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Project / Programme Manager

Work Experience

Work experience / Record of employment
Work experience / Commercial practical


01.12.01- 15.09.01 Planning Manager, Programme & Planning Europe,
Cable & Wireless Europe PLC, London United Kingdom

Objectives:
To support Programme & Planning to identify, co-ordinate and align key change Programmes to meet business priorities in C&W Europe. Development of the integration plan for the various entities across Europe

Responsibilities:-
- Improve the visibility of the programme pipeline for Europe
- Identify and track key resource and capacity constraints and coordinating (Pan-European)
tactical initiatives to meet business priorities.
- Identify and recommend key change programmes required, including change programmes to:
o further the integration of the European businesses
o leverage pan-European/Global capabilities
o realize synergies
- Liaise with senior management and key stakeholders regularly to obtain input into Programme & Planning and to obtain buy-in for the plan.
- Understand resource / capacity profile and identify/ascertain key constraints.
- Conduct high level impact analyses for proposed change programmes.
- Provide input into and co-ordinate with the business planning processes and co-ordinate
tactical initiatives to meet short term business priorities.


15.03.00 – 01.12.00 Project Manager Logistic Customer Care, Dolphin-Telecom GmbH, Cologne Germany

Objectives:
In a start up environment, business manage and development of the complete logistic
operations, front office, back office with IT infrastructure, business customer constraints of
Dolphin-Telecom and customer terminals before launch date 01.08.2001

Responsibilities:-
- Managed the project from feasibility study through development, implementation, and
transition to operational support for secondary and primary Logistics partners.
- Managed business analysis, design, project planning, budgeting, procurement and HR
- Identified opportunities for key enhancements in data structures and data quality.
- Designed prototype requirements to provide current Customer Service IT requirements
- Recruited and managed a Team of 3 (including an external logistics consultant )
- Co-coordinated cross-functional logistics team and designed and conducted user training.
- Managed project communications through written reports, teleconferences, face-to-face
meetings and group presentations
- Developed internet-based presentations / Web pages to support international review meetings
- Managed transition of application development and support to external logistics partner







01.06.99 – 02.02.00 Project Manager Global Customer Champions, MCI Worldcom GmbH, Frankfurt Germany

Objectives: To set-up the customer service reporting systems and change programmes to manage the
effective delivery and implementation of the solutions PAN European wide.

Responsibilities:-
- Analyzed and designed business reports for the fulfillment process/ data warehousing
- and customer service reporting
- Analyzed and project managed business requirements for key PAN European customer service activities, Programmes and systems
- Managed development and implementation of new system functionality.
- Restructured workflow and system functionality across MCI WorldCom Germany and Global for Customers Service organizations.
- Investigated and selected solutions - content management, CRM, knowledgemanagement.
- Identified required hardware/technical infrastructure and development of new business
processes.
- Defined and implemented testing methodologies, Managed 3rd Party development, consulting teams and UAT testing

Achievements: - Improved reporting and order processing for managing new system requirements
- Improved accuracy of revenue /Market share projection, budgets and reforecast of orders
- Increased order accuracy, fault and fraud detection with a 35% increase in Q,3,4 of order
quality

22.05.98 – 01.06.99 Team Leader Order Management , MCI Worldcom GmbH, Frankfurt Germany

Objectives:
To set-up the PAN EU /National Order Management Office and managed the effective delivery of customer orders and connection points of customers

Responsibilities:-
- Overall responsible to build up an Order Management support team from 4 to 25 and improve overall accuracy and quality control process for orders received.
- Co-ordinate and form part of the Customer Service reporting and escalation department.
- Development of more effective business processes with key customer interfaces, contact strategies and communication channels.
- Project Management – customer requirements with current product portfolio.
- Business Development – Agree and manage 3rd Party interconnect agreements for customers.
- Consult to senior management , with investigate and evaluations of customer service strategies, provide recommendations.
- Development of joint ventures with other training organizations and customer service outsourcing agencies.

Achievements: Improved order intake practices and procedures which subsequently received ISO certification.
Improved turnaround times by 46% ( average ) in order delivery and customer request
date.
Improved relationship with key operations and account managers with improved cost
management






12.1996 – 12.1997 Founded CE Beverages cc, Export of South African Wines to Germany

Liased with import / export shipping agencies to maintain supply and demand.
Market research and market planning with local wineries and German distributors.
Maintained high degree of suppliers and customer relationship.

06.1995 – 01.12.96 General Manager for midas plastic cc Products in Cape Town
( Branch Establishment ).

Tasks involved
Product Development, Business Development, Import/ Export of products, Distribution/ Logistics, PR, Sales Supervision of 3 Staff, Auditing, Customer Relations, Recruitment, financial supervision. Reporting to German Headquarters

22.05.98 – 01.06.99 Commercial practical with midas plastic GmbH München Germany

Objectives:
This commercial practical was designed to enhance and support my university studies in Marketing and to gain practical and theory knowledge for my future business ideas.

22.05.98 – 01.06.99 Commercial practical with Siemens Ltd., ( In-house Commercial practical ) Cape Town.

Stores: Stock Management & Procurement
Field Services Responsible for providing Technical sales support in the form of site surveys, presentations, technical solutions and advice as part of the contract tendering process.
Equipment & Analysis Prepare and deliver technical presentations / solutions to both potential and existing customers in the cooperate arena for Siemens SA.
Medial Investigate and evaluate new products, provide recommendations
Cash Office Debtors / collectors, accounting, book keeping
Workshop On the job Technical and practical training
Standard Products Responsible for national PBX systems / implementation and strategy
PN Sales Contractual and customer Sales activities and regional sales responsibilities.
I&M (Marketing) Classical Product Marketing and campaigning with Production and local advertising agencies
MOBTel: Mobile Telecommunication
Management Strategy and Management Fundamentals

Education

Education / Schooling
1978 British Elementary School, Jaffo / Israel
1979-1983 Primary School, Bonn St. Augustin
1983-1984 Junior Technical School, Bonn Beuel
1984-1989 International Classical type of secondary school,
Seoul / South Korea
1989-1990 German Classical type of secondary school,
Cape Town / South Africa
International Classical type of secondary school,
Nairobi / Kenya
1990-1991 International Classical type of secondary school,
Johannesburg / South Africa
with achieved degree " Highschool Diploma "
1991-1992 University of Maryland, München
1992-1993 University of Maryland, Augsburg
with achieved degree " Associates in Arts Degree".
( Recognized by the Standard Conference of the Ministers of Education and Cultural Affairs as overall University entrance Qualification “ Abitur “ )
1995-1997 Cape Technikon Cape Town / South Africa
( Technical University ) with acquired degree in
“ National Diploma in Marketing “ in December 2002

Skills

Technical Knowledge

· Technical understanding of telecommunication & data communication technologies including IP, switching, transmissions & access.
· In depth knowledge of computer Hardware.
· Technical &Mechanical knowledge of basic aviation.
Applications
· Office Suite
· Visio
· MS Access
· Project 98/2000
· Windows 98/2000
· Basic Frontpage 98 and ftp knowledge
· Siemens EDP
· Sieble (Customer Service module )
· Nortel Servcom
· Vantive

Languages

Languages:
· English Fluent
· German Fluent
· School French Basic

Other

Hobbies:
· traveling
· interest in foreign cultures, people and countries
· curious to learn different languages
· sports
· tennis
· skiing and water skiing
· wave surfing
· beach volleyball
· PADI Open Water Diver
· Golf
· hands on orientated hobbies.

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