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Interim manager

Work Experience

INTERIM CAREER HISTORY

Company: VENDEX KBB – LARGEST RETAILER IN NETHERLANDS

Dates: Jan 2002 – April 2002 (Contractual work)

Position: MARKETING STRATEGY CONSULTANT

Responsibilities:

· Managed a project to develop a European Store Credit Card and Loyalty Programme across 30 retail brands
· Research brand customers and develop proposition for added value benefits to retail card proposition
· Develop strategy for Credit Card IT platforms and manage discussions with Credit Card providers for JV’s
· Set Up European Credit Card marketing team


Company: SAINSBURYS RETAIL GROUP & BANK

Dates: June 2001 – Dec 2001

Position: BOARD LEVEL INTERIM MANAGER

Responsibilities include:

· Project Managing and developed new Insurance & Credit Card products across Sainsburys stores including above and below the line national promotions
· Designing & implementing new sales process and training strategies to the branch staff
· Prepared new strategies for opening new distribution channels & products in Niche markets
· Develop CRM Strategy, Marketing Database & Design of new NECTAR retail loyalty programme for Reward Card


Company: ASCOT DRUMMOND LTD – Start up Internet accountancy service provider to
small businesses in Europe

Dates: June 2000 – July 2001 (Contractual work)

Position: COMMERCIAL MARKETING & BUSINESS DEVELOPMENT DIRECTOR

Responsibilities:

· Put proposal together for securitisation of £ 6.5 million funds from city investors
· Formulating Brand & CRM strategies CRM, Business Development strategy & Marketing Consultancy
· Building partnerships with ISPs & Financial Services including HSBC companies
· Set up Sales & Marketing Teams & International Service Centers
· Segmentation of SME sectors & business modelling
· Developing added vale services for SME businesses
·
Company: FIRST E INTENET BANK ,DUBLIN – XELECTOR PLC

Dates: Jan 2000 – Sept2000 (Contractual work)

Position: MARKETING DIRECTOR

Responsibilities:

· Managed a project to develop an internet based pan-European Financial Services and Utilities Shopping Software Exchange for European Banks & Insurance companies
· Formulating Business Development strategy & Marketing Consultancy
· Building partnerships with ISPs & Financial Services companies including LastMinute/FT Times/ RBS/Autobytel/BOS/Morgan Stanley & HBOS
· Set Up 4 European offices & sales teams

PERMANET CAREER HISTORY

Company: CENDANT INTERNATIONAL FINANCIAL MEMBERSHIP SERVCIES
One of the largest providers of Outsourced Call Centre Administration services, affinity marketing programmes and direct marketing consultancy services to the financial and retail service sectors in Europe.

Dates: Nov 1997 - Jan 2000

Position: CLIENT PARTNERSHIPS – STRATEGIC MARKETING CONSULTANT

Responsibilities:

· Managing strategic partnerships, (multi-million) International & National Accounts including
- LTSB £90Million
- RBS £110 million revenue
- Amex Europe £43 million
· Won 3 New International Accounts including Bank Of Ireland
· Marketing Consultancy - Developing added-value membership services and database/telemarketing & direct marketing programmes
· Designed and launched current account products for a number of European Banks
· Managing outsourced administrations services for major international businesses (eg BA Exec Club)

Company: SEARS RETAIL CREDIT CARD SERVICES

Dates: Nov 1994 to Nov 1997

Position: RETAIL BRAND MARKETING ACCOUNT DIRECTOR

Responsibilities include:

· Strategic & Full P&L Management account relationships with the major national retailers such as
- Selfridges £ 110 million Account
- Wallis £ 46 million Account
- Adams £ 29 million Account
· Strategic management of Call Centre & Customer Service Function – (Over 60 people)
· Development of Acquisition & Retention marketing strategies, Card Loyalty schemes for credit card & information services with retailers & third party affinity groups

Company: BRISTOL & WEST BUILDING SOCIETY,

Dates: July 1986 - Nov 1994

Positions: GROUP STRATEGIC MARKETING DIRECTOR – NEW PROJECTS

Projects included:

· Launch & Rollout of "One Stop Financial Centres" – involved recruitment of over 50 new staff
· Developing new Distribution Channels from initial business case through to pilot and full implementation
· Sales Force & Customer Service Automation
· Development 24hr Telebanking Division & Call Centre – overachieved budget by 200% generating new revenues of £53 million within year 1
· Developing Affinity Alliances/Partnerships and Salaried Salesforces
· Launch of Property Sales Division – Involved mergers and acquisitions and setting up of 38 new branches

Previous Responsibilities included:

· Manage, develop and control the group marketing strategy for Financial Services within the retail network & property services (200 branches) - Built revenues from £7million to £33 million in 4 years

Education

PERSONAL DETAILS

Address: Giggleswick
1 School Court
Wentwood Road
Llanvair Discoed
Nr Chepstow
Gwent NP16 6UH (fully mobile)

Date of Birth: 26 January 1964

Marital Status: Single

Nationality: British


QUALIFICATIONS

· 9 O'levels passed including Maths & English
· BEC/TEC OND & HNC in Computer Studies - Pass with 5 credits
· B/TEC HND in Business Studies & Finance - Pass with 4 Distinctions (inc. Marketing and Commercial French)
· Chartered Institute of Marketing Diploma - Pass (Full Member)
· Financial Planning Certificate (FPC) - 1 2 & 3
· Masters Degree in Strategic Marketing at University of Greenwich Business School (1997)

Skills

An experienced Interim Executive operating at board level, from a Strategic Marketing & Business Development background, particularly focussed on building new distribution channels and ventures in the Services/Retail Financial Services &SME sectors.

In-depth combination of skills in both the Sales & Marketing field includes:

· Developing and managing National/International product launches which include Current Accounts/Insurances/Investments and Retail Credit products.
· Developing and managing indirect/direct sales channels including Internationals sales forces
· Multi-million pound contract negotiations
· Developing new marketing channels and managing E-commerce start-ups
· Managing Telesales, Call Centres and Outsourced Operations
· Man Management and multi-million pound budgets
· Key Account and Sales Management strategies
· Strategic development of CRM programmes/Databases & Loyalty Programmes

Languages

french

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