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Services Director

Work Experience

JUL02 to JUL03 : i2 Technologies, Director Lifecycle Services. Responsible for generation business within i2’s existing EMEA customer base, more specifically maintenance renewal revenue and sales ($30M+) and service revenue generation in the Upgrade Program and Application Management Services.
AUG97 – JUN02 : i2 Technologies, Director EMEA Customer Support. Team of 16 EMEA-based staff, 5 dedicated consultants in India and 4 in the US, all of which served EMEA customers 150+ customers in EMEA for over 260 live solutions using 23 different products. For 2002, the revenue was estimated at over $37M.
MAR97 – MAY97 : Ordina Technology, Business Unit Manager. Grow unit from 8 to 15 people and bring to profitability.

Education

Burgerlijk electrotechnisch ir.

Skills

• 7 years of experience dealing with 200+ customers across EMEA
• Ability to leverage broad industry knowledge
• Knows how to work in a global, multi-cultural organization
• Experienced in solution selling (license, consulting, partnerships)
• Understands the operating model of a US-headquartered, international software company
• Strong technical background
• Effective organizer, self-starter
• Experienced people manager, leading by example

Languages

Dutch * French English German
Speaking Fluent Good Fluent Moderate
Writing Fluent Good Fluent Moderate
Understanding Fluent Fluent Fluent Fluent

Other

ITIL; Service Management

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