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Customer Care Mgr.

Work Experience

Consultant specialized in:
Telecom.
Logistics.
Production.
Sales.
Retention – Customer Care.

Responsibilities: September 2007 – Today: Consultant for an American
Telecom Company - CLEARWIRE.

Projects: Retention – Fraud – Abuse and Customer Care manager.
Reporting to the Customer Care director
Manage daily operations of 3 teams (24 persons).

Mid-July 2007 – End August 2007: Consultant for a Belgium Company - I.C.T.S

Projects: Purchaser.
Adapt – Analyze purchase item database.
Re-define RFI – RFQ – RFP process.

May 2000 – July 2007 MOBISTAR (Brussels)

Responsibilities:
September 2006 – July 2007: Head of Retail Specialist – IT CRM Specialist.
April 2005 – September 2006: Vendor Manager – Outsourcing expert.
Oct 2003 – April 2005: After Sales Manager.
May 2000 – Oct 2003: Demand Manager.


Sept 1998 – May 2000 ADVANCED ELASTOMER SYSTEM (Brussels)
Joined venture between Exxon Chemicals and Monsanto.

Responsibilities: Toll Compounding Materials Planner
Projects:
- Managing one specific group of products
- Responsible of 4 toll compounding factory.
- Managing inventory level and reducing the “slow moving” stock.
- Assist the European Logistics Manager.

Nov 1995 – Sept 1998 CALGON CORP. EUROPE sa

Responsibilities: Inventory Manager - Purchasing & Sales Contact.
Projects:
- Transfer all data’s from old IT system to AS400 based software.
- Forecasting method for the all Calgon Corp group.
- Reducing stock level but keeping customer satisfaction level high.

March 1994 – Nov 1995 ACSAT sprl
July 1993 – March 1994 DECINVEST sprl

Education

Haute Ecole 'Groupe ICHEC - ISC Saint-Louis - ISFSC', Bruxelles
1998 – 1999

APICS - American Production & Inventory Control Society.
Master, Logistics - Materials Management

Skills

Telecom.
Logistics.
Production.
Sales.
Retention – Customer Care.

Languages

French
Dutch
English

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