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General Manager, Operations manager, program director

Work Experience

03/2003 – current TechTeam Europe
Senior Account Manager Pharna (Europe)
Job overview
Two-fold objectives:
· to stabilise and expand current Pharma accounts
· build-up Pharma business vertical in Europe

Accomplishments
· Establish strong relations with current client portfolio (Johnson & Johnson, Serono, CRF Box)
Define delivered services scope with current client portfolio


12/2001 – 03/2003 IconMedialab International
Industry Director Pharma & Health Care

Job overview
Coaching sales teams in how to address the Pharma industry segment. Gather best practices from the network and translate them to the local market needs internationally. Coach local sales teams in establish realistic business plans, including measurable benchmarks. Up sell local projects to international project set-ups. Demonstrate IconMedialab’s added value with respect to the Pharma industry vertical, to C-level and director level.
Accomplishments
Within one quarter 5 countries out of 11 managed to achieve the targets as jointly agreed in the business plan. Partner marketing programs have been developed, with a joined go-to-market strategy for the Pharma vertical.

05/2001 – 11/2001 IconMedialab International
Industry Director Pharma & Health Care Southern Europe
Job overview
Coaching sales teams in how to address the Pharma industry segment, based on the international service offering. Drive up sell and cross-selling between offices and project types. Up sell local projects to international project set-ups. Set-up partner initiatives to develop additional local product offerings.AccomplishmentsThe client portfolio has been increased from 1 existing key engagement into 3 additional key engagements, with a European or worldwide scope. Introduced the sales approach for the Pharma industry within the region and established dedicated Pharma teams in all countries.

08/2000 – 04/2001 IconMedialab Belgium
Engagement Director
Job overview
Definition of the local service offering and supervision of the sales team. Development of the local marketing & partner activities. Ready the belgian organisation to transition from a small size company to a mid-size organisation, by taking operational responsibility for the technical resource pool. Take accountability for the local revenue targets. Handle key large accounts, such as Janssen Cilag, both on a local as on an international level. Accomplishments
Define and implement organisational changes, to ready the Belgian office for growth. (introduction of personal development plans, reporting lines,...) Develop the Janssen Cilag account into the largest budget within the whole IconMedialab network. Acquire NATO, as a high-visibility prestige client and deliver specific added value services.

Business practices manager Content Management Solutions
Job overview
International operational support role, where I developed a toolset for the selection of Web content management technology platforms, where technology features are weighted against business requirements. Develop a consistent operational framework and skillset across all offices. Capture best practices within the network.AccomplishmentsEstablish strong partner relations with the lead CMS technology vendors. Supervise and deliver operational support to 2 global accounts (Nokia, Janssen Cilag)

11/1999 – 07/2000 IconMedialab Belgium
Engagement Manager
Job overview
Handle large account engagements. Set-up 20 people project team that handles 15 concurrent subprojects based on request coming from 15 different JC operating companies across the EMEA region. Establish an internal reporting system to track resource allocation, resource efficiency and to enable automated billing. Establish communication tools to streamline requests and follow-up between IML team members and the 15 JC operating companies. Business consulting for content management and personalisation based projects.
Accomplishments
Acquisition of following accounts:§ Virgin ExpressConsulting on how their web site could increase direct sales § Janssen CilagCentralised publishing platform with localisation (translation & local value creation) throughout the EMEA region§ EurekaIntranet supporting communication and reporting processes between 15 countries§ CompaqExtranet & intranetInternational

Engagement Manager
Job overview
Streamline and kick-start local Janssen Cilag client engagement’s in the EMEA region. Establish support and reporting structure between IML Belgium (lead office) and the 15 other IML offices involved in the client engagement.

05/1999 – 10/1999 IconMedialab Belgium
Project Manager
Job overview
Manage larger multi-skill (business consulting, design, usability, IT) teams within budget and within deadlines. Identify additional project opportunities. Organise think thank’s with the client to define the long term strategy approach. Business consulting for content management and personalisation based projects.
Accomplishments
§ Siemens Domestic appliances§ Touring secours/wegenhulp§ Europebyair

04/1997 – 04/1999 Ogilvy & Mather group Belgium
Business unit director Ogilvy Interactive
Job overview
Built up the e-business focussed business unit from scratch. Development of a business plan, where the business unit grows from 0 to break-even in three years. Develop a viable business model for the business model and identify an appropriate positioning in the Ogilvy & Mather service offering. Set-up of the project team. Hunt down initial engagements. Part of a think thank on a holding level to fit in interactive services into the global service offerings portfolio.
Accomplishments
Development of initial client base: Unilever, Tractebel, Interbrew corporate, EU Commission (Tacis – DG external relations), Compaq Belgium, IBM Belgium. Lead the business unit to break-even after the 3rd year. (First 2 years in R&D). Establishing an inter-country collaboration between other complementary companies part of WPP Group services and contribute the overall e-strategy of WPP Group services.

10/1996 – 03/1997 Ogilvy & Mather group Belgium
Production Director production
Job overview
Re-organise print production and print coordination business unit, while maintaining the service level towards the 6 other business units, buying services from production +. Establish an support tool to streamline buying process (3rd party supplier selection tool and a document management tool)Negotiate volume discount agreements with suppliers.
Accomplishments
Build up the internal production department from scratch up to a fully operational unit delivering services for the different (7) business units., while maintaining the trust of 7 business units during the transition period.

10/1995 – 09/1996 Ogilvy & Mather group Belgium
Operations manager Studio
Job overview
Migrate a classical prepress studio, using non-digital production techniques towards a desktop publishing environment.Structure resource allocation, quality control, etc.
Accomplishments
Increase the productivity by 40% and increase overall client satisfaction. Evolve a stagnating unit of 10 full-time resources to a pre-press unit with 20 full-time resources + a network of independents

Education

1991–1994 Graphical Management HIGRO
Paper: Graphical Information Systems for local administrations.

1989 - 1991 Industrial Engineer Groep T
1st candidature

Skills

Internet technologies: Interwoven, Vignette, Documentum, Oracle, ATG, BEA
XML, HTML, MS Office
Presentation skills

Languages

Dutch Mother tongue
French Writing: Good
Read: Fluent
Spoken: Fluent
English Writing: Good
Read: Fluent
Spoken: Fluent
German Writing: -
Read: Medium
Spoken: -
Swedish Writing: -
Read: Medium
Spoken: -

Other

A 7-year track record in e-business applications, partly with an operational focus and partly with a business development focus in an industry segment.On an operational level, I have a strong experience in putting larger project teams together and setting up change management processes, so that project scope and scope extension are properly managed. Both local teams and international teams. Previous experiences in this area are Janssen Cilag, Nokia, Toyota Motorsport.From the business development perspective, I have a vast experience in coaching multi-skilled teams in putting an understandable response together for the clients business needs.Especially the last year, I have been coaching sales teams internationally in defining service offerings and identifying business needs.Experience:· Extensive experience in ICT-enablement, based on internet-technology with a specific focus on back end systems and the impact on client facing reaction.· Clear technology understanding· Capability of drafting realistic business requirements· Translating business requirements into functional requirements· Breakdown of functional requirements into manageable work packages· Extensive knowledge about the Belgian ICT market· Several years of experience in managing large teamso Janssen Cilag - Integrated team of 25 Full-time equivalentso Nokia - cross-country teams (6 countries)o Motorola - Establish team structure to roll-out US-based application to Europeo Manage 15 sales teams across Europe/USo Operational experience (change management, quality control,...)· Experience with both B-2-C companies as with Institutions (EU, Nato)

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