individual en collective education programs
- Developing and giving of communication training
- Developing and giving of commercial training
- Giving of training extern (communication and knowledge)

11/2003 – 09/2006
SR-Zorgverzekeraar
Schiedam

Health insurance
Team leader Verstrekkingen Administratie / Trainer

Team leader:
- Coaching and supervising employees
- Managing process and procedures
- Meetings with management and medical staff
- Leading projects considering change of procedures
- Contact with ensured in case of complex problems
- Back up for colleagues (Verstrekkingen Administratie and Verzekerden Administratie)

Trainer:
- Educating employees about the new health insurance system

01/2002 - 10/2003
T-Mobile
Den Haag

Telecommunication
Supervisor

- Responsible for creating the perfect working conditions for my team
- Managing and coaching of about 20 call centre agents / administrative employees
- Quality en quantity (target) control
- Monitoring of intern en extern processes and adjust
- Communication en coordination with other teams
- Back up for colleagues

01/2000 - 01/2002
Peeters en De Bruyn
Rotterdam

Training and consultancy
Trainer / Consultant

Support of financial companies in their way of marketing through:
- advice. How to increase your market;
- training. Make people see what their strengths are, what their active role is or should be and give practical advice in order to create an optimal spin off of actions.

05/1997 – 12/2000
NUTS / OHRA
Den Haag

Health insurance
Product manager

Overall
- Responsible for all communication of my team.

Product Development:
- Participate at the development of a Home Care Insurance
- Participate at the development of a Long Term Care product
- Participate at the development of Mixed Insurance
- Product renovation and harmonization

Project management:
- Developing different marketing plans
- Intern and extern promotion of De Allergiewinkel and De Gezonde Zaak
- Restyling of all the forms
- Restructure of the acceptation policy

03/1995 - 05/1997
NUTS / OHRA
Den Haag

Health insurance
Call centre agent

- Managing call centre ‘Algemene Eigen Bijdrage’ and new extra insurance products
- Giving all sorts of information to (possible) ensured
- Management Assistent

05/1992 - 02/1995
Bijoux Paola
Valkenburg a/d Geul

Bijoux and Clothing
Owner

Totally responsible for everything

Education

02/2006 - present
HBO Management / LOI
General management studies

03/2004
Communicatieve en Sociale vaardigheden / Quintirx
Training of the ability to make personnel and managers function in the most optimal way.
All about communication.

10/2002
De 20+ manager / Door
Training to get practical tools how to manage teams and managers. Learn how to make the strong, stronger and keep everybody on track.

08/2002
Persoonlijke effectiviteit / Door
How to manage your usable hours in the most optimal way. We talked about:
- planning - meetings
- span of control - range of influence
- advice for daily use

10/2002
Winnend Onderhandelen / Door
In what way can you get the most from negotiations?
Preparation and anticipate where the points that gave me the best results.

06/2001
NIMA – A / SRM
Marketing study

08/2001
Diverse Vaardigheidstrainingen / Door, Euroca, Peeters en De Bruyn
Coaching and training of groups and individuals

11/2000
Train the Trainer / Euroca
A training to make me more professional as trainer / coach

06/2000
Coachtraining / Peeters en De Bruyn
Basic trainer / coach-training

06/1998
Assurantiebemiddeling B / SEFD
Regular insurance course.

09/1997 – 04/2004
Different courses considering Health insurance
Different courses that are essential for working at an insurance company.

Skills

Able to communicate on different levels (from high management to the work floor). Hard working, flexible, able to handle stress. Practical minded. Effective organizing talent. Independent. Fast learning, overviewing and able to delegate and keep control, to coach and to manage. Speaks, reads and writes English and Dutch fluently. Knowledge of word, excel, powerpoint, outlook, frontpage.

Languages

English, fluently
Dutch, fluently
German, Reasonably

 beschikbaar?