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Interim Manager

Work Experience

Merrington Prince Associates, Heathfield, East Sussex
Principle Consultant Jan 2000 - Date

Responsibilities: Consulting sales and assignments, specialising in strategic planning, business process re-engineering performance management, total quality management and overhead cost reduction.Accountable for all financial and IT aspects of the firm.

Achievements: Secured and undertook consulting assignments with various multi-national clients
Developed and successfully launched new overhead cost reduction service. Designed and facilitated market-led strategic plan. Developed and implemented IT and financial management strategy.

Royal Mail South East Division, Brighton, East Sussex
Head of Business Planning May 1998 – Dec 1999

Responsibilities: Act as technical specialist for strategic planning within the division. Production of integrated market-led plans for the south east division that deliver corporate goals and objectives. Develop and implement process for the communication of plans to all staff within the division.Plans relate to the deployment of over 16,000 staff and a budget of almost £500m pa.

Achievements: Developed and implemented innovative area and functional planning process that resulted in improved deployment of change at unit level. Developed and led new format of strategic planning event, involving the divisional executive committee, that increased focus and resulted in more effective allocation of resources.Introduced enhanced approach to the assessment, analysis and expansion of organisational capability to implement change.Provided major input into the design of strategic diagnosis tool and performance management approach that have since become national policy.Took lead role in implementing division-wide management development programme

Royal Mail, Canterbury, Kent
Area Operations Manager Apr 1996 - Apr 1998

Responsibilities: Management of the collection, processing and delivery of mail within the Canterbury postcode area to meet customer requirements, whilst achieving Royal Mail quality and efficiency targets. Overall responsibility for 1,200 staff and a budget of £30m pa. Deployment of Royal Mail major change programmes including automation, management development initiatives, industrial relations and working practice changes.

Achievements: Met or exceeded key quality and budget targets In 97/98, achieved the most successful all-round area performance in the south east division against a ‘balanced scorecard’ of key measurements, including top area in providing customer satisfactionv Area amongst top ten in the country for quality of service in 97/98. Area won prestigious national awards for best international performance and for its work in the community. Sponsored and led the pilot for a new self-assessment process that delivered a sharper focus to planning at area levelv. Pioneered the use of activity based costing within the area to highlight and tackle operational inefficiency.

Royal Mail, Croydon, Surrey /Royal Mail, Tonbridge, Kent
Processing Manager Jan 1995 - Mar 1996

Responsibilities: Management of the automated Mail Centres at Tonbridge and Croydon, to process mail collections from the postcode area and despatch to networked mail centres/delivery units.Ensure achievement of Royal Mail quality of service and machine/labour productivity targets. Responsible for up to 300 staff and a budget of £15m.

Achievements: Croydon Mail Centre secured a 10% improvement in productivity in three month period.Undertook a review of failing Sunday collection operation at Croydon which subsequently led to hitting divisional targets.
Gained year on year improvement in overall quality of service at Tonbridge by 2.5%. Tonbridge Mail Centre achieved highest manpower productivity performance in south east division in 95/96. Delivered step change improvement in employee satisfaction by an average of 12 %.

Royal Mail, Brighton, East Sussex
Quality Consultant Jun 1993 - Dec 1994

Responsibilities: Provision of total quality management support on a consultancy basis to operational teams.Provision of coaching, at all levels of the organisation, to support the introduction of process management.
Arrangement and delivery of front-line staff training in total quality tools and techniques.Facilitation and support of quality and process improvement groups to achieve measurable improvement in performance.

Achievements: Facilitated the introduction of a new process for the divisional administration of postage meters, reducing cycle time by a third and improving customer satisfaction by 18%. Led the improvement group that introduced a new computer database system for Royal Mail customer centres that was subsequently introduced as national good practice.Created the fundamental framework for the subsequent introduction of new divisional management process. Led an improvement group that achieved transformational change to the divisional planning process, reducing the cycle time by over 45%. Developed and facilitated strategic partnership approach with Post Office Counters to fully exploit joint commercial interests.

Royal Mail, Crawley, West Sussex
Business Development Manager Apr 1992 - May 1993

Responsibilities:New product development and the project management of new products and services.Provision of sales and revenue analysis.Deputise for Director Sales & Customer Service.Represent Royal Mail south east at CBI meetings.

Achievements: Launched and project managed, using PRINCE methodology, the trial of the ‘Sameday’ express package service to a satisfactory conclusion. Member of the national improvement group that undertook the re-specification of the national revenue surcharging process. This work ultimately resulted in a successful nation-wide implementation. Developed new approach to the allocation of revenue to divisional business units to facilitate improved profit accountability.

Head of Finance Mar 1989 - Mar 1992

Responsibilities: Provision of management information for decision-making.District budget preparation, investment appraisal and performance review.Management of sales and purchase ledgers, IT support, District procurement, Payroll, Internal audit. Manage and develop a team of 32 staff.

Achievements: Improved day sales outstanding by 20% thereby improving business cash-flow. Successfully implemented three new computer systems for payroll, management information and purchase ledger. Played a key role in a full-scale review of district organisation and performance that led to savings of up to 15% on overheads and productivity increases of 4.5%.

Other Experience, Qualifications and Personal Details

Royal Mail, Tonbridge, Kent
Financial Accountant Sep 1988 – Feb 1989

Managed sales and purchase ledgers, payroll

Management Accountant Jul 1986 - Aug 1988

Provided management information, annual budget preparation, performance review and district reporting. Control of procurement function.

Statistics Manager May 1984 - Jun 1986
Compilation and check of management reports, trend analysis and budget preparation.

Youth Training Scheme Manager Jun 1983 - Apr 1984

Administered local scheme, liased with host units, led training events and outward-bound courses.

The Post Office, Tunbridge Wells, Kent
Branch Manager Jul 1982 - May 1983

Managed branch with responsibility for all public counter services and for more than 12 staff

Clerical roles for various organisations (details available on request) 1969 - 1982

Education

Qualifications and Professional Memberships

National Certificate in Business Studies
Member of the Association of Accounting Technicians
Chartered Institute of Management Accountants (Currently studying for final intermediate papers)
Member of the Association of Royal Mail Project Managers

Skills

Fully experienced in all types of presentation, media relations (including radio & TV interviews) and public peaking.Proficient in industry standard software packages: MS Office, Lotus Notes, etc. and various accounting packages. Experienced in setting up and administering peer computer networks.

Languages

English, French (beginners)

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