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Business consultant within Call centre arena

Work Experience

Interim:
Communications Project manager - merger of NatWest and RBoS - 3m
Call centre Director - Matthew Clark Wholesale - 10m
Proect manager - Virgin net - 6m
Project manager - Fuller Peiser - 4m
Customer Services and call centre set up Director - Sanderson - 9m

Permanent:
Operations Director - Pell and Bales
National Call Centre manager - Ionica
Call centre manager - Brann

13 years in Call Centres

Education

10 GCE
2 A levels

Skills

strategy
management
project management
call centre set up
company start up
Change management
training and development of personnel
re-engineering
site close
brownfield and greenfield sites
Call centre technology
business process re-engineering

Other

highly motivated and results orientated professional senior manager with a strong track record in increasing turnover and profit whilst reducing cost, through development and implementation of business process re-engineering, change management and leading edge customer service and sales programmes. Excellent interpersonal skills,an innovative influencer and facilitator with the ability to lead from the front, train and develop staff and motivate by example. Works with people to achieve results and make things happen. Able to work at both strategic and detailed, hands on levels. Analytical and technically strong project manager who develops and implements strategy for start up, greenfield and brownfield businesses. Mature, confident and dynamic, able to work under pressure whilst consistently achieving company targets and goals.

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