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Project/program manager

Work Experience

Relevant domains of experience:
Project/Program management, ICT management, business unit management, Customer Services management, manufacturing, sparepart management, logistics and distribution, supply chain management.

Recent Projects/programmes:
· European Program Manager, outsourcing the 100++ European field sparepart warehouses of Hewlett Packard from TNT to DHL. The assignment covered new operational process design, hardware, software and interfaces design, development and testing of new applications and preparation and testing of the migration and the implementation in 16 European countries. I executed the project with third party ICT groups in Bangalore, Almere, Torino and Glasgow and internal ICT groups in Amstelveen, Glasgow, Frankfurt and Grenoble
· Preparation and migration of 100++ European sparepart warehouses of Compaq to TNT
· Consolidation of 120+ European sparepart warehouse propriety applications of Compaq in one new system cluster
· Consolidation of 16 country financial Customer Services applications of Compaq in one new European image
· Operational process design and implementation of a new Service Product for Packard Bell
· Operational process design and implementation of four new Service Products for NEC
· Outsourcing of application maintenance from DEC to ATOS in Torino

Further area’s of expertise:

Outsourcing:
· Negotiation, implementation and management of application maintenance outsourcing, local, European and off-shore
· Selection of European and worldwide Services logistics third parties (all systems aspects)

Management:
· Operational management of multiple European IT development and support groups
· General Management of a manufacturing and distribution unit
· International sparepart logistics Management
· Test management, conference room pilots,
· Off-shore IT production and maintenance management

IT Architecture:
· European and worldwide (logistics, service delivery) application selection, integration, customization and implementation
· IT strategies, change and interim management

Application experience:
· Recent logistic network applications like TNT’s UNAS and DHL’s SLS
· Several propriety logistics, shopfloor and orderfulfilment architectures (DEC, Compaq, HP, NEC and Packard Bell)
· ERP (ASK, Maxcim, Astea, Metrix, JDEdwards and a bit of SAP and Peoplesoft)
· MRP II, JIT, TQM

Freelance Program Manager 2000 - 2005

Program Management for Digital Equipment Corporation, NEC, Packard Bell, Compaq and Hewlett Packard, see details under “recent positions” (pag 1). A detailed summary is available on request.

Compaq 1997 - 2000

2000: Program Manager for the outsourcing of the IT support, maintenance and development work of Compaq’s Customer Services logistics applications in Europe to ATOS Italy.
In parallel I have, on behalf of Compaq Customer Services Europe, extensively participated in the selection of a European and a Worldwide Services logistics third party.

1998: Program Manager for the worldwide implementation of JDEdwards “One World” in Compaq’s Customer Services in Europe. As the European member of the global IT team responsible for all IT aspects in the implementation of JDE in the Europe. This included application customization, the pilots, all infrastructure, migration and roll-out in Europe and the implementation of European application support and development teams.

Digital Equipment Corporation 1971 - 1997

1993: European Services Logistics IT Manager, besides that as Program Manager responsible for several larger European migration and implementation projects.

1992: European Logistics manager for Scandinavia, Finland and Benelux.

1988: Business Unit Manager of the European Educational Services manufacturing unit, Project Manager for the European Manufacturing Orderfulfilment organization

1984: Customer Services manager of the European Software Distribution Center in Nijmegen

1983: Software Operations and Software Logistics manager for the Netherlands

1982: Program Manager implementation of DEC’s Dutch PC Services organization

1975: Field Service Branch manager

1971: (remote) Field Service Engineer



Dutch Airforce N.C.O. 1965 - 1967

Maintenance (electronics) of Fokker F27 and Alouette 2/3.



PTT Leidschendam (Dr. Neher Laboratory) 1964 - 1971

Design, build and test of electronic character recognition equipment, mail destination sorting systems and electronically controlled internal transport equipment. (hardware and software)

Education

Several modules (architecture level) JDEdwards “One World” 1997 en 1998

Data warehouse Architecture consultancy seminar 1996

Three modules SAP (Management level Logistics) 1995-1996
Evaluation ASTEA

Many seminars, conferences, AME member 1988-1994
(TQM, Logistics, MRP II, JIT, Strategy)

Leergang Bedrijfskunde (University of Rotterdam) 1988-1989

Project Management training (DPM) 1988

DEC management education (Internal and external) 1975-1988

Many DEC hardware and software courses 1971-1979

P.B.N.A. Electronics, HBO level 1969-1971

N.E.R.G. Electronics, MBO level 1967

PTT Electronics (internal) 1965-1967

Anthony Fokkerschool, electronics as applied in 1964
Aviation Industry

Secondary school 1962

Skills

Project/Program management, ICT management, business unit management, Customer Services management, manufacturing, sparepart management, logistics and distribution, supply chain management.

Languages

Dutch and English fluently, acceptable German and limited French.

Other

Detailed summary of the projects/programmes assignments of the last years is available on request

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