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Operations

Work Experience

SENIOR (INTERIM) MANAGER

Proven manager with over 15 years of international experience leading business unit development, operations, and project implementation for companies in multiple industries. Demonstrated track record of leading turnaround projects to restructure business operations and improve overall performance across key metrics such as cost, efficiency, and revenue. Able to provide strategic direction on continuous development and growth, including building financial forecasts and market plans. Strong leader with a talent for guiding team members in meeting and exceeding goals.


Project Management • Business Development • Operations Management • Team Building & Leadership
Business Process Analysis • Profit & Loss • Process Development • International Business Management
Process Optimisation • Change Management • Mergers & Acquisitions • Strategic Planning • Negotiation
Organisational Development • Communications • Consensus Building • Multilingual: English, Dutch & German


PROFESSIONAL EXPERIENCE
bv, owner, various projects • 2011-current
bv supports organizations in their business development ambitions, providing conceptual guidance, project and interim management consultancy.
- Project manager at an insurance company, complete cycle business analysis-process re-engineering-blueprint design for custom build ERP environment (third party)-implementation-change management.
- Establishing a consultancy business line in the construction segment
- Jury member Registered Master of Business Administration at IBO

IDS SCHEER AG, Various Locations • 2008-2011
Developers of business process management software, solutions, and services. Now part of Software AG.

Manager, EMEA Operations
Provide key leadership and guidance for EMEA area subsidiaries, including acting as Director for the Belgium & Luxemborg operation. Supervise ongoing business operations and organisational management. Drive business development by fostering communications and cooperating between corporate and local teams. Conduct annual reviews of business processes, operations, finances, organisation, and functions. Coordinate restructuring of subsidiaries as needed. Consult with personnel to provide direction and management. Support large international initiatives via risk assessments and evaluations. Manage project planning and implementation. Address and resolve problems as needed. Recruit and hire personnel. Administer key accounts, including selling new products into accounts and providing pre-sales support. Manage customer relationships with top-priority accounts. Identify opportunities for further product penetration.

• Introduced effective EMEA staffing procedures, which have remained in effect to this date.
• Improved operations for subsidiaries in France, the UK, Belgium, and other locations through comprehensive business analyses and restructuring projects.
• Guided the Belgium & Luxemburg subsidiary from €900,000 in losses to achieve profitability in 2010, with a total of €9 million in revenue.
• Managed successful integration and merger of product and consulting business lines.
• Established a more solid strategic position in Belgium & Luxemburg, with a focus on alignment with delivery capacities and future direction. Restructured sales and delivery operations.
• Created and deployed the local partner ecosystem.
• Enhanced business monitoring via a new local KPI dashboard.
• Supported consulting staff in improving competencies via the "Jump In" continuous learning program.



RODAMCO EUROPE / UNIBAIL-RODAMCO, Rotterdam • 2000-2008
€23 billion commercial property operator, investor, and developer in Europe.

Head of Project Management (2005-2008)
Directed the project management organisation in developing and launching the SAP template across European operations. Ensured standardised processes for all modules, with the individual needs of each country taken into account. Gathered requirements and communicated with stakeholders. Coordinated a total of 60 personnel between internal teams, the project management organisation, and implementation partners. Provided key information and updates to chief executives. Drove project activities throughout Spain, France, Belgium, Netherlands, and Sweden.

• Drove adoption of SAP best practises throughout Europe by creating a standard template with specialised modifications for specific countries.
• Completed a successful implementation and migration for all Rodamco locations.
• Ensured appropriate alignment between corporate requirements and individual country or subsidiary requirements through diligent monthly reporting and communications with stakeholders.
• Facilitated seamless implementations in each country by developing a multi-stage process.
• Launched the key user program and the change management platform.
• Cut 3 weeks from time spent on financial and operational reporting.
• Eliminated 20% in annual IT staff and application expenses.
• Guided the company to achieve the Business Process Excellence award.

Manager, Quality & Control / IT, Rodamco Netherlands (2000-2004)
Managed all aspects of quality, control, and business technology administration for the Netherlands location. Established process models and procedures. Updated and improved on business processes on an ongoing basis, including implementing change management structures and auditing programs. Monitored and maintained all hardware, software, and telecommunications assets.

• Built consensus behind investment in a successful ERP solution, which would reduce costs, reporting time, and effort involved in acquisitions.
• Stabilised consistency for internal value evaluations of the company property portfolio by defining a new method for evaluation.
• Coordinated full integration of Rodamco Retail into Rodamco Netherlands, with full authority over all merger activities.
• Facilitated the integration of ICT into company operations, including property portfolio data.
• Served as team lead for implementation of post-merger initiatives focused around IT strategy design.
• Transitioned the historical and active archive environment into digital format.
• Reorganised the project organisation implementation structure by upgrading SAP into a service application management competence centre.



VOESTALPINE RAILPRO, Hilversum • 1995-2000
€140 million supplier for rail infrastructures and services, staffing 150.

Head of Finance & Administration, Railpro (1997-2000)
Spearheaded financial operations and administration for the company and its subsidiaries. Coordinated full reengineering of financial administrative processes and organisation. Provided key direction as a member of the management board. Supervised financial teams. Reported to stakeholders and board members.

• Improved performance tracking by introducing monthly reports and key performance indicators (KPIs).
• Established effective processes for budgeting and purchase management.
• Restored a nonfunctional finance department by reorganizing processes, roles and tasks.
• Lowered reporting time from 10 to 3 business days.
• Launched the customized Railprofit ERP system, replacing the outdated BAAN system.
• Instrumental in completing the split of the Dutch Railway infrastructure by managing claim and calculation of €11 million in claim in-courant stock.

ADDITIONAL ROLES:
• Various Positions, Voestalpine Railpro (1995-1997): Managed accounts payable, cost calculator stock, and organisational administration, including budgeting and internal management. Oversaw a complete restructuring of accounts payable.

Education

FORMAL EDUCATION

Master of Business Administration, Executive Program 2003
Kingston University, London, United Kingdom

Bedrijfseconomie / Bachelor of Economics 1995
Haarlem Business School, Haarlem, Netherlands

H.A.V.O.
Fioretti College, Lisse, Netherlands

TRAINING COURSES

Change Management – Business School Lausanne
Leadership Seminar - European Business School
Leadership for High Potentials - SGMI-Boston University

Skills

Directie functie grote consulting firma (DAX company), Head of Projectmanagement department (AEX company)

Languages

Nededrrlands - Engels - Duits

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