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IT and BP Outsourcing Specialist

Work Experience

September 99 – Present
Prudential Assurance Company. Operations and Contract Manager

· Managed the market testing, contract negotiation and transition of the largest outsourcing of IT infrastructure services in the UK insurance market. Gartner have since benchmarked this commercial arrangement as being in the top 5% of deals that they have assessed.
· Developed and implemented the sourcing strategy for Prudential Assurance’s IT applications support and infrastructure services.
· Negotiated and managed major contracts for the outsourcing of Prudential Assurance’s IT operations group to a “big five” consultancy firm.
· Developed a comprehensive strategy for the cost reduction of in-house IT services, which now forms the core of operational financial management within Prudential Assurance.
· Successfully managed the transition of IT services associated with a large-scale company acquisition.
· Currently have executive responsibility for all Prudential Assurance business systems infrastructure, including outsourced services and significant in-house data centre operations. This includes budget responsibility in excess of £40m.
· Responsible for the management of all third-party IT contracts for Prudential Assurance, including hardware, software and support services.

September 98 – September 99
Racal Telecom. Customer Service Manager

· Managed an expansive customer service delivery organisation, involving in excess of 100 staff and an annual budget of £50m.
· Developed and negotiated contracts and SLA’s for the delivery of voice and data telecoms services to a broad range of public and private sector organisations, including central government.
· Planned and implemented a highly successful strategic change programme which consolidated and restructured Racal Telecom’s national service delivery and customer support organisation.
· Senior management responsibility for the business and commercial relationship with a range of demanding blue-chip and public sector customers.
· Negotiated contracts with third parties for the provision of voice and data telecoms services to Racal Telecom and its customers.

September 96 – September 98
Thomson CSF. Head of Customer Services

· Managed an extensive customer service network for a subsidiary of this multi-national professional electronics organisation.
· Implemented a strategy that delivered a “step change” in the effectiveness and efficiency of the customer support organisation.
· Negotiated contracts with third parties throughout the world for the delivery of customer support and technical services to Thomson-CSF’s customers
· Managed high-level business relationships with senior representatives of Thomson-CSF’s customers and strategic partners in Europe, Middle East, Far East and North and South America.
· Undertook a lead role in the integration project resulting from a major multi-national company acquisition.


April 93 – September 96
Hughes Rediffusion Simulation. Business and Commercial Manager

· Negotiated contracts for the delivery of substantial contracts (£10m+) with major clients throughout the world.
· Overall management responsibility for the tracking and reporting of the overall financial and operational performance of a substantial business unit.
· Successfully project managed the implementation of the new corporate financial management information system.

1987 – April 93
East Sussex Management Services. Principal Consultant

· Managed project teams engaged in the delivery of IT and organisational improvement projects to a range of public sector clients.
· Delivered a comprehensive range of high quality organisational change projects.

Education

November 97
Masters Degree in Advanced General Management – University of Brighton School of Business Management

September 96
Diploma in Management Studies – University of Brighton School of Business Management

September 95
Certificate in Management Studies – University of Brighton School of Business Management

September 89
Certificate in Management Service – Harrow College of Higher Education

September 86
National Diploma in Business Studies – Lewes Business School

Skills

See above

Languages

English

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