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Human Resource Development / Changemanagement

Work Experience

CURRENT PROJECT started in september 2008

DFDS
Project Go-ALL Forward: Performance Management Project &
changemanagement with Kaizen sessions (continuous improvement)and creating a high performance culture
Management Team & Operational Team Development programs, individual
coaching of board & managers

IMPLEMENTED PROJECTS

1/2007 till 4/2008: Interim Manager Human Resource Development & Changemanager ECI Bertelsmann Direct Group Benelux.
Purpose:
Launching at ECI a cultural program to a customer-and result-oriented company.
Restructuring of the HR Department. Launching Management Development Program (search for change-agents)

Action:
1. Professionalization of HR department: Optimisation of all HR processes and structures.
2. Launching of project GOAL: implementation of a new Performance Management System: Job grading system, KPI’s on results and behaviour, remuneration and working conditions (all via the Hay methodology).
3. Health, Safety and Environment project: reducing absenteeism.

The results:
1. Upgrade HR policy, administration and structures.
2. In close cooperation with Hay Group project GOAL, in which strategic goals where translated to HR dominant themes. Supervising managers change in thinking and abandon fixed paradigms. Develop new evaluation structures and remuneration packages with a focus on differentiation. Delivering on April 1, 2008.
3. New HSE policy. Implementation February 2008
4. Find a team of internal change agents and create an MD Program

2004/2005: Project Management Development Euroboek Middle Management (50 employees)Bertelsmann Direct Group Benelux.
Purpose:
Connecting middle to senior management, career development possibilities, reduction in turnover of middle management.

Action:
Assessment linked to core competencies and strategic goals through 2006
Individual Develop Plan linked to an MDP for high-potentials
Compensation adapted for this high-potentials
Feasibility career insight.

Result:
Less turnover in middle management
career development of executives to middle management
Increase the quality of leadership, translated into cohesive teams, reduces downtime
Teaching skills and presentation of the middle management developed
Communication skills (job, congregation skills, bad news calls).

2003/2004 Management Development Program (MDP) Apetito Netherlands BV
Purpose:
Increasing knowledge and skills MT Apetito Netherlands, regarding Sales skills and market knowledge. Strengthen the managerial skills.

Action:
Analysis of learning needs of the team and the individual
Creating and implementing individual and team sessions with an emphasis on situational leadership
Coaching a team for 1 year.

Result:
Understanding strength of each manager
Switch in thinking: out of the box instead of in restrictions
Modification of Management Team, the right man in the right place
Effective leadership to own team, also. Conflict management and decisiveness.


2002 Reorganization training academy Euroboek (Bertelsmann Direct Group) Vianen.
Purpose:
More efficient handling of reduced training budget
Raising quality of the training.

Action:
Training structure created within the organization (train the trainer - programs)
Manuals developed for sales, presentation and teaching skills.

Result:
Closing of of own training institute, cost reduction of € 130,000 p.a. on a budget of € 330,000.
All branches take care themselves of all basic training programs (sales, presentation)
Middle management executes more effective conversations, has been given more responsibility and carries within it more effective decisions.

2001: Management Development Program Euroboek (Bertelsmann Direct Group) Vianen for nine senior management and board members.
Purpose:
Develop and implement a Management Development program, focus on more autonomous working of management involved..

Action:
Assessments linked to key employees and strategic goals of the organization until 2004
Creation of Individual Develop Plans
MT-development, dealing with dilemmas, the ability to formulate vision, direction and project objectives
Personal programs: stretches work on acceptable weaknesses.

Result:
Enhancing personal effectiveness managers
Knowledge increase of managerial skills
Reduction of CPO (Cost per Order)
Increase the quality of leadership
Remuneration structure adapted to more stimulation.

2000: Developing and implementing training policy for 60 employees from Hill-Rom Vianen.
Purpose:
Increasing employee satisfaction, increasing knowledge and social skills. Enhancing the service and customer satisfaction. Improve the team spirit and collegiality.

Action:
Develop and implement a training plan for Technical Service, Inside Sales Deparment, Sales and Management (for 60 people)
Establishing education necessity inventory and most relevant triggers to lead them into goals
Synthesis of M.T.O. And strategic goals linked to education necessity
Design of project objectives for all training programs
Training plan for the various departments
Development of evaluation criteria
Negotiations with training institutes.

Result:
Improving customer service and Technical Service
Higher satisfaction employees mainly on mutual relations
For some employees change of function according to appropriate skills.

