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Director change management, OD director, change manager

Work Experience

2003 (febr.) – Independent consultant

• Program manager, Change manager.
• Organizational consultant, research, second opinion
• Conference and workshop organisor,
• Facilitator, coach

2000 – 2003 (febr.) Cap Gemini Ernst & Young

Manager Practicegroup Human Performance Consulting
• Responsible for marketing and sales
• Member of management team
• Leader of Change Management Team (12 senior consultants)
• Consultant to sector management (600 consultants)
• Turnover of practicegroup (2002 level) € 6.7 milj., 50 consultants

1997 – 2000 Ernst & Young Consulting

Senior manager – managing consultant
• Projectleader
• Change manager
• Consultant
• Trainer coach

1995 - 1997 NIVE Consulting

Senior consultant

• Nive consulting Organisation and Human Resource management
• Member of Management team

1991 – 1996 Career and Work Counselling

Private practice


1993–1995 State University Groningen

Assistant Professor (temporary contract) dept of quality management studies
• Responsible for students learning conferences
• Coaching last years student thesis projects
• Contacts with businesses
• Joined member of faculty initiative for innovation of education

1988–1993 KDI training and consulting Rotterdam

Senior Consultant
• Responsible for sales and delivery of projects
• Member of management team
• Coördinator consulting team

1984-1986 IVN institute for nature education, Amsterdam

Trainer
• Responsible for training nature guides
• Project manager pilot new set up of the training curriculum

1982-1984 SME institute for environmental education, Utrecht

Trainer
• Responsible for information projects for target audience groups within general public
• Project manager Exposition Energy and Society

Assignments

• Solvus International Antwerpen (2003), Program director a.i. Shared Service Centre (administrative)
• Hamelandgroup of Companies (2002 - 2003), health and social care, change manager director, transition from production to modern reïntegration company (as required under dutch law)
• Management conference (2003) for managers in the Dutch Educational Sector, in coöperation with Cap Gemini Ernst & Young
• Management conference (in preparation) for directors in the social care sector, in coöperation with Resource Connection
• Municipality of Schiedam (2003), Conference on integrity and design of Code of conduct for Mayor and Governors
• CGEY (2000 – 2002); Program manager global Innovate XML, worldwide program for
innovation of services based on new internet standards (XML, SOAP etc)
• Directors workshop (2002) for the Plantijn Casparie holding- and local directors; Group of companies in communications, printing and direct marketing sector
• Municipality of Schiedam (2002), Conference on integrity and design of Code of conduct for Civil servants
• Foxboro Invensys Germany (2001), preparation of a European Shared Services implementation, responsible for the change and HR aspects of the implementation, including transition of people, on the basis of European / national employment law regulations
• Kellogg company of Great Britain; Euro 2000 Pan European Supply Chain implementation, responsible for coördination of change management support and HR processes redesign and transition of people
• Oracle ERP implementation; responsible for all change support and HR processes redesign and transition of people
• Engen Petroleum South Africa, Program Millenium, set-up of Customer Service Centre, new logistics organization, ERP (SAP) production support and Supply Chain management, responsible to consulting on change management to the steering group of directors, in order to resolve the very real risks of failure of the program
• SAMAS, consultant to the board; culture assessment for a company wide logistics and
production improvement program
• Sonera / Zed Telecom Finland, Global new business development, start-up, responsible for change management support
• ING bank, B&B (payments), introduction and transformation to Shared Service Centre and IT support for group wide ING insurances, responsible for design of change program and the execution of it
• SNS bank, working on introducing and working with Service level agreements between the operating companies
• ICL, design and execution of a MD program for middle management
• CBS, central bureau for statistical information (Government agent, linking to the Ministry of Economic Affairs) design and implementation of new top structure for board of directors
• Sport Service North Holland, restructuring the organisation to a more market oriented set-up
• KPN (PTT) Telecom, program on operational improvement of BU performance, set – up of program, facilitating taskforce, management training & workshops, coaching improvement teams, monitoring results
• AVEBE business structure redesign (implementing selfsteering teams), task allocation within Paper Factory for operators and group leaders, consulting member of management taskforce, designing and implementing change strategy, responsible for assessing people involved
• Ministry of Traffic and Waterworks, implementing quality system, project in 8 districts of the Netherlands, implementing and training project bureau and internal project leaders, supervision of design, assessment and implementation of the regional change programmes, project leader of auditing
• Police dept. Hollands Midden, conflict resolution between management and workers
• Ministry of Education, pilot ‘Guiding public publications for parrents and children in order to make choices for which secundary school they want to attend, projectleader
• Ministry of Justice, project quality management for organizations in the field of foster parents and children, projectleader
• Cabot, quality improvement program, design and execution, training and coaching of quality improvement teams
• Tiofine, quality improvement program, design and execution, training and coaching of quality improvement teams
• Kawecki Billiton, quality improvement program, design and execution, training and coaching of quality improvement teams
• Hofmans, quality improvement program, design and execution, training and coaching of quality improvement teams
• Nijverdal ten Cate, quality improvement program, design and execution, training and coaching of quality improvement teams
• Daf, quality improvement program, design and execution, training and coaching of quality improvement teams
• Dutch Railway, quality improvement program, design and execution, training and coaching of quality improvement teams

