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Director

Work Experience

July 2000 to date: Thomas Cook Tour Operations Ltd.

Business Improvement Manager: July 2000 – April 2001
Revenue Management Project Director: May 2001 – June 2003

Initial contract to produce review of business practices to determine the systems and resources required to achieve the 5-year revenue strategy. Documented Feasibility Study for Revenue Management including recommendations for structure, systems and procedures. Determined Management Information requirements. Second contract to document tender for procurement of Revenue Management System and to negotiate contract

Third contract to direct project implementation including specification and delivery of software, reorganisation of business to ensure attainment of substantial revenue enhancement. The suite of Revenue Management projects includes implementation of Forecasting, Pricing, and Optimisation modules. Member of holding company (Germany) Revenue Management Board, which ensures consistency between group companies and delivery of synergy benefits from business and IT perspectives

March 2000 to July 2000: various assignments

Contract work for several businesses, mainly in e-commerce including those setting up portals for travel, information services, financial exchange and ex-pat services. Determined and documented marketing, advertising and distribution strategies. Assisted with business plans and fund raising. Advised on technology systems, providers and distribution partners

Dec. 1998 - March 2000: Director of Ticketing; Stoll Moss Theatres Ltd, London W1.

Appointed to direct management and commercial development of the Ticketing Division of London’s leading theatre owner. Responsible for marketing, sales, personnel, customer service and producer liaison departments. Sales function includes a centralised call centre and 10 local box offices - some 160 staff

- Prepared 5 year corporate strategy.
- Increased profit by 10% in first year.
- Restructured business to deliver customer service and facilitate sale of company.
- Determined objectives measured by KPIs for all members of staff.
- Initiated programme to develop customer base and create new audiences.
- Established Quality Management programme to deliver consistent customer service.
- Implemented new ticketing application system.
- Specified and procured ‘soft switch’ telephony system.
- Developed multi-media distribution infrastructure and supporting contracts.
- Specified industry based theatre portal.
- Introduced structured management disciplines including direct marketing and revenue management.
- Delivered cost reduction programme reducing cost base by 8%.


Sept. – Dec. 1998: Senior Project Manager; New Millennium Experience, London SW1.

Contracted to programme manage all IT projects - Finance, HR and Commercial.

- Determined distribution strategy for trade and public sales.
- Negotiated IT supply contracts.
- Recruited management team.
- Structured IT department to deliver projects and manage operations.

Feb.1991-Aug.1998: Eurotunnel Group, Calais, France.

Director, Management Services (1991-96); Director, Customer & Staff Technology (1996-1998)

Appointed to specify and project manage implementation of all commercial and accounting systems (software budget £6m.). Constituted and managed eight departments: commercial finance, electronic payment services, travel entitlement, coach and freight sales administration, system management, travel agent training and support, railway administration and special projects.

- Determined business requirements for all corporate activities (car, coach, freight, retail, in-house tour operator and through-rail) for all European markets.
- Implemented management information and KPI performance reporting.
- Awarded tenders and managed implementation of all key systems on time and within budget.
- Wrote and had verified commercial prospectus for Rights Issue.
- Specified and implemented first pan-European credit card authorisation system.
- Recruited and trained all commercial support staff.
- Responsible for commercial division’s budget, planning, internal communications and reporting.
- Recruited 12,500 travel agents into Anglo/French distance learning training programme.

Seconded to Group CEO’s Change Management programme, specific responsibility for organisation structure and procurement groups. Thereafter promoted to Director, Customer and Staff Technology in September 1996 reporting to Managing Director to determine and implement customer focused technology strategy (budget £8m.). Line management responsibility for direct marketing, distribution, corporate Internet, Intranet, data warehouse, commercial and operational systems, electronic payment services and ticketing. Projects implemented included:

- European direct marketing database increasing such sales by 160% in first year.
- Yield Management system increasing revenue by 2% in first year.
- 220 seat European call centre reducing costs by 40% in first year of operation.
- Design of bilingual Internet site attracting initially 30,000 visitors per month.
- Toll system introducing client/server architecture & GUI.
- ATB integrated ticketing system reducing costs by £400,000 p.a.
- Data warehouse and management information system.
- Integrated manpower rostering system reducing lost time by 18%.
- Automated vehicle allocation system eliminating six operational shifts.
- Integration of 11 accounting systems ensuring Year 2000 compliance and Euro acceptance.
- Global distribution system for worldwide travel trade sales.
- Procured real time customer information system.
- Implemented Call centre GUI and workflow.

1990-91: Gander and White Shipping Ltd., London SW6 (Fine Art and Antiques)
Director of Finance/Company Secretary

Responsible for finance and administration of group and associated companies; management responsibility for John Bellman Ltd., a country auction house. Appointed Director of holding company September 1990.

- Strategic review of group activities in UK/USA.
- Produced up to date statutory accounts and first group consolidation.
- Set up group accounts department based at new distribution centre in Sussex.
- Undertook operational audit and review of UK activities.
- Produced system specification and effected computerisation of all operations.
- Provided strategic consultancy to airfreight and property companies outside main group.
- Effected complete reorganisation of business leading to a substantial reduction in costs.

1981-89 Worldfast Group, London EC1 (Ship Agency/Forwarding)
Last position held: Group Finance Director/Company Secretary (1984-89)

Responsible for Finance, IT and Administration departments. Appointed Director of holding company in January 1984. Thereafter;

- Constituted airfreight division as separate company to facilitate management buy-out of remaining divisions from group holding company, Internatio Muller NV.
- Compiled management buy-out prospectus and negotiated terms of purchase.
- Undertook restructuring of company, corporate acquisitions and finalised completion accounts.
- Instituted treasury management following capital injection.
- Merged four forwarding companies and given additional main board responsibility for same.
- Undertook review of group accounting systems and integrated fully to operational systems.
- Set up and managed successful new shipping services to the Far East and Middle East.
- Established companies in Hamburg, Bremen and Dublin.
- Re-engineered and computerised operational systems.
- Negotiated acquisition of road haulage company.

1976-81: MAT Group, Hull, E.Yorks. (Forwarding/Transportation)
Last position held: Company Accountant (1979-81)

1974-76: Horsley, Smith & Co. Ltd., Hull, E.Yorks. (Timber Merchants)
Last position held: Senior Cost Clerk

Education

1968-71: Sedbergh School, Sedbergh, Cumbria
1971-73: Hull College of Commerce, Hull, E.Yorks.

OND Business Studies; Fellow CIMA; Open University French Diploma.

Skills

ACCOUNTING

Costing
Budgeting
Incomplete records
Branch accounts
Management accounts
Statutory accounts
Group consolidation
Tax
Banking
VAT/TVA


CORPORATE FINANCE

Restructuring
MBO
Prospectus
Treasury management
FOREX
M & A


COMPUTING

Strategy
Programme management
Procurement
System specification
System implementation
Project planning
Tendering
Accounting systems
Operational systems
Ticketing & event management systems
Call centre ACD systems
Real time systems
Databases
Internet/intranet
GUI & workflow


COMPANY SECRETARIAL

Property
Leasing
Board meetings
Statutory filing


MAN MANAGEMENT

Recruitment
Personnel development
Training


STRATEGIC

Corporate strategy
Operational reviews
Change management


OTHER

Quality
Safety
Planning
Direct marketing
Credit cards
Electronic payments
Recruitment
Call centre
Box Office
Dynamic tolling
Distance learning
Ticketing
Procurement
Quality
Revenue Management

Languages

English, French

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