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Excutive Service Manager

Work Experience

LATEST INTERIM ASSIGNMENTS INCLUDE:

15 months. Aivo AB, Stockholm, Sweden. Country management of their software applications to the private and public catering sector 2000 – 2002.
- Conducted market survey prior to assignment.
- Led the vision, strategy and business planning process.

4 years. The Ministry of Economic and Business Affairs. Part time advisor to start-ups of new business from 1997 – 2001.
- Counselled approx. 300 start-ups with establishment of their business plans and their budgets.

13 months. GE Capital IT Solutions. Project management 1999 – 2000 of major e-learning account.
- Planning and establishment of temporary training organization involving 25 part time trainers to synchronized computer training at 18 locations.
- Successful completion of project after training and certification of approx. 1000 bank employees within 6 months.

CORPORATE CAREER SUMMARY:

Penta Partners from 1996 - 2003:

Danish Management Consultants providing advice and assistance, including interim management services to both the Public and Private Sectors in Denmark.

Position and key responsibilities: Partner/owner and accountable for the management of the company while specializing in Service Management. I undertook interim management assignments during this period.


Waste Management Denmark. 1993 - 1996:

Danish subsidiary of Waste Management International plc. The company was engaged in Waste Management and Logistics and employed approx. 500 employees.

Position and key responsibilities: Accountable for the planning, implementation and control of the company‘s acquisitions and the subsequent alignment of Business Concepts and internal practises. I was managing director of 3 subsidiaries during this period.


SAS Service Partner (SSP) A/S. 1983 - 1993:

SSP was until 1993 a subsidiary of Scandinavian Airlines System. SSP employed 7,000 people and provided catering and related services to airports, hospitals, oil rigs etc.

Position and key responsibilities: International Executive, i.e. senior executive assigned to the below senior management positions within SSP subsidiaries.

1992-1993 General Manager, Jeddah Airport, Saudi Arabia. Upgrading and management of 15 sales outlets (restaurants and cafeterias).

1989-1992 Managing Director, SAS Service Partner - Hospital Catering A/S, Copenhagen, Denmark. Business development and management of 7 professional consultants in hospital catering and patient hotel management.

1983-1989 Operations Manager and from 1985 Managing Director, Skyliner Services Ltd., London Heathrow Airport, United Kingdom. Accountable for the development of the company from a small owner/manager-company to a modern, professional service company.


ISS Centre for Management Development in Holte. Denmark. 1978 - 1983:

ISS Centre for Management Development was formed to offer training of the ISS Group of com-panies’ junior and senior managers. ISS is one of the largest contract cleaning companies in the world.

Position and key responsibilities: Development of the group’s products to the Danish and international hotel customers and to head the team, responsible for developing and offering hotel management courses.

Dumex A/S. 1975 - 1978:

Danish/Canadian pharmaceutical company, Copenhagen, Denmark.

Position and key responsibilities: Export Manager to Africa and the Middle East. My tasks were to identify sales agents in new markets and to set-up sales and distribution network. I was based for 4 months in Kinshasa, DR Congo.


Hotel Management Consultants of Scandinavia. 1972 - 1975:

Danish company offering management of hotels in Europe and Africa.

Position and key responsibilities: Assigned to positions at General manager level at Grand Hotel Vittel, France; Kilimanjaro Hotel, Dar-Es-Salaam, Tanzania; a hotel development project in Khartoum, Sudan.

Education

1989 Completed SAS Service Partner’s Executive Training Programme lasting 8 months, incl. a business development project for Novo Nordisk.

1980 Graduated 3 years Commercial Course Advanced Level (Merkonom) in Export Management. Copenhagen Commercial School, Denmark.

1968 Graduated Hotel Administration Course Advanced Level. Ecole Hotelière, Lausanne, Switzerland.

SUPPLEMENTARY COURSES:

2000 Certified alliance partner in AXAPTA (Navision/Microsoft ERP system) in the modules Knowledge Management and Human Resources Management

1996/1997 Completion of EARA 1 and 2 - Advanced Environmental Management system Auditing. Copenhagen, Denmark.

1980-1982 Completed 5 summer courses at Cornell University, Ithaca, New York, USA.

Skills

KEY QUALIFICATIONS:

A. More than 10 years of executive management or specialist hands-on problem solving:
- Establishment of one or several business units internationally in Danish, English and French speaking markets.
- Business Process Reengineering of service and logistics operations.
- Supply Chain Management within Tourism and Transportation.

B. More than 7 years of consulting and assisting service organizations:
- Planning and execution of change projects.
- Training of managers and staff

Wide international experience including residential periods in the UK, Denmark, France, Saudi Arabia, Tanzania, Sudan and DR of Congo.

Established own business in September 1996 to provide consultancy and interim management services.

Author of several articles in Danish covering service and human management topics as well as co-author of five educational books about “green” logistics published in 1999.

Languages

LANGUAGES: Danish (mother tongue), English (High level), French (Business level), German (Conversation level).

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