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Lijn / project / programma management

Werkervaring interimmanager

Manager Operations (a.i.) at Dong Energy (2008 - 2009)

Assignment:
- Stabilization and restructuring of the operations department, which consisted of the teams Fulfillment, Billing & Invoicing B2C, B2B, Switch and debt management. (35 FTE)
- Redaction of program plan Upstream (branche program to implement new legislation)

Main responsibilities:
- Manage and coaching of teamleads (5 FTE) including their development.
- (Re)implementation of basis processes including process control.
- Optimize SAP-ISU/CRM according to process support
- Optimize SAP adjustment testing of RFC’s
- Optimization of processes to minimize costst (Cost-to-Serve, Cost-to-Acquire)
- Member MT and thus responsible for strategy/policies
- Project implementation within upstream program (supplier-model, CapTar)

Main results:
- Renewed task- and responsibility matrix implemented including new process model which resulted in reorganisation of operations front- and back office.
- Implementation of process control based upon KPI’s and Balanced Scorecard approach.
- Focus on ‘ first-time-right’ and thus proactive instead of reactive.
- Program plan Upstream redacted.
- Cost-to-Serve lowered by improving SAP-ISU/CRM support within operations and logistical process optimization.
- Cost-to-Acquire lowered because of redesign of acquisition process
- Debt sum B2B decreased to 50%, optimization blueprint redacted
- Implementation of operational production planning cycle in order to synchronise processes and departments
- Education program SAP, testing and market model introduced
- Data quality program defined and executed

Manager Billing & Invoicing / - Back-Office (a.i.) at RWE Energy (2005 - 2008)

Assignment:
- Definition and restructuring of billing team B2C (13 FTE)
- Optimization of use of ICT to support billing-, switch- and data entry processes
- Structure switch / message according to free market processes (16 FTE)
- Definition and setup of contract entry / data quality team (12 FTE)
- Definition of business blue prints / guiding of SAP-ISU / CRM implementation according to data entry, billing and invoicing
- Guiding and guarding the testing process during implementation in which 7 EBIS database were converted into two SAP mandants
- Implementation of B’con processes / DTE Scorecard

Main responsibilities:
- Managing/developing of team leads (3 FTE)
- Implementation of planning & control cycle within Back-Office, Front-Office, Debt management and Finance & Control, including process chain coordination
- Replacement of Senior Manager Operations B2C by his absence
- Functional judgement of team leads and co-workers
- Redaction of budget and operational plan Back-Office

Main results:
- Stable billing process despite the growth from 3 to 7 different databases
- Backlog correction billing solved and inflow decreased by 50% as a result of process optimization
- Backlog contract entry structural solved by automation solution and active process control
- Process control implemented based upon KPI’s and Balanced Scorecard approach
- DTE scores significant improved
- Implementation of forecast technique to predict Sales – Contract data entry

IFS – Probity (2002 - 2005)
Consultant / project leader / interim manager

Essent Service & Verkoop: process engineer / consultant
Definition and executing prepaid process model
- Process design of prepaid customers (pilot project)
- Implementation of prepaid processes within Essent S&V
- Consultation on the optimal use of the prepaid concept

Nuon CCC Back-Office: project leader
Definition and implementation of housing association processes
- Functional & data analysis primair systems
- Proces design - & implementation
- Management of projectteam 30 FTE
- Integration of housing association emptiness building process within Nuon

Delta NV: auditer/consultant
Audit of billing process in cooperation with PriceWaterhouseCoopers
- Functional & maintenance process analysis of primarily systems
- Analysis of system implementation & project execution
- Analysis of primaire processes/proces control
- Consulting the management of Delta towards ‘quick wins’ & structural solutions in case of billing issues

Nuon CCC Service Management: auditer/consultant
audit verhuisproces
- Analysis and advice on moving process B2C according to quality, readiness and completeness.

Nuon CCC billing B2B: projectleader/consultant
coördineren uitvoering van:
- Backlog billing of unmeasured customers
- Consult management CCC to redesign process
- Implementation of redesigned process

Essent SSC / billing: Interim Teamleader
Design and implementation of billing control process within SAP-ISU:
- Billing errors decreased by 80%
- Proces, -control and report cycle implemented
- Consulting management SSC to improve billing process

Nuon CCC ICT: project leader
Define business cases, project plans and coordinate:
- Improvement projects debt management
- Definition of move process B2C
- Design and implementation of move forms including advice on vendor choice, logistical process and inbound/outbound execution of process.

Nuon CCC Credit Management: consultant
1. Design of SAP-ISU debt management process
2. Implementation of debt management process

Nuon CCC Finance & Control: consultant
Design of information and reporting modell with use of SAP Abap Query within SAP-ISU / FiCa


Alcatel Telecom Nederland (1996 - 2001)
Trainee, Manager en SAP-coördinator

SAP-coördinator
Introduction of training program to increase`knowledge and use of
SAP within ATNL, executed projects:
- SAP R/3 upgrade 3.1-> 4.6
- Redaction of business blueprint SAP PS
- Implementation SAP Customer Services
- Setup of SAP competence center
- Project leader implemeneting SAP PP and MM
Manager Front Office
- Management of order intake within newly developed department, definition of back-office processes
- Troubleshooting within logistical area and redesign of warehouse

Manager Central Planning
- Manage central planning department to coordinate the use and executing of material resources
- Forecasting, tracking & tracing and report system implemented which resulted in significant improved project control

Management Trainee within Technical Assistance Centre, Sales and Project Management. Responsible for turn key delivery of transmission network to telecom operator.

Van Gelder Compagnie (1995 - 1996)
Functie: Sales Engineer
Advise, design and sales of lineair propulsion systems

Opleiding interimmanager

Tias – Nimbas MBA Utrecht (2000 - 2002)
(Financial / Balanced Scorecard specialisation)

TU Delft (1988 - 1994)
Mechanical Engineering

Consultancy interimmanagement a.i. kerncompetenties

• Change management / -processes
• Lean / Six Sigma
• Balanced Scorecard / INK model
• Process design / - control
• Proces optimization / implementation
• Consulting
• Process / chain management
• Project- en program management

Talenkennis interimmanager

Dutch Native
English Fluent
German Good
French Basic

Overig

- ITIL
- Prince II
- SAP ISU / PP / MM / SD (hoofdlijnen)

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