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IT Director

Work Experience

Skills Summary

A highly experienced IT Director with broad and current technical knowledge, backed by particular skills in:
Change management, start up operations and rescue of operations that have foundered for whatever reason.
Overall systems Integration of hardware, software, voice, data and mobile technology.
Team management and communications, adept at motivating and training young or inexperienced teams and overcoming skills shortages by developing staff from scratch.
Turning IT to the commercial advantage of the business rather than just being seen as an administrative cost, also focussing on business requirements and benefits rather than technology for its own sake.
Leading by example and maintaining a high level of technical knowledge, generally very hands on.
Problem solving, fast working and able to take the tough decisions where needed.
Innovation, and the ability to exploit new and emerging technologies.

Recent Career
February 2001 ¡V Present. Senior Project Manager for ICL/DFES (Contract)
January 2001 ¡V February 2001 Interim IT Manager ¡V Eurobenefits (Contract)
1994 ¡V December 2000. IT Director. International Business Communications
1990 - 1994. Senior consulting/contract assignments with AIWA (UK) (MIS Manager), XL/Datacomp, Four Masters Limited and Computacenter.
1987 - 1990. EUROPCAR MIS Manager
1979 - 1987. Grand Metropolitan Information Services. Consultant/Project Management roles.
Education & training
9 ¡§O¡¨ Levels, 2 ¡§A¡¨ Levels, City & Guilds in Computer Sciences, HNC in Computer Sciences Parts I & II. Extensive technical and managerial training.
Personal information
Born 14/7/50. Married, no children. Hobbies include reading, music, theatre, cooking, travel, keeping fit and gardening.
RESPONSIBILITIES AND ACHIEVEMENTS

CONTRACT AT DFES/ICL (5th February ¡V Present)

Employed as a Senior Project Manager by ICL on behalf of the Department for Education and Skills (DFES) which concerns the migration of 78 Training Enterprise Councils (TEC¡¦s) to 47 Local Learning Skills Centres (LLSC¡¦s). I am responsible for the South East Region which comprises Berkshire, Buckinghamshire, Hampshire, Hertfordshire, Isle of Wight, Kent, Oxfordshire, Surrey and Sussex plus the Head Office in Coventry (a total of 1,900 staff)

ICL and Xansa have been awarded the FM Contracts for all IT Infrastructure and Support and I am responsible for implementation in my region, the technologies involved are:

BT & Cisco for Wide Area Network

Siemens and Global Crossing for Voice

Dell for Servers and PC¡¦s

Sun Sparc Workstations and Checkpoint 1 for Firewalls

HP OpenView and Cisco Works for Network Management

Storage Area Network (SAN) deployment for Backup and Recovery.

Windows 2000 for Servers and Clients

Office 2000 and Exchange/Outlook 2000

Oracle for core Business Applications

The first Phase was completed at the end of April and I am now responsible for the rationalisation and migration of all Application Software most of which is Oracle based, I am working with Xansa who have been appointed to handle all software development.

As staff at the Learning and skills council operate from multiple sites all new application software is Browser Based and is being developed to E-Government guidelines. A DFES/LSC Intranet is also under development and will go live in the first quarter of 2002. The LSC also make extensive use of Government statistical databases that have been traditionally distributed on CD, these applications are also being redeveloped to run on the Intranet.

CONTRACT AT EUROBENEFITS (2nd January ¡V 2nd February 2001)
Eurobenefits are a start up E-Commerce business who are launching an Internet based Employee Benefits Package targeted at corporate HR Departments, IFA¡¦s, Insurance Companies and Pension Companies (web site is www.eurobenefits.com)
I was employed on a short term contract to advise them on the IT Infrastructure they would require in order to set up a stand alone business, at present the infrastructure for the business is largely run via a holding company. The main technologies involved were:

NT Servers
Windows 2000 and Office 2000
Java, Java Script, HTML, XML & Dreamweaver
Sun Solaris Servers for E-Commerce applications
Nokia Firewalls and Cisco Routers
WAN operated by Claranet
Secure VPN & Co-Location operated by Globix

IBC - IT Director (July 1994 ¡V December 2000)
Reporting to MD, brief included European subsidiary operations and direction of corporate IT steering committee.
IBC - part of the Informa Group - specialise in direct marketing of Conferences and business to business Publications. They are a UK plc with offices in 15 other countries around the world.
Main challenges have been integration of systems and staff in a fast-changing environment of merger and acquisition, this has also necessitated significant change management as the company has grown from 350 staff in the UK to over 2000 in a five year period.
From a starting point of two locations the company now has 18 UK offices and I had to set these up from scratch including:
Structured Cabling
Air Conditioning
Fire & Security Alarms
Local Area Networks
Wide Area Network
Voice & Data
Fax Services
Internet Connections
Desktop PC¡¦s & Printers
Servers
Computer Room
Video Conference Facilities.
Call Centre
The rapid enlargement of the company bought about the need for changes in working practices as well as improvement in IT Services and these went hand in hand, in particular I improved productivity and job content by replacing cumbersome paper based systems with fully automated workflow applications.
IBC traditionally attracted customers via the Direct Mailing of Brochures but this was losing effectiveness, I was successful in implementing a new marketing strategy with the result that sales are now made through multiple channels i.e.

