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Contract Manager

Work Experience

PERSONAL INFORMATION, AREAS OF EXPERTISE, AREAS WORKED
German National
• Main area: Telecom, Networks

• Quality Management: worked in a CMM Level 5 (MahindraBT) and for five years in an ITIL driven (BT) environment

• Contract management & Negotiation, Due Diligence, Service management, Bid Management, Transitions, Regulatory.

• Extensive knowledge and experience of leading negotiations, drafting & implementation of commercial contracts with major Telco equipment & software development vendors & service providers.

• Outsourcing, Programme Management, 3rd Party Management, Stakeholder management.

• Experience in managing Indian suppliers (MahindraBT, now Techmahindra/Satyam)

• Based on requirements Analysis, led the drafting tender documents (Request for Information/Proposal/Quotation), managed the tender process, tender evaluation.

• In co-operation with engineering, drafted Statements of Work using either a detailed specification, a level of effort specification, or performance based specification.

• Statements of Work included Project Work Breakdown Structures and Contract Work Breakdown Structures.

• Monitored contractor performance by milestones and benchmarking criteria

• Service delivery

• Project management

• Change management

• Managing Software testing, release management, deployment

• Monitoring and reporting

• Helpdesk creation and management

• Investigation of Regulatory and Local Legal environment

• Documentation and post-mortem analyses of escalation.

• Establish operational objectives and work plans for all On-site teams

• Develop, modify and execute company policies that will positively affect immediate operations.
• Implement new projects, policies and procedures for the department(s); and ensure that project goals are met.
• Utilize previously acquired technical, project management, and people management experience to actively lead regional and global projects.

• Serve as the face to the customer for the Global Support

• Work with field organizations - Sales and Professional Services - to identify at-risk projects and develop corrective action and support planning.

• Serve as the primary point of contact within the region in scenarios where support process breaks down and customer explanation is required.

• Respond to and drive customer escalations by coordinating the appropriate resources

• Present post event Service Incident Reports as required

• Oversee the processes that assign the appropriately skilled resources to specific customer issues.

• Provide a weekly update of \'Hot\' Issues for review by regional leadership, as well as Technical Support management and use in other reporting to Senior Leadership. Assign, or re-assign problem follow-up

EU National (German), Swiss Residence & Work Permit (valid until 2014)

TELEFONICA SWITZERLAND SINCE JUNE 2009

Working on large outsourcing contract with DHL, Supplier Manager for Switzerland, Austria, Slovenia and Hungary

Cost cutting of Operating Expenditure
Margin management, tariff rationalization & commercial benchmarking

ALCATEL-LUCENT SWITZERLAND JANUARY – APRIL 2009
Project: to build a “boiler plate” and standardize bidding processes for the maintenance contract division of an integrated Alcatel-Lucent..
Reviewing the “Multivendor” Maintenance Vendor Management offering of Alcatel-Lucent.

BT GROUP 2003 - 2009 BT Belgium
Anheuser Busch InBev, Contract Novation & Supplier Manager, MAY 2005 – MAY 2009
• Responsibility for Telco contract management and renegotiation in Russia, Ukraine, Hungary, Czech Republic, Bulgaria, Montenegro, Serbia, Germany
• Cost cutting of Operating Expenditure targeted at $2,5 million, achieved 5 Million
• Margin management, tariff rationalization & commercial benchmarking

BT Germany
European Central Bank, Service Delivery Manager (Maintenance) MAY – NOVEMBER 2004
• Secure messaging & core network between national banks worldwide
• Supplier management Euro-wide (& some extra-European activity)
• Helpdesk creation, management and coordination, roll-out of maintenance in 32 countries.

Mahindra- British Telecom, Contracts Manager 2003 (JANUARY – DECEMBER)
• Professional Services (Telco Software Application Support, Off shoring).
• Contracts management & controlling of marketing services & events.
• Working on bids to various blue-chip clients (Deutsche Telekom, Vodafone, Alcatel, et alii)
• Performed due-diligence on various take-over candidates (software consultancies)
• Project & quality management. Co-ordination and contract management with Agilent Technologies & IP-Value.
• Project management of various billing projects with MACH, Telco clearing house. Co-ordination of teams in the U.K., Germany, Luxembourg, India.

Alstom (Switzerland) 2002 (JUNE-NOVEMBER)
Contracts Manager
• Service delivery management, sub-contractor management
• Coordinated teams in Switzerland, Belgium, France and Austria ETCS (Eurobalise) systems for SBB/CFF/FFS Swiss railway project.
• Negotiated software licensing agreements

Belgacom Mobile MAY 2001 – MAY 2002
Contracts Manager
• Commercial negotiations of the future UMTS ATM/IP Data backbone (Volume: 500 Million Euros)
• 70% Software, 30% Hardware procurement
• Service delivery management
• Performed due-diligence on prospective suppliers
• Negotiated favourable commercial conditions with major suppliers (a/o., Cisco, Nortel, Logica, Alcatel)
• Negotiated various turn-key implementation and outsourcing agreements
• Negotiated GSM Location Based Services (platform & applications, incl. licensing agreements)
• Negotiated GSM WAP GPRS contracts
• Negotiated with 3G/Location Based Content Providers. Negotiated various GSM Value Added Services and software contracts

Cisco Systems (France/USA) JUNE – NOVEMBER 1999
Global Sales Training and Support Manager
• Supporting Cisco Sales teams from a business and technical perspective. Aligning business and Siebel integration for effective scaling in readiness for growth

Nortel (UK) JANUARY – May 1999, NOVEMBER 1999 – APRIL 2001
Service Delivery Manager
• The team provided Hewlett Packard and Agilent with a fully managed service solution, eventually to cover 200+ sites in Europe, ensuring compliance with ISO and internal Nortel Networks quality norms
• Managed all suppliers on HP/Agilent sites (Siemens, Nokia, Ericsson, etc.).
• Managed the split-up of Agilent & HP infrastructure.
• Trouble-shooting of some severe technical bugs that had prevailed over an extensive period of time.
• Co-ordination of third-party contractors\' activities. Liaising as an agent of Hewlett Packard and Agilent with Global One, Deutsche Telekom, Mannesmann Arcor, Siemens and DeTeWe
• Co-ordinator between the architects, the site engineer technicians, the civil works contractors, and other parties involved in the site build
• Negotiations with local authorities.
• Spare parts supply management Euro-wide
• Worked on various UMTS RfQs (Swisscom, Telia, and Vodafone D2), building risk registers and drafting related turnkey solutions.

Research Systems Corporation 1994 - 1998
Service Delivery Manager
• Market research, evaluation, pre-testing and management of TV commercials.
• Start of the German office,
• Organization of research events, negotiating with hotels
• Extensive experience in managing and reducing travel cost

Tour Guide 1980 - 1994 Europe & Turkey

Education

Ludwig-Maximilians Universität München 1980 - 1985

Degree in Social Anthropology (“Very Good”)

Languages

English Fluent
German Fluent Native
Conversational Spanish

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