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Operations Project Manager

Work Experience

September 2001 – January 2001 PROJECT MANAGER
(5-Month Contract) London Borough of Lambeth, Lambeth Housing
Hambrook House, Porden Road
Brixton, London

· Project management
· Trade Union consultancy
· New contractor negotiations
· Reviewing of accountancy procedures
· Reviewing of accommodation strategy
· Management of support services staff


April 2001 – September 2001 GROUP OPERATIONS MANAGER (Bells of Richmond)
(Redundancy) Vinci Park Ltd, Portsoken House
155-157 The Minories, London

· Logistics Management
· Project Management
· Overall responsibility for Camden site totalling 50 staff
· Overseeing 5 other sites with a total of 150 staff.
· Developing & implementing operating procedures
· New account development and contract negotiations
· All site Human Resources (recruitment, disciplinary, investigations, reviews etc)
· All ‘Profit & Loss’, budget & forecasting for Camden site



October 2000 – April 2001 ACCOUNT DEVELOPMENT MANAGER
Atlas Internet, 10 Denmoss House,
Camden Town, London

· Development of new client accounts
· National Sector Development
· Act as consultant to existing clients, developing a corporate relationship
· After sales enquires
· Account negotiations
· Customer liaison

August 2000 – October 2000 SENIOR SUPPORT OFFICER
(3-month contract) Teacher Training Agency

· Project Management
· Organising the re-evaluation of the Quality Assurance of external providers
· Ensuring the £230 million pound lottery money is allocated to approved providers
· Liasing with directors of national consortiums and government departments
· Setting up contracts of employment for ICT/teaching specialists
· Writing reports on progress and procedures for senior agency personnel
· Assess, plan, implement and evaluate strategies for contractors

June 1997 – August 2000 GENERAL MANAGER
(Redundancy) Manheim Auctions St Albans
London Colney, St Albans
Hertfordshire, AL2 1DG

· Logistics Management
· Project Management
· All site account management issues and new account development
· Sole Control of a £1 million turnover site including ‘P & L’, budgeting and forecasting
· Implement and develop new site procedures
· Increased team building within the site
· Local Authority negotiations - ‘health and safety’, ‘environmental health’ ‘land lease’
· Client liaison and account negotiations
· Purchasing of all site related equipment up to £25k
· Health and Safety Co-ordinator
· Devise and implement site business plan

OPERATIONS MANAGER – including office & facilities
Manheim Auctions, St Albans

· Including many of the above with the aid of resident General Manager
· Development and implementation of all operating procedures
· Staff training and development
· Future site development recommendations
· Responsible for transfer from ‘centrally based accounts’ to ‘site-based’
· Complete control of ‘2000 compliance’ project

January 1995 – June 1997 RELIEF MANAGER - LICENSED TRADE
Duncombe Arms
Railway Street, Hertford, Hertfordshire

· Responsible for human resources at a number of public houses
· Training of all staff
· Maintaining budget and stock control
· Basic accountancy, customer service and all operations of Duncombe Arms

Education

Degree (Sept.’91-June‘94): 2:2 B.A.Hons. – Applied Economics
(Including courses covering Marketing, European Growth and Development, and Japanese Business Practices)

A-Levels (Sept.’89-June’91): Economics – C History – D Biology – E

G.C.S.E. (Sept.’85-June’89): Mathematics, English Literature, English Language,
Chemistry, Biology, Economics, History, Computer Studies

Skills

Knowledge WORD, EXCEL, E-MAIL, PROJECT MANAGER
Health and Safety certificate
Interviews techniques course
National Licensees Certificate
Greene King management training certificate
· I work effectively under pressure and enjoy the challenge
I have excellent project management experience
I am commercially aware
I am a completer / finisher
I have excellent customer liaison skills
I enjoy a hands-on management environment
I have excellent account management experience
I have excellent communication and organisational skills

Languages

English

Other

I have been an ice hockey player since the age of seven, playing for Durham, Haringey, and Lee Valley, captaining the Durham team in several national championships. I have been a fencer for the last 5 years, having taken part in a number of regional competitions, and a regular skier for the last fifteen years. I have also become a keen golfer over the last two years.

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