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Management development, training and assessment

Work Experience

² Summary of Positions Held


Director of Training & Development * Thistle Hotels Plc
Management Development & Training Manager * Whitbread Plc
Regional Training & Development Manager * Hilton UK
HR / Training Consultant / Owner * McLaren – Management
HR Manager * Shepstone & Wylie Attorneys
HR Manager / Training Manager * Garlicks Department Store
Training Manager * Hyperama Retail Store
Personnel & Training Officer * Makro Wholesalers



² Career History


Ø Thistle Hotels PLC Director of Training and Development 2001

Purpose:
Plan, develop and implement a training and management development strategy for the employees and management of Thistle Hotels Plc. The group consists of 56 four star properties based throughout the United Kingdom. (6500 employees)

Key achievements:
- Gained executive approval for the restructure of Thistle Hotels training department, replacing 9 hotel based trainers with 6 area training managers.
- Managed the tendering and negotiating process for a National, Modern Apprentice and NVQ contracts
- Managed the training budget of £800 000 and planned £100 000 for 2002
- Negotiated and managed national contracts for IT and Statutory Training.
- Designed and implemented a training infrastruture to ensure basic on job training was carried out across the group.
- Designed and facilitated Change Management workshops for hotel senior management teams
- Worked with finance team to set up accurate reporting process to monitor and quantify actual cost of training to the organisation
- Worked with IT company to produce CD Rom Induction programme for the group
- Evaluated Customer Service Scores and set up quality and quantity systems for measuring the impact of Service training on the business.
- Appointed and managed external consultants.


Ø Whitbread PLC Management Development & Training Manager 1999

Purpose:
Plan, develop and implement a training and management development strategy for the Restaurant Divisions Area Management Population. And project manage TGI Fridays management training .

Key achievements:
- Designed and project managed competency based development centres for senior regional management as part of “Individual Development Planning” process
- Developed an assessment and development centre for head and sous chefs for the Pelican group, a division of Whitbread
- Designed, delivered self awareness workshops for area management teams, resulting in improved team performance
- Developed and maintained a strategic link between the training and management development teams (reporting to separate HR Directors)
- Developed the training framework for unit based management training
- Managed external consultants delivering training to the business


Hilton Hotels U.K. Regional Training & Development Manager 1998

Purpose:
To provide a professional Training & Development service to individuals and teams throughout the northern region which contributed to the achievement of strategic business objectives.

Key achievements:
- Successfully re – established the training & development function in 4 units within the northern region.
- Designed and delivered Belbin team development workshops effectively improving team performance whilst saving each unit an initial £ 10 000
- Developed and implemented a training needs analysis, training nomination and evaluation process ensuring effective measurable use of training resources
- Facilitated activities of the management team thereby ensuring re - award of Investors in People
- Participated in the development and implementation of competency based assessment centres for graduate and senior management recruitment
- Managed and trained a team of 40 departmental trainers, who provided foundation training focused on improving service and quality standards
- Identified and implemented a priority training plan arising from company Human Resources restructures
- Designed and delivered Managing Change workshops during Hilton / Stakis acquisition
- Achieved D32/33/34 Hospitality Awarding Body
- Providing advice and support regarding development to General Managers, Vice President operations and Hotel Senior Teams
- Key task force member for the redevelopment of the 1-year management awareness programme incorporating 360° feedback
- Developed a workshop for the Marketing team around Systematic Approach to Effective Planning
- Consistently received positive peer and management feedback on team building workshops, programme design and delivery, culminating in an excellent annual performance review and a transfer to the South West Region.

Ø McLaren Management HR / Training Management / Owner 1993

Purpose:
Provided an external Human Resource, Training and Development service to blue chip clients in South Africa.

Key Achievements:
- Developed an initial 7 month customer service contract into a 3 year management contract with the Southern Sun Group, who hold the license for Holiday Inns, Intercontinental Hotels and Southern Suns resorts, (60 hotels)
- Delivered and managed the 1 year Supervisory Development programme from recruitment of candidates through to graduation, for the Southern Sun group, for 3 consecutive years.
- Secured 1-year contract with fast food client to run Management Development and Service Enhancement Programmes
- Developed the skills of external and internal trainers on behalf of Southern Sun Group
- Secured freelance training delivery for Huthwaite Customer service and Behavioural Analysis programmes
- Secured freelance training delivery for Development Dimensions International, Communication and Management Skills programmes
- Secured freelance training delivery for Strategem, Business and Finance programmes
- Developed and delivered Appraisal skills training programme for the Senior Management team of Sandoz Chemicals.
- Project managed and delivered training for hotel openings in Zambia and South Africa.


Ø Shepstone & Wylie Attorneys Human Resource Manager 1990

Purpose:
Full Human Resource responsibility for 60 Professional and 140 office staff for the largest legal practise in Durban, South Africa

Key achievements:
- Produced and implemented Human Resource policies and procedures for the practise
- Influenced managing partners to purchase personality profile system for use in recruitment and problem solving
- Researched and completed feasibility study for new pay roll and computerised Human Resource package, which was successfully implemented
- Designed appraisal and reward systems gaining commitment for implementation
- Influenced management and staff in the implementation of a 5 year corporate wear programme, currently still in operation.
- Key member task force for recruitment of practising attorneys
- Project manager for annual graduate recruitment programme
Ø Garlicks Department Store Human Resource Manager 1988

Purpose:
Full responsibility for Human Resource function for exclusive department store employing 200 staff. Executive team member.

Key Achievements:
- Prepared, managed and controlled R3 million salary budget
- Prepared and managed R250 000 staff welfare budget
- Managed HR team including training officer, secretary, personnel officer, wage clerk and management trainees
- Implemented Head Office initiated redundancy programme. Produced redeployment plans and counselled staff.
- Executive member being jointly responsible for promotions, marketing, administration and finance.



² Qualifications and Education

Ø Diploma : Personnel Management (1990 -1992)
Certificate : Retailing (1986)
Assessor : D32/33/34 (1998- 1999)
Instructor : Criterion Referenced Instructor (1986)
Administrator : Predictive Index Personality Profiles (1988)
McQuaig Personality Profiles (1999)


² IT Literacy

§ Microsoft Office 97 (Access, Excel, Word, Powerpoint and Outlook 98)
§ Lotus Smartsuite, Publisher
§ Windows 3.1 / 95




² Other

Part time lecturer: Institute of Personnel Management
(Training 1 & 3 and Marketing)

Recent Courses Attended: Neuro Linguistic Programming
Behavioural Interview Techniques
Coverdale – Systematic Approach
Behaviour Modelling
Facilitation Skills
Participative Management

Education

IPD Human Resource Management Diploma
D32/33/34

Skills

Training at supervisory and management level
360 feedback
Needs analysis and personal development plans
Assessment and development centres
NLP
D32/33/34 Assessor
Training strategy and planning
HR strategy and planning
Resource planning and management
Interim management

Languages

English

Other

Additional skills

- run my own arts and crafts workshops as well as making and selling my own craft work

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