Education

• Master of business administration (MBA) - Rotterdam School of Management, 1986-1988
• Master Change management (drs) - University of Wageningen, 1978-1982
• Bachelor of biophysics - University of Utrecht, 1974-1980
• Professional Development Program, IOD Leuven / Heemstede, 2000 - 2001
• Organizational and system consulting, IGOR, Frankfurt, 1990 – 1991
• Coaching skills, Dutch Society for Gestalt, Amsterdam, 1987 – 1990
• All training courses KDI
• Other short courses

Skills

Combined strong qualities as procesmanager, change manager. Operates in strategic change management, organisational development and HR assignments. Broad knowledge and experience on corporate, executive and operational levels, international experience (UK, SA, EU, US).

Pathfinder, thinker and do-er; complexity, multi stakeholder, integrity and sense making with a analytic mind, good process skills. Hands-on. Empathic. Trusted partner for managers and workers alike. Independent, selfsteering but teamplayer as well.

Proven track record helping clients getting results out of change initiatives at the edge of strategy, people, organisation and systems.

Key words / references: strategy, shared services, supply chain, restructuring, human resource management, workers council, performance- and quality improvement, quality of work conditions, implementing IT systems, management reporting, management development, selfsteering, culture change and ethics.

Languages

• Dutch: mother tongue
• English:excellent
• German: good
• French: moderate

Other

Publications
• Conference proceedings International Conference on Corporate Social Responsibility, Nijmegen University School of Management, september 2003
• Conference proceedings Social dimensions of organizational excellence, the European Organisation of Quality conference The Hague, june 2003
• Coöperation in change, Bedrijfskundigvakblad, october 2002
• Ethics in local government; Tijdschrift Arbeidszaken, april 2002
• Actionlearning, a practical tool for change, internal paper Cap Gemini Ernst & Young,
february 2002
• Implementation and change management, Written course IMF, Eindhoven, 2001
• Earning money with ERP systems, a possibility ?; Logistiek krant, 1998
• Anxiety and selfsteering in organisations; M&O december, 1997
• Quality systems and processreengineering, a dynamic approach; co-authors: Wilfried de
Waal. Frank Vijverberg en Han Leupen, internal paper Rijkswaterstaat, 1996
• Column KDI nieuwsbrief, 1992 – 1995
• Total Quality Management; Proceedings EOQ, Helsinki, 1993
• Improvement teams; handbook Qualitymanagement, Kluwer, Deventer 1993,
co-auth. Marja Jeanson
• Improvement teams; Quality memo, Kluwer, Deventer, 1993, coauth. Marja Jeanson
• Privatising within national government; Gids voor Personeelsmanagement, co-auth.
Paul Hulst (KPMG), Kluwer, 1989 – 1990

Other

• Trainer, VNU Business seminars "Empowerment", 1995 – 1997
• Public Relations Officer, Dutch Gestalt Foundation, 1989 – 1992
• Student assistant, study skills program, Erasmus University, Rotterdam, 1988
• Research assistant, National Hospital Institute, Bunnik, 1985
• Student trainer social skills, State University Utrecht, 1976 – 1980
• Student assistant plant physiology, Agricultural University, Wageningen, 1980

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