CAREER

1999 till Present: HRD Project Manager, own business
2007 to 4/2008: Human Resource & Development Manager at Bertelsmann Direct Group (member of Senior Management Team), Vianen
1997 to 1999: Fieldcoach by Lifescan / Johnson & Johnson Benelux, Beerse, Belgium
1994 to 1996: Trainer at Hill-Rom Benelux, Germany, Switzerland and Austria
1992 to 1994: Clinical & Sales Consultant at Hill-Rom, Vianen
1990 to 1992: Manager nursing department at Oudenrijn Hospital, Utrecht
1987 to 1990: Nursing at University Hospital, Neurology & Neurosurgery Intensive Care, Aachen, Germany
1982 to 1987: (Student) nurse at St. Jozef Hospital, Kerkrade

Education

2008-2009: Organizational & talent development
as part of the Master Human Resource Development University of Groningen, Academy of Management,Groningen Started nov 2008
2007-2008: Strategic HR as part of Master Human Resource Development University of Groningen, Academy of Management Groningen, Certificate
2008: Voice Dialoge,Voordeverandering,Utrecht,Certificate
2007-2008: Executive Leadership Course, Bertelsmann Cranfield University,Cranfield, UK, Certificate
2003-2004: Special Teams training in Conflict, Ruth Cohn Institute, Divers locations in Germany, Certificate
2001-2002: Allround Mediator, The Lime Tree, Bilthoven, Certificate
1999-2001: Master Behavioral Trainer, Trainersacademie Schouten & Nelissen, Zaltbommel, Certificate
1996: Nursing school - specialization children, Sophia Children Hospital, Rotterdam, Certificate
1993-1994: Business Management, Institute of Career & Development, Eindhoven, Certificate
1992: Shortly Higher Education, Organisation & psychology, Open University Heerlen, Certificate
1990-1991: H.B.O. Kaderopleiding Health, (Middle Management), Hogeschool Nijmgen, Nijmegen, Certificate
1983-1987: Nursing school, St. Jozef Hospital Kerkrade, Certificate
1980-1982: Civil Services & Domestic Economy, MBO Molenbeek Heerlen, Certificate
1976-1980: MAVO-4 (lower general secondary education),Pius-XII Kerkrade, Certificate
Divers: Official program for mediation, The Lime Tree, Bilthoven, Certificate
Divers: Sales training (SPIN, Powerbase Selling), speaking & presentation, Divers Certificate
Divers: Basic course drama and clownery, SKVR, Rotterdam

Skills

The constant desire to issues emerging in all their facets and to understand people from days to realise their full potential to be used and further developed. People to invite to their resilience and vitality to increase: "say what you do and do what you say." Authentic, pure, means for me to work with passion and purposeful, for the things that are really important to someone! Authentic, pure, is also working on relationships with compassion, and the necessary self enough. People at detecting order to allow more genuine connection arises. The sharing of knowledge, skills and experience, bringing the total potential grows, you name it synthesis.

Languages

Dutch native
German fluent
English good

Other

WHAT CAN I OFFER YOU?

I help people to improve within organizations and teams, by:

1. Personal coaching: focusing on someone's talent instead of his weak points. Stop with complaining and start with change, `simply' - under good accompaniment - by doing it!

2. Improve work and teamwork processes. By means of projects, interim management or `team mediation'.

3. Advice, develop and implement of Human Resource Development issues, like Performance Management Policy, Learning & Development Policy and Management Development Policy

4. Develop and accomplish training, coaching and education in the area's:
- Leadership, trust and authenticity
- Team development and team conflicts
- Crisis simulation

Specialties:

Authorized to execute and evaluate assessments, using the following instruments:
• Workplace Big 5 personality analysis
• Reflector, 360º feedback
• Connector Cognitive Capacities Test.

Trained and certified to work with the following models and methods:
• Management Drives and values for managers and teams
• Belbin Team role analysis of Interplace
• Situational Leadership II, Ken Blanchard Institute.



2. Developing, designing and implementing training in the following areas:
• Management Development Program
• Authenticity & Leadership
• Team trainings, teambuilding
• Teams in conflict.

3. Authorized to execute and evaluate assessments, using the following instruments:
• Workplace Big 5 personality analysis
• Reflector, 360º feedback
• Connector Cognitive Capacities Test.

4. Trained and certified to work with the following models and methods:
• Management Drives and values for managers and teams
• Belbin Team role analysis of Interplace
• Situational Leadership II, Ken Blanchard Institute.

5. To coach (provocatively).

6. Mediator in conflicts in teams and disturbed relations.

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