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Organisatie adviseur - trainer - coach

Work Experience

Management consultant/trainer
05.2004 - ....

- Identification of organisational issues and problems
- Draft of action plan to improve systems and processes
- Provide personal coaching for key sales people
- Presentation of concepts and results to management
- Feedback of progress to management and employees
- Action planning and implementation of changes


Implementation manager/coach Corporate Sales
11.2000 - 01.2004: internal projects

Internal coach and advisor of Sales Director on business processes, strategy and organisational change

- Quantitative and qualitative analysis of business processes and management systems
- Market research and draft of strategic plan
- Redesign of business processes and implementation of new strategy: draft of business plan
- Information management: coordination of communication and information
- Provide training/facilitation for sales department
- Coaching and training of personnel: assessments, personal development, knowledge management (Business balance score card)
- Feedback of analysis and results to Board and key people: presentations, reviews, statistics, analysis etc.
- Implementation of a knowledge management system - intranet
- Draft of classification of positions and reward system


Sales manager
10.1998 - 11.2000

Responsible for forming long term strategic partnerships with leading financial institutions to develop and exploit innovative marketing solutions.

- Relationship management and account development
- Management, implementation and development of loyalty programs
- Advise clients on the commercial strategy of programmes
- Ensure the evaluation and optimisation of the loyalty programmes
- Increase the retention and relationship value of each organisation’s clients base
- Financial targets


Consultant, London
08.1995 - 10.1998

Advise clients on which changes (strategic and operational) can lead to more efficiency and margin growth and train them by:

- Identifying key operational levers of clients business
- Quantifying the scope for improvement and change
- Design and install an implementation approach
- Presentation of analysis and financial results to clients
- Train client teams: time management, problem solving etc.


Consultant assessments
09.1994 - 07.1995

Responsible for the assessment of human dynamics.

- Assessment of behaviour: interviewing, testing
- Analysis of test results
- Drafting of test reports
- Presentation of results to client

Education

August 2000 London School of Economics: International Business Strategy, UK
1995 - 1996 University of Nijmegen: Marketing Management
1989 - 1994 University Utrecht: Organisational Psychology
1986 - 1988 Law School: University of Utrecht
1985 - 1986 Exchange Student Programme YFU, California
1979 - 1985 Lyceum, Farel College, Amersfoort

Skills

Analytical, Initiator, Leader, Creative and Inspiring, Communicative, Result oriented, Client engaged, International, Convincing, Social, Conceptual thinker

Languages

Dutch (mother tongue), German, French

Other

Project Management
Negotiation skills
SPIN & ASMS Sales training
Problem solving tools
Presentation skills
International Business Strategy (LSE)
Financial essentials
Time management
Leadership skills
Marketing NIMA A
Client engagement
PowerPoint, Excel, Word

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