Email Marketing
Fax Marketing
Internet Marketing
Telemarketing
Direct Mail

The introduction of Document Imaging technology meant that it was possible to do away with hard copy filing and to make the movement of information between offices and customers much more efficient. The technology also incorporated a purchasing system whereby invoices were sent out for approval as Email attachments with a supporting Internet based application driving the approval process.
In order to help staff to accommodate and embrace the constant changes I set up an internal Training Function and personally headed up frequent Induction and Briefing sessions to explain what was going to happen and how they would be effected.
E-Commerce is a top priority - I headed a Group Project Team to implement the Open Market Transact and IPS software which is hosted in Cork. Local development utilised other E-Commerce tools such as JAVA, JAVA Script, ASP, XML and HTML. Some examples of applications developed in this area are:
Electronic Booking and Secure Payment for Conferences
Marketing of Conference and Publishing products
Distance Learning
Sponsorship & Exhibitions
Electronic Publishing
Browser Front End for Internal Systems
Documentation Sales
On-Line Subscription Sales

Other application areas included business-specific requirements as well as mainstream commercial applications such as accounting, office automation, and desktop productivity
All the core systems have been developed in Oracle Version 8 and Oracle Forms 6 running on Compaq servers under NT. The accounting systems are in the process of migrating to the Client Server version of the CODA Accounting packages with Business Objects employed as the reporting tool.
VB5 & VB6 were used extensively for the development of front-end interrogation and reporting tools to allow staff to have improved access to the Marketing Database. VB was also used for the development of a portable Delegate Registration System that was used at large Conference Events. C++ also used for the development of PC sub-systems.
The PC network uses Novell Netware and Microsoft NT together with TCPIP and ODBC. Communications hardware included CISCO, Bay & 3Com. Structured CAT5 100b Ethernet cabling with Fibre Backbone.
The PC environment encompasses Windows 2000, MS Office, Outlook & Exchange, plus Lotus Notes and Lotus Over Quota (Contact Management). Mac applications include Quark Express.
Also skilled in the use of MS Project for managing and reporting upon major projects.

Successful systems projects for which I was directly accountable included:
Delegate Registration (conference bookings, invoicing, joining instructions and credit control), E-Commerce Sites, Marketing Database (supporting direct marketing activities), Documentation Sales, Publishing Fulfilment.
Development of a Data Warehouse and Management Information System using Business Objects.
Development of smaller sub-systems such as speakers database, conference front & back office, warehousing and on-line enquiries.
Implementation of a PC Network for 1250 users over 15 locations, including Internet access and development of intranet site
Implementation of office automation product set including Microsoft Office, Microsoft Exchange and RightFax software.
Implementation of ISDX telephone systems on all sites including voice mail and call logging
Project managing the set-up of 12 new offices including all voice and data services
Development of a range of Workflow application using Lotus Notes
A Document Imaging project which optimised storage , retrieval and processing of hitherto paper based processes such as authorisation on invoices.
Project managing the implementation of CODA accounting software in European subsidiary
Implementation of a telesales and accounting system with supporting PC network for Marcus Bohn Associates (UK subsidiary)

Previous example achievements
With Aiwa: (Contract December 1993 ¡V June 1994)
Upgraded AS/400 B35 to E35 and implemented disk mirroring.
Implemented J D Edwards Order Processing & Financial software
Established operational environment including disaster recovery.
Developed strategy for service management system.
Implemented plan for introduction of EDI.
Integrated systems with AIWA factory in South Wales.
Integrated systems with third party distribution company.
Formulated European IT strategy with French and German subsidiaries.

With XL/Datacomp (Contract August 1993- November 1993)
XL/Datacomp had recently been purchased by Storage Technology Ltd with the objective of building the company into the European distribution channel for Storage Technology disk and tape products targeted at the IBM mid-range marketplace.
My role was to put together an IT strategy to facilitate the integration of the UK operation into the parent company¡¦s IT infrastructure.
Technologies included IBM AS/400 with J D Edwards application software, Novell Netware, X25 Wide Area Network and GPT ISDX for Voice.

With Four Masters (Contract December 1992 ¡V July 1993)
Four Masters who are a software house based in Uxbridge specialising in developing applications in a DOS/Windows/Novell & SQL environment. My primary responsibilities were successfully building two products:
Mastertrack - a container tracking system based on Radio Frequency technology.
Fourmost - a development ¡§Tool Kit¡¨ for Windows.





With Computacenter (Contract July 1990 ¡V November 1992)
As IT manager I set up the complete IT infrastructure including Voice & Data communications for 1,500 staff in 20 locations nation-wide. I reported to the Chairman and agreed requirements, priorities and budgets with the Main Board.
Key achievement was replacing a hotch-potch of PC based systems with a single integrated AS/400 & J D Edwards based Order Processing, Distribution and Accounting system. In addition I also installed a company wide Voice and Data network.

With EUROPCAR (September 1987- June 1990)
As MIS Manager I completely re-developed the UK IT infrastructure, worked with the head office in Paris on formulation a Pan-European strategy, and delivered a Computerised Reservation Systems.

With Grand Met (October 1979 ¡V August 1987)
Consultant/Project Manager to operating companies in the Grand Metropolitan Group. Mainframe/WAN environment.

With Sentry Insurance (July 1975 ¡V September 1979)
Operations Manager in IBM Mainframe Environment

With British Leyland (September 1971- June 1975)
Shift manager and Technical Support in IBM Mainframe Environment

With Kalamazoo (July 1968 ¡V August 1971)
Computer Operator and Shift Leader in ICL & NCR environment

Education

9 O Levels

2 A Levels

ONC & HNC in Computer Sciences

Many and various Technical and Management traning courses

Skills

Systems Integration, IT Infrastructure, E-Business

Change Management, Business Process Re-Engineering

Greenfield IT Sites

Troubleshooting

Team Building

CRM

Languages

English and a little French

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