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(Key) Account Management

Work Experience

ITT Industries, Brussels October 2000 - June 2003

Key Account Manager International

Network Systems & Services, a division of ITT Industries, is a manufacturer of
structured cabling systems

- Territory: EMEA (Europe, Middle-East, Africa)
- Key role in developing strategic direction,
taking primary responsibility and ownership
for delivering budgeted revenu and margin targets
- Development of competitive and effective sales and
marketing program
- Development of product and service position aligned
with customer's future business needs
- Price list construction and control
- Assist in the construction and development of
international key account management sales team
- Provide monthly reports on sales activity

ITT Industries, Brussels October 1999 - October 2000

Sales Manager Belgium/Luxembourg

Network Systems & Services, a division of ITT Industries, is a manufacturer of
structured cabling systems

- Implementation, control and management of
the channel strategy
- Evaluation of existing Channel Partners
- Publish and control Channel Policy
- Support & motivation of Channel Partners
- Set out lines, define procedures and control Channel
- Provide monthly reports on sales activity

G&C, Aartselaar May 1999 - October 1999

Account Manager

G&C is a distributor of products for pre-press environment
(Mac, printer, scanner, imagesetter, etc)

- New business penetration and management
of existing customers
- Track new business opportunities
- Provide pre-& post sales commerc.& tech.support
- Penetration of product portfolio into specific regions


Independent January 1996 - April 1999
Distribution of custom-made filing systems

April 1995 - January 1996
Raising of family

Netbuilding, Brecht October 1994 - April 1995

Inside Sales

Netbuilding is an IT System Integrator, offering services & solutions, mainly to large accounts

- Mainly project driven business
- Provision of customer access
- Provide pre-& post sales commerc.& tech.support
- Follow-up of small projects
- Assistance purchasing-and project management

Anixter, Kontich October 1990 - October 1994

Inside Sales

Anixter is a major distributor of IT hardware components (active & passive)

- Mainly project driven business
- Provision of customer access
- Provide pre-& post sales commerc.& tech.support
- Tender response
- Price/margin control per customer/region

BP, Brussels/Antwerp March 1986 - October 1990

Commercial responsible DDS-system (Degree Day System)

BP Trading is a division of BP Belgium and deliver gasoil to private persons, corporate accounts, industry, etc

- Day-by-day business
- Automatic supply registration/calculation
(customers: private & corporate)
- Technical support

Education

1971 - 1985
- Primary school - Heilig Hart, Heverlee
- Lower Secondary - St Jozefsinstituut, Betekom
- Higher Secondary - St Jozefsinstituut, Betekom
- St Lucas, Brussels (2 years)

Skills

· Search for long-term relationships. Develop and maintain close customer relationships.

· Analysis of customer needs and market (competitive products and sales strategies)= SWOT

· Follow-up on identyfying and solving difficulties and problems.

· Keep customers informed/trained on new products and/or developments.

· Maintain contacts wit all involved parties.

· The ability to listen and understand a problem, react upon by offering appropriate solution.

· The ability to work as part of a team and to share ideas.

· Good dosis of perseverance, indispensable in a commercial environment.

· Service-minded and open to continuous improvement and challenges.

Languages

- Dutch: mother tongue
- French: fluent
- English: fluent
- German: school-knowledge
- Spanish: knowledge

Other

Evening course Spanish (unfinished) 1997-1998
Business English course via VDAB 2003
Business French course via VDAB 2